How long does it take to hear from CS_Agent

[Serendipitydw1]

I have been trying for the last 2 days to get my Aunt's phone working.  I was directed one day one to contact the CS_Agent.  I did that, but haven't heard back.  Does it take longer than 24 hours to hear from them? 

[BKNS27]

@Serendipitydw1 

Strange but I will DM you a Porting Department number.

[Serendipitydw1]

Checking it often and the inbox is empty 😐

[BKNS27]

@Serendipitydw1 

Check by clicking on the avatar top right then under Messages.

[Serendipitydw1]

Thanks!  It has been over 24 hrs now.... and I have logged out and back in to make sure the page refreshes and nothing so far.  

[Handy1]

@Serendipitydw1  Usually with in the hour sometimes longer . Just keep an eye on your in box for reply . Or you can use this link to the in box 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage