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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26055 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37871 Views
  • 185 replies
  • 29 Bravos

Resolved! account not working.

Everytime I go to the login page, I put in my email and password, click login, and, i'm greeted with an error message that reads "the page you're trying to access has expired." If this isn't fixed, I guess I'll notify my credit card company to put a ...

Resolved! Get support

Last month I change my plan from $40-15G back to &15basic plan and start this month (Dec,15) but now I check my account still changing me$40 no change? Why?

seasickdiver by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Resolved! Annoying verification has locked me out of my account

I'm not happy that public decided I need to verify myself from a computer I have used for time. No option to send code to sms and I haven't used the email in a long time and as a result I'm also locked out of that account as well. Is there anything I...

Rivera69 by Great Neighbour / Super Voisin
  • 1010 Views
  • 12 replies
  • 0 Bravos

Resolved! more and merrier add-on minutes missing

@help I did replied the YES2 two weeks ago but I've ot seen the add-on minutes in my account related toHoliday spirit and holidaysavings under more and merrier offered.

skantamneni by Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 0 Bravos

Resolved! N0E 1A0 Data Network Connection

I wonder if anyone else is experiencing this. It is the first time that I have ever been dissatisfied with Public Mobile and or Telus.My data used to work perfect when I was visiting my father in rural area. Rain or shine. Snow or fog. I have been he...

NicoW by Good Citizen / Bon Citoyen
  • 1790 Views
  • 18 replies
  • 1 Bravos

Resolved! Activating SIM Card

I am new to public mobile and looking for some information.When I sign in, it says my account is active. But, for some strange reason Ican not call out or receive calls and it says on my phone that I don't have a simcard. Do I have to activate my SIM...

be77yboop by Great Neighbour / Super Voisin
  • 680 Views
  • 5 replies
  • 0 Bravos

Resolved! Trying to Activate a New Sim after Losing my Previous Sim Card

Hello, I am trying to Activate a New Sim after Losing my Previous Sim Card. I have bought the new sim card but cant get instructions to complete the activation and I want to keep ,my previous number, anybody with ideas is so much appreciated

Adeniyi by Great Neighbour / Super Voisin
  • 351 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot reset password. Need help please.

I've forgotten my password, and tried to reset it, but when asking for a new password it gives an error."There was an error resetting your password. Please try again later"I've tried several different passwords, and all the check marks are green, but...

Ethel1911 by Great Neighbour / Super Voisin
  • 519 Views
  • 4 replies
  • 1 Bravos

Resolved! 4G

I changed my plan to 4G but on my phone it still shows 3G and it’s been a couple months now  will it change to 4G?

SandraTuga by Good Citizen / Bon Citoyen
  • 903 Views
  • 8 replies
  • 1 Bravos

Resolved! PUK Number Sim Card

Phone will not let me sign in without a PUK number? HELP 

Tlase by Great Neighbour / Super Voisin
  • 418 Views
  • 2 replies
  • 0 Bravos

Resolved! Inquiry about Sim-Card and Account email

Hi, I want to ask about my old sim-card first. I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.Now, I want to use my old sim-card. Can my sim card be used again? Second one is My account was...

Sunjae16 by Great Neighbour / Super Voisin
  • 462 Views
  • 3 replies
  • 0 Bravos

Resolved! Plans

Can not switch plans and Simon is no help

Richard19 by Good Citizen / Bon Citoyen
  • 1515 Views
  • 23 replies
  • 1 Bravos

Resolved! Public Mobile working in Seattle w/o a US add on?

Hello, has anyone ever gone to Seattle and had their PM phone working seamlessly without a US add on? Below is the text from the Victoria to Seattle Fast ferry site. I am wondering if PM will work in Seattle because it is so close to the Canadian bor...

JK8 by Mayor / Maire
  • 1487 Views
  • 10 replies
  • 0 Bravos

Resolved! $10 plan

Is there still a $10. Plan?when did it disappear in my account??k

Dkloo2 by Great Citizen / Super Citoyen
  • 1358 Views
  • 16 replies
  • 1 Bravos

Resolved! Mentor

How do I message a mentor from the community 

Kayla02 by Great Neighbour / Super Voisin
  • 494 Views
  • 3 replies
  • 1 Bravos

Resolved! lost my sim and can't access self serve

I am not able to reset my password either, when I enter my email it says the code is sent to reset the password, but no email ever comes. Please help

Tonybrown by Great Neighbour / Super Voisin
  • 409 Views
  • 3 replies
  • 0 Bravos

Resolved! cant log in in order to create a ticket!

  I can log in to the community, but when asked here when trying to create  a ticket it says error!! frustrating as i changed my plan and it didnt take effect, even though i was charged, it shows my old plan when logging in    

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Pbubbly by Good Citizen / Bon Citoyen
  • 522 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting over from Virgin Plus

I've been a Virgin Plus member for over a decade, and they clearly think they can soak me. I'm pure profit for them and yet they refuse to negotiate with me to provide a competitive plan. For those that jumped from Virgin Plus, what was the experienc...

CarBard by Great Neighbour / Super Voisin
  • 672 Views
  • 6 replies
  • 3 Bravos

Resolved! Reactivate account

I can’t reactivate my account on line or through 611. Keeps saying “ooops there was a problem” credit card is all good 

RHemphill by Great Neighbour / Super Voisin
  • 545 Views
  • 5 replies
  • 0 Bravos

Resolved! New sim

Lost my phone. I purchased a new one and a new sim but can't seem to activate the new sim on my account

SenzuelD by Great Neighbour / Super Voisin
  • 901 Views
  • 13 replies
  • 1 Bravos

Resolved! Account number

I don't remember my account number can you please give it to me  here is my number xxxxxxxxxxxxxxxxxx

Maria17 by Great Neighbour / Super Voisin
  • 427 Views
  • 2 replies
  • 0 Bravos

Resolved! Overpayment

I changed my plan to the 20GB/$35 for 15 months plan. I’m on auto pay and was charged over $55 on my card.I chose to start the new plan on the next cycle date so not to incur any extra charges. I was expecting to pay $35 plus taxes. So, will my next ...

F-Ted by Great Neighbour / Super Voisin
  • 687 Views
  • 6 replies
  • 2 Bravos

Resolved! Credit card not accepted for new activation

Hi,I already have several accounts with PM and I want to add another one. I followed all steps for a new activation using the same CC used for my other accounts however at the end I got the message: "We were not able to process your payment. Make sur...

motanu by Good Citizen / Bon Citoyen
  • 801 Views
  • 8 replies
  • 1 Bravos

Resolved! Forgot email

Hi, I set up an account for one of my kids but I don't remember the e-mail address that I used to set up the account.  I have the phone and can reset the password but I don't know how to reset/retrieve the email address. Thanks. 

ckeesman by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 2 Bravos

Resolved! Payment

My registered card number has been cancelled when the card was lost. How do I register a new card?

Borbrygms by Great Neighbour / Super Voisin
  • 342 Views
  • 2 replies
  • 1 Bravos
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