Can't change payment option

[Roman_V]

I wanted to change my credit card (old one was blocked by the bank as it was compromised). The system simply gives me an error and it says to try again later. Attempted with different credit cards - the same result. Very frustrating. I'm locked out of my account and can't call or anything.

[Dunkman]

@Roman_V 

Known issue.  Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[softech]

@Roman_V 

If it does not work the first time and you don't need to make a payment urgently, wait 24 hours and try again.   

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Roman_V]

Thanks for the response. Cleared the cache, went incognito but still the same result. Tried with the app -the same. Then I tried with a different browser (edge; normally I use chrome) but still the same error. "Could not process payment, please try again later."

[BKNS27]

@Roman_V 

Clear the cache and go incognito on your browser before login to your account on your computer or login on the PM app then go to Payment>Manage Subscription>Manage Payment Method and click on pencil icon and change.