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I have been trying for the last 2 days to get my Aunt's phone working.  I was directed one day one to contact the CS_Agent.  I did that, but haven't heard back.  Does it take longer than 24 hours to hear from them?  

I am setting up my Aunt with PM.  We activated her account and put the new SIM in requested them to port the old number.  It wasn't working so called the porting team.  They said the number can't be ported as it was deactivated.They gave us a new num...

I set up a new PM account for my Aunt.  We thought it was all done porting over etc, texting on it fine yesterday.  But today can't text on it...messages look like they have sent ok, but aren't received by her friends.  and others have texted my aunt...