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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Invoice records

I need to get invoice records from July 1st 2021 to June 30th 2022. Help please. @CS_Agent

Resolved! missed referral code

I just joined and referred a family member who missed entering the referral code. i can’t open a ticket or reach CS so it seems I need to post here and hopefully customer service shall contact me directly. Thanks

Resolved! Login

Due to a scam I put my credit card on hold. During that time my girlfriend monthly bill came due. I can log in to my account. That’s fine. But it won’t let my log into hers to get it paid. She can not log into her account either. Why can’t she log in...

Poor Internet Access and Concerns about the new system

So, did I just pick a bad time to add funds to my account or what is going on? Firstly, I had to sign in 3 times - I kept getting knocked off and having to start again, even when I was in the site. It took forever to load pages - approximately 2 min...

Signal getting lost

Hi, sometimes my phone connection and my that I getting lost if I’m close to the river . Is there a problem with my Sim card or that’s a coverage problem?I cannot submit a ticket to public mobile because the website doesn’t load

Resolved! Subscription Switch Clarification

Dear Public Mobile Support,I hope this email finds you well. I am currently enrolled in the $25/Month plan and I am interested in switching to the $39/month 90-Day Subscription Plan. Before making the switch, I have a few questions regarding my curre...

sms/text.

I have agood strong signal 3 lines + and sms are not going out, anyone has the same problem ? My phone is a samsung 20fe. Thanks.

US Roaming while in Canada??

Hey, so I just tried calling my husband, its a 438 number, so obviously Canada, right?I keep getting the same message that I don't have the US Roaming Add-on... Okay I know that, but I'm literally in CANADA trying to call someone IN CANADA.I tried ca...

Resolved! transferring house phone to cell

I tried transferring my house phone from Telus to Public Mobile. It doesn't take my street name which is a number (63) and when I went to cities, our city wasn't on it?Help

Resolved! @CS_Agent

I would like to cancel my old number so a payment doesn’t get taken out for it. i lost the sim card and phone. can’t log back into that number without having a code sent to that number.

Resolved! Editing Payment method will not work

@CS_AgentI recently got a new debit card and the old one on file expires and I forgot to update it so I did not end up being able to pay because the card on file was expired. I went to attempt to update my payment method online, and on the app and ev...

Resolved! Transfer esim to new phone

I recently signed up for public mobile and then a week later I got a new phone. How do I transfer the esim to the new device?

Resolved! Payment error? My last name had a lowercase letter so it doesn't match billing inofrmation

My payment won't process is says error each time. On my profile my last name is not capitalized so it doesn't match billing information can you fix this for me?

Resolved! Problems with incoming calls and texts

I have ported my number to new service with P.M. on Thursday or Friday past. I can make outgoing calls, or send texts to my wife, who also has new service with P.M., but I don't get anything from other calls coming in. I also cant send texts to other...

Resolved! Phone not working

My phone stopped working months ago, I thought it was just old. I got a new phone an still having the exact same issue.. Faulty sim card? if so can it be replaced and I can still use my same number

Can somebody please explain…

What the heck the difference is between the 50G plan for $65 ($55 if you buy for 90 days) and the 50G plan for $80 ($65 if you buy for 90 days)?? I must not have had enough coffee today because reading through and trying to make sense of these identi...

Resolved! thinking of joining

Just heard about you. 1. Can I transfer my number from Simply Connect? 2. Extra charge for voice mail? 3. Keep all my existing Contacts?

Old Number Transferred, No SMS Texts/Phone Calls

Hi recently switched from Lucky Mobile to Public Mobile.I requested to transfer my phone number and it worked and I had access to sms messages, phone calls, and voicemail.When I restarted my phone, my eSim stopped sending sms messages, phone calls, a...

Resolved! Unable to pay to resume my service

My service was apparently cut due to my last payment not going through. I'm seeing the following message on my account overview page: Your services are on hold Subscription Expiration Date: Jun 18, 2023 Your services are on hold due to the expirati...

Resolved! New Member - New Subscription

Hello,In March 2023 I became a new member of Public Mobile. Being a new member, I am getting 10% points back whenever I pay my bill. My question that I have is, If I want to change plans, will I forfeit the 10% point back for the rest of the 1st year...

Service

I am not getting incoming calls

Can't sign in with this ridiculous new site

I consider myself a pretty advanced user, yet I am having trouble signing into public mobile site. I noticed that they are making a lot of changes and the site is extremely buggy. The issue I am facing is as follows:After I enter username, password a...

eSIM is now free (Limited time offer)

HI All Lastest promotion:For a limited time, pay $5 $0 for an eSIMhttps://www.publicmobile.ca/en/mb/plansBut eSIM still available for new activation only

New SIM card not reognized by any phone

Hi,I have a new PM SIM card (bought some time ago), I have started the process of activating it. PM recognizes the SIM #, but the card is not recognized by any phone.Thanks for any help,N

Resolved! Change Subscription on renewal didn't work

Change in subscription was done last month for the option to change on renewal. Today 19-June is my plan renewal date but subscription didn't change. Payment deducted as per pervious plan only. Can anyone please help resolving?

Added Data Roaming 15 day talk text data bundle for US

serHello I added data roaming 15 day talk text data bundle and it's not working. This is the third time in a row I've done this but for whatever reason, when I try to make a call its not working. It says I havent purchased enough miniutes for someth...

Resolved! Charged twice this month

Who do I talk to about my account being charged twice. So I paid double this month. Two separate payments twice in a row. Can’t find who to talk to.

Service in effective

I have a new phone and it is showing me my old plan. I already paid for a new plan also i have minutes and extra GB, i need my new plan on my new phone.

Resolved! Currently offered promotion

The current offered promotion of 40gb unlimited minutes Canada- US minutes does it mean I can call the US without long distance fees and is it offer for Quebec subscribers. Thank you

Resolved! Request for international coverage during my travelt to Egypt

Hello,I will travel to Egypt this Friday, so I would like to have my phone work in Egypt during my travel, could you please help in that.Thanks,Mohamed

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