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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Change my Telus phone number to Public Mobile

I want to change my Telus phone number to my Public Mobile account, I cannot seem to access my MMI using the phone keyboard. I need it to complete the application process for changing phone number.

Welder09 by Great Neighbour / Super Voisin
  • 640 Views
  • 2 replies
  • 0 Bravos

Resolved! Forgotten password : Email not sent!

I need to update my credit card information, so that I can make a payment for the current month. I have forgotten my self serve password. I have requested an email to update my password MULTIPLE TIMES, and I have not received anything yet!It has been...

Nansi by Good Citizen / Bon Citoyen
  • 930 Views
  • 12 replies
  • 0 Bravos

Resolved! My transferred number doesn't work

Hi there,I transferred my old number to my Public Mobile account last evening. Still doesn't work (and my Public Mobile assigned number was deactivated too). The number requested was from my old phone, which was lost and never recovered. I'm thinking...

heyjoe by Great Neighbour / Super Voisin
  • 602 Views
  • 3 replies
  • 0 Bravos

Resolved! Mystery Bonus Data?

Don't get me wrong...I am BEYOND thrilled, but I logged in this morning to check something and saw a 5GB bonus! I have no idea what this is from...I am a fairly new activation (January 19 I believe) but was not aware of any promotion of that kind.  I...

Leevee by Good Citizen / Bon Citoyen
  • 811 Views
  • 7 replies
  • 2 Bravos

Resolved! How to revert the 'Change Plan'

Good morning. About 30 mins ago, I accidently changed my plan from $15 plan to $35 plan & paid the money. How can I change back my plan to $15? How can I get refund once I change the plan?

arpit1987 by Great Neighbour / Super Voisin
  • 660 Views
  • 7 replies
  • 0 Bravos

Resolved! Data notifications

Hello!  I have 2gb in my plan. I know logging into self serve is a pain sometimes and I was wondering if you get the notification that you've used a percent of your data on the main 1gb or combined with the 1gb from the new year deal. Or is it just t...

os54656 by Good Citizen / Bon Citoyen
  • 457 Views
  • 2 replies
  • 0 Bravos

Resolved! Referred a friend but it's not showing up in my account.

Good morning moderators.One of my friends signed up for PM on Feb 1st using my referral code. He received the $10 bonus so I think the referral worked, but it's not showing un in my referrals. I gave it some time in case it takes longer to show, but ...

xoy74 by Good Citizen / Bon Citoyen
  • 528 Views
  • 4 replies
  • 1 Bravos

Resolved! SIM CARD NOT ACTIVATED ANYMORE

I had no issues and now all of a sudden my f-ing sim card is apparently not activated.This is frustrating.My phone number is a xxxxxxxxxxxxxxx  edited by computergeek541: phone number removed

adara by Good Citizen / Bon Citoyen
  • 860 Views
  • 25 replies
  • 0 Bravos

Resolved! Public Mobile App

Hey   Does Public Mobile have an app? It would be so great to easily check minutes/data used. Maybe there's another way to do this, by going into settings... I'm not sure. Thanks!

Oracle365 by Great Citizen / Super Citoyen
  • 1720 Views
  • 12 replies
  • 0 Bravos

Resolved! Locked put

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

Cindymined by Great Neighbour / Super Voisin
  • 440 Views
  • 4 replies
  • 0 Bravos

Resolved! Free data

How r we able to get gifted a g r 2 in free data 

Cindymined by Great Neighbour / Super Voisin
  • 433 Views
  • 2 replies
  • 0 Bravos

Resolved! Samsung A11

my daughter managed to lock herself out of her phone. She had it setup with both fingerprint and a password. She changed the password and now the fingerprint wont work and the password she says she set doesnt work and the previous one doesnt either. ...

kristendougan by Good Citizen / Bon Citoyen
  • 1148 Views
  • 12 replies
  • 0 Bravos

Resolved! changing plan

Hi all I been with PM now for almost 4 years. Found it good. My plan is old with no all Canada long distance and 2 gigs of LTE. Its my wifes phone and i kinda want to go to  a plan which includes long distance. My date of renewal with be feb 5/21. Th...

dnewf by Great Citizen / Super Citoyen
  • 836 Views
  • 6 replies
  • 0 Bravos

Resolved! Nokia 7.1 Plus (TA-1046) Compatilibity

Hello,I searched this forum but could not find exact info about compatibility of Nokia 7.1 plus.Can anyone here please confirm if this device is compatible with Public Mobile Sim.

chiragmalla by Great Neighbour / Super Voisin
  • 840 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to register new simcard

Hi therei lost my phone and bought a new public mobile SIM card from waldmartWhen I tried to replace the Sim using self service it says the sim is in use or invalid. please help.

Ye by Great Neighbour / Super Voisin
  • 912 Views
  • 7 replies
  • 0 Bravos

Resolved! Activation failed but my credit card has been charged

It would really be nice to have a real human to speak with to sort this out. The activation took ages to process and then dropped me on an "oops!" error page, and told me to log out and back in to try again. When I tried to do that, it now says the S...

Please Help - Account Lockup!

Hi,I am trying to help my father, he has no service at the moment.His account is locked up due to payment not being processed since his credit card number has changed.He does not remember his email address for the account so he is not able to log bac...

zen by Good Citizen / Bon Citoyen
  • 859 Views
  • 27 replies
  • 0 Bravos

no cellolar network

Hello, I dont have network all day long. can't send SMS or call no one.is there a problem at Public Mobile or is it just me ?

mazi888 by Great Neighbour / Super Voisin
  • 537 Views
  • 6 replies
  • 0 Bravos
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