08-09-2025 12:41 AM
I am really really really frustrated. I had to change my email to sign in as a new customer to come here to ask for HELP. I paid for my service last night, got my sim cart today and finally was able to transfer my number from Koodoo by the help of the agent. But I can't make any call or receive any SMS because I receive the message that I haven't paid and first I have to pay. This is like nightmare to me.
Solved! Go to Solution.
08-09-2025 12:50 AM
@MinaAfshar wrote:I am really really really frustrated. I had to change my email to sign in as a new customer to come here to ask for HELP. I paid for my service last night, got my sim cart today and finally was able to transfer my number from Koodoo by the help of the agent. But I can't make any call or receive any SMS because I receive the message that I haven't paid and first I have to pay. This is like nightmare to me.
You'll need to contact CS_Agent again. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437