Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have loaded $40 onto the account and when I hit "complete payment" I get this error: "Oops! Something went wrong, please try again later." My elderly mother-in law is on her way to the USA and when she lands in about 2 hours she will not be able t...
I have purchased the text, call and data plan add-on before coming to US. QUESTION: Does my calling feature cover calls to Canada?
Hello, I used to be able to login to your website but now it just says the following: Page ExpiredThe page you are trying to access is no longer available.
I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?
Hello, it says on the website that they are giving an extra 1GB of free data, redeemable on my rewards account. I was on the my rewards account, how do I get this extra 1 GB,? Thank you
I have had a period of time from last 2 months where I was connected to pay via pre authorized payment using my credit card, then I did not have service. Now trying to reconnect and made my payment, it is the regular fee? I had was making payments be...
Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date thanks
I accidentally purchased the (1x US talk text roaming add-on for $15). How do I remove it and get a refund? thanks in advance
I want to pay my bill but tells me I need to use verification code sent threw email but I do not have access to my old email.is there a way around this
My ongoing saga of trying to keep track of data use, has led me to discover, I hope, a solution. Go to Usage History and press Download, it gives you the full report. Next, get out your calculator LOL.
Good luck! Details Here:https://www.publicmobile.ca/en/bc/get-help/articles/public-points-apple-iphone-13-1122
Hi there! I tried porting my number out from Public Mobile after a number of years with you guys and when i tried, it would not let me. Freedom Mobile stated that they see that my account is inactive when the Public Mobile website states that it is c...
Hello, Using a Google Pixel 2 XL. Account is active.Noticed that only calls are working, no sms is working and oddly enough the icon for the network on my phone shows an x which usually means I am not connected to Public Mobile - yet calls can still ...
We were billed for December however back in early November we arranged to leave Public Mobile on December 1st. We were unaware that the way to cancel service is to remove autopay. We ported our number to the new carrier thinking that was the way. Now...
Also, I cannot log in to my account. Have tried changing password, but still does not allow me to log in. Have tried on successive days to no avail. If I try to access selfserve.public mobile, I get a message that page is not loaded.
Hi there I have recently switched plans. I don’t want to keep my remaining phone number but I did not reactivate my account for this month. Therefore they can’t bring the number over. I was wondering if I can activate so they can import my number
I received an email offer to buy a pre-owned phone before Nov 26, 2022 and will get $5 credit for 6 months, total $30 bill credit. But I did not see any $5 credit from my November land December. I did use my email from my public mobile account to pur...
Which is the first day of the 10 day US bundle? Is it the day I purchase it, or the first day I arrive to US? Can I buy it in US? If I only buy data, can I receive calls or messages? Or do I need to buy minutes and texts to receive them? Thank you ve...
What is the storage of the PM sim cards?
Hi Public Mobile and community, Currently living in Surrey, BC. Unfortunately the city is not located in the drop-down menu or suggestions. Previously, I needed to send a ticket to update my address manually via an agent when I moved (Surrey within S...
When running out of data on my plan it is impossible to log into self serve because I am being redirected off publicmobile.ca to telusidentity. It seems that domain is not accessible in that state. When consulting SIMon I was directed to the communit...
Hi i need proper phone bill for Nov - Dec 2022, paid on Nov 27 by Mastercard auto-payment
I am preparing to change from pm to freedom mobile. I saw someone says that I need to contact an agent to remove it, but I cant find the phone number.
It shows used 12.5G in two day. Unbelieveble.
Trying to setup voicemail with YouMail on my new iPhone (it was working fine on my previous Android) but it doesn't seem to be working. I'm supposed to: "1) Call Public Mobile and ask them to remove voicemail from your account.2) Make sure they have ...
I currently have the 4g LTE plan. But, when I turn on my data; it only shows 3g. How shall I proceed
I have now contacted an agent thank you everyone My son lost his phone so I purchased another Sim to put in a new phone but after I log into the public mobile, they want me to confirm it’s myself by sending a code to either a SMS to his lost phone...
Okay.I have US roaming bundle about to expire on two phones 1/2 way through vacation and tried to renew the same day as it expires. It didn't work!I see in the forum that this experience is not unusual and is horrendous. My solution will be to put da...
