Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just contact Bell Mobility to transfer my number to Public mobile. The agent said I need to contact public mobile to port my number. How do I contact public mobile?
Hello,I forgot my password and tried to key it in incorrectly a few times resulting in a locked account. Can you please help me with unlocking my account? How do I go about doing this.
Trying to put a ticket. It is asking to put a date but does not suggest the format it should be entered.I tried variations but can't seem to get the correct one.yyyy.mm.ddmm.dd.yyyymm-dd-yyyyyyyy-mm-ddNone seam to be acceptable. Any suggestions?
I sent payment through Xoom and even though the transaction was completed successfully I still don’t know where the payment went. I’m told I need a Telus pin to find and apply my payment. Does anyone know what and how I can do this?
How long does it take for your account to be suspended.i had payed a couple days ago and it says my account is suspended..
i have 250mb each month. it was ok before but cannot connect to internet this month. i only used 12-15 mb up to today.
I have paid for my monthly service and still have no service ...I want to get my reimbursement and cancel the service. How and who should I talk to ?
Good day,I am calling Ottawa from Victoria. I place a 1 area code number but i get a response telling me I need to put a 1 for long distances. Not sure what to do next. Thanks in advance
I received a text Wednesday June 1st asking me to renew my visa card as it had expired. I signed in and put in the updated info for the card. The system said they could not verify my card as my issuer had rejected it. I called my bank who said there...
Hi , i need help to retreive my previous account, which has be Closed. thanks, Lalie
Hi,I just purchased a new Public connection and when tried using it came to know there is no signal in my home. Customer case was useless and said that they can guarantee signal only on main road. He said simply don't recharge next time and switch to...
My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!
How can I check if my addon is active
Hello,I recently referred a friend to Public who needs to buy a new phone soon and has decided on the Nokia X10 (Nokia X10 - Full phone specifications (gsmarena.com)) because it checks the boxes for 3.5 jack, FM radio, USB C, etc. I checked the bands...
I provided my referral code to my friend who signed up on June 5, 2022. She is saying that she has not received any confirmation of $10 credit and $5 bonus credit. Either have I. Please advise when will it show in my account?
I have the Canada wide plan and is heading to the US I just add the unlimited talk plan for the US can I make calls to Canada for free does any one know?
I used the code from my friends account for refer a friend. The reward was not applied and I did not get my $10 credit, and I'm wondering how to resolve this? Thanks.
I cannot receive calls moved from Bell to Pm yesterday, directly forwards to voice mail, went into forwarding calls and shut off this feature and restarted phone still not receiving calls
I activated talk and data option in self service but doesn’t work i restated mobile as well as enabled roaming
My wife's account is locked out, has been for days. She waits for the 3 hours but still can't get in. Her Community account is also locked. We just need to change the email address, but in that attempt she got locked out. When she tries to log in she...
Good morning, I need to change my email address for my account. I was able to change it in the community but when I log into my account, it's still the old email address. How do I change my log in email address?
Is any one else struggling with almost everything from data to messages? Its getting very frustrating. They now say my phone is on the compatible list but I've been using this for over a year now!
I started experiencing an issue the other day that has never happened before and I don't know what is causing it because I don't think I have used all my data for this month. The past few days, every time I try to use mobile data, I get a notificati...
is there anyway to stop this? This would be time sensitive
Hello,I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my ...
I have the $15 plan with 100 minutes outgoing. Do these minutes count towards calls on toll-free numbers?
Does Samsung galaxy note 9 SM-N960U1 works with Public mobile? edited by computergeek541: recategorized/not "community" related
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