Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Previously, I had to log into my PM self-serve account and community account separately. Now I can't even find where the community log-in page is. Can someone help?Thanks - m99ck
My Esim won’t activate Any ideas why?
Issues with roaming in the US? My iphone8 connected to Verizon’s network with full signal but no data. Changed the network selection from ‘automatic’ to ‘T-Mobile’ and worked great afterwards.
Hi I am trying to activate my new SIM on my apple 6 phone, but can't login to app. The eversafe.id.telus.com does not show anything! How can I activate?
I’m a bit stuck , I didn’t realise due to my own ineptitude that public doesn’t do international roaming and I’ve arrived back in the UK and unable to have the sim work at all. So I’ve thought of a couple of work arounds but ideally I’d like to make ...
I need help finding my 12 digit pin for my voucher edited by computergeek541: change the category label (not reward related)
See attached image:I am seeing a small drain on my data since the new months service plan activated today. The problem is, I have been on WIFI all day. It is an active, always-on, unlimited home connection. I was going to test the LTE earlier for an ...
how i can change my plan from 15 3G to 39 4G.i no have credit card.i add already voucher 40$.i have in my account 40$
Hi there!I can't seem to make outbound calls to anything but other TELUS numbers. I can't reach any landline numbers in the 705 area code and still trying to test other area codes with Bell landlines.Help!
How do I reset my public mobile email and password so I can access my public mobile account??What info do you need?
I've ordered 20 Gb 4G data plan for $39. Public mobile promised to start the plan from August 31. I've paid for the plan. There is no connection. Should I switch to another provider for the service I need? I expect compensation from Public mobile for...
It frequently drops my login, the app is SO SLOW and not functioning well for me. (not my phone) I changed my plan from 45$/30gb to 50$/40gb USA/CAN plan a week or so ago and now I logged on (renewal is tmrw sept 5) and I don't see my plan change a...
Hi all, I have some problems with text messaging, my contacts are not able to receive my messages but I’m able to receive messages. Did anyone ever experience this issue? I actually bought a package and all the other services are working fine. I have...
I submitted my activation using a e sims card.At the end it said phone is not compatitable with e sim cards
HiI set up a plan for my daughter. We cannot log into Public Mobile because her phone is not receiving texts. I believe the problem is that I missed a payment because I forgot to update the payment method after I received a new card.The two-factor a...
Hi,‘I just switched my subscription from 5g 30 gb to 4g 20gb plant starting 25th September.just want to make sure my 2 dollars auto renewal award will be applied when the payment is taking from credit card. I have registered my credit card. Just need...
PLEASE SOMEONE HELP ME RE-SEND THE PORTING TEXT, I AM PORTING INTO PM
I will be travelling in Europe - I always keep my Public Mobile account active while away. My question is can I receive texts from Canadian numbers when I'm there - e.g. confirmation security codes from Public Mobile & from my banking/credit account...
Hey there! I can’t seem to connect to a real person on here - can someone walk me through how to cancel my account?
I cant activate my account because it is telling me that my email address is not valid. It is the email address I registered with. When I login to my account with my email and password it sends me a code to the email address. I enter this code and...
Hi, I lost my sim card while on vacation and ordered a new one once I was back home and it has been 2 weeks and I still havent received it. I dont know what to do, can a @CS_Agent help? Thanks
for some reason my voicemail isn’t working. I can’t listen to any voicemails that anyone leaves me. Every time I try to listen to a voicemail it says error dismissed. I don’t know what to do
Hi I recently wanted to change plans to the new 5G plan $45 a month for 30 gigs it sounded like a good deal so I loaded the money onto the account and try to change my subscription to change my plan but it immediately cut me off so when I went online...
I have account set up with the pre authorized charge to creditcardI have sim card and phone. When I go to activate (which I have done before with no issues for different phone), it takes me back to sign in, then when I try to sign in to activate it s...
Hi, I've been a loyal customer for 4 years, and refer 2 of my friends, also set up auto -pay monthly, that leads to my $8 reward nowadays. But now I am thinking to change to 3-month 4G 20GB, however when I choose "change now" I was asked to pay the ...
I have bought the eSim from Public Mobile but I am not currently staying in Hong Kong. It seems like I am now able to receive the activation from Canada. Is it I can only activate it when I arrive in Canada? Is there a deadline or time limit that I h...
I was told that the reason my service degraded when I swapped from the 3 G network to the 5 G or LTE was that my phone was not supported by the Public network. I have a Samsung Galaxy A32 5G. I need to know what phones are supported. Does anyone know...
I have a couple of new (never activated) physical SIM cards that are of no use to me. How would I go about selling/giving these away so that I don't have to throw them away?
Need Help!I recently updated my plan to the $40/15GB earlier in the spring. It just renewed on Aug 26th and it says that I've used up my 15GB. When I check my usage from August 26 ownwards and add up my data usage it comes out to 1500MB = 1.5GB. ...
