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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Recent Promotions

I have recently claimed the one-time 2GB free data, 500 int’l long distance minutes plus the 1GB bonus free data; however, it only shows the 2GB and 500 minutes under add-on usage on my account. The 1GB bonus is missing. Can you please find out what’...

Resolved! Activate SIM card

how can I activate a new SIM card with my existing number and account?

Phone issues since joining with public mobile

I have had issues since joining PM with phone service on my iphone 12. Like others have reported voicemail indicator does not work. Have settings for notifications enabled and have reset all network settings on the iphone. Also delays when showing ...

Resolved! Ordered a phone but no tracking info

I ordered a phone about 2 weeks ago and I got an order number but I don’t have a receipt or tracking info.. also doesn’t even say phone has shipped yet.how do I speak with someone about this??

Resolved! import my old telephone number, using my Mobiity account number from Bell

How do I get public mobile to import my old phone number, using the Mobility account #xxxxxxxxxxxxxx from Bell?

Resolved! Account number

I had the account number but it seemed changed for some strange reason.When I sign in for my account, it does not allow me When I try to reset my password, even though I get the text message on my cell, and start the process, it shows me an error mes...

Resolved! Public Mobile competition

Who would you say is the biggest competitor price wize?

My Cell Phone

My phone will not receive call, it says I am not available. I can call out.

phone not taking calls

Ported number from lucky mobile xxxxxxxxx I can be call at xxxxxxxxxxx

Resolved! Did not get promo discount

When I signed up,I didn’t get the promo rate

Resolved! Overcharge

I just noticed back in February I was charged 25.76 10times for a total of 231.84. I do not know why and I would like a refund. How do I talk to billingthank you

Resolved! How to change account email.

How to change account email?

Put REWARDS and ACCOUNT back under one roof please. :)

I liked the public mobile platform A LOT better when I didn't have to log into a separate page to access my REWARDS program from my General Account Dashboard. Is there any possibility of putting the two back together?

Resolved! Leaving country for 6 months - can I freeze my account?

Hello!! I'm moving to Australia for 6 months starting Dec 20th. Once I return, I want to continue using the same plan and phone number. Am I able to do this without paying for me plan while I am away?

Resolved! Will Public Mobile be providing the option of E-SIMS?

With Apple making the incredible move of supporting E-SIM cards, will Public Mobile be providing it's customers the option of using either a physical SIM card and/or an E-SIM card? I'm pretty sure that phones will eventually phase out the physical c...

Customer support SUCKS

Public Mobile continues to have terrible customer support. Good Bye

Why is my data crazy slow?

I have been having quite a few instances of data being stuck at 7-14KBPS instead of 3g speeds. I am not travelling in a car (ie switching towers) nor are my bars low (4/5 or 5/5). It's getting frustrating to the point where I am thinking of switching...

Resolved! Not receiving 2-step verification codes from Microsoft

A week or two ago I suddenly stopped receiving 2-step verification codes from Microsoft. Everything else remains functional. Could this be a Public Mobile issue? It seems unlikely, but I'm having a tough time getting the issue resolved.

Login

It says to many login attemps. So what do i do now?

International Call to the Philippines

I am trying to call my bank for something important and I purchased an add-on and it won’t work. Please help me.

sign to my account

For some reason I can't sign to my account

Resolved! creating an account

My wife's email address always appears when attempting to create my account

Resolved! PM account holder, new phone and new SIM, want to keep same number

Hi all. I got a new phone and SIM. I would like to deactivate my old phone, activate the new SIM and keep my number with my original PM plan. I just want to make sure I do that all correctly. Your help is appreciated. Thank you.

Data Slow To Non-Existent

I had a plan with Public Mobile 8 months ago before I left for a long trip and had no problems what so ever with the data, even on the 3G network. I've returned from my trip and got a new plan with PM, even upgraded to the 4G network, and now my data...

Resolved! Can't receive security codes from USA Financial Institution.

I can't sign into my bank's mobile app, because I can't receive a security code via text. They have a shortcode of 25595 they use to send the codes, but I never receive them, and sending an input like HELP to the codes give no response. I spoke to th...

My acct

Resolved! Acct 1000000******1

Want to register a new credit card for autopay.

Phone payment

I can’t sign in. Says unauthorized?

Upgraded my plan but it isn't reflecting on my account

Hello Everyone, I upgraded my plan last night and my credit card was charged right away. It said the upgraded plan would be effective immediately. But my account is still showing my old plan. As of this morning I am unable to sign in to my account. ...

Cannot sign into My Account

When I attempted to sign into My Account today, I get an error message (repeatedly). I have tried accessing using different browsers. Its not a username or PW problem as I cannot even get that far! Anyone else having this problem?Thanks

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