Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have had my plan for a long time 3 plans and last month they removed 3 payments this month they only removed one payment . Now my fathers phone doesn't work . I added 40 dollars to my account but still don't see my wife's phone or my father's only ...
Hi everyone, My account was officially updated to the $40 15GB 4G plan today but I'm still getting 3G speed (~3mbps). Do I need a new sim card to get the 4G speed? Thanks.
Hi! My phone number is xxxxxxxxxxxxxxx. I am unable to login. I can login to my wife's account but mine says Page Expired The page you are trying to access is no longer available.Please help.
I opted for $40 plan and was charged twice of $44.07 with taxes. An extra of $4 funds are available on y account. I want a refund for that as well. I don't like the service of this network anymore. I have been a loyal customer for more than a year n...
On Oct 26, 2022 I ported to PM using a referral code. Initial plan: $40 for 5gb + 12GB BONUS 12 months promo+$10 referral up front, then $5 referral for 5 months, 3x reward points ($6 per month) On Oct 31, 2022 I chose change plan at next renewal for...
I set my plan to change on my next renewal date to the $55/month -$20/month for 15 months plan. I entered the promo code and it was accepted. But now when I look at my upcoming payment, it's for the full $55. Anyone know why???
Good morning, I just switched to a New Plan on Dec 04, 2022. The plan I signed up for said $40.00 for Unlimited Canada Wide Minutes, 15GB Data at 4GB Speeds But after i signed up it looks like you changed it to 5GB. I have a screen shot of the deal t...
I used the 20 gb for $35 promo but my payment says my next bill will be $55
Hi Community, I was charged the same amount twice on the same day on my Mastercard. Please, can you check an reimburse me?
is it possible to pay for my first months service using a top up card during activation ?
Can anyone tell me.... if I am not connected to a network, can I send/receive texts via wifi? I will be in the USA for an extended period and wondering if I could check text messages over wifi (since I won't be able to connect to a USA network/signal...
Hi Community, I was charged the same amount twice on the same day through autopay on Nov. 21, 2022 of $44.80. Need to get reimbursed $44.80 + $40 that is showing as available to the autopay credit card. Suppose to be $35/mth on this plan and still p...
I inadvertantly selected the incorrect plan when I signed up, and when I went to change it after realizing it looks like I've been charged on my Credit Card for both plans now. Can the initial charge be reversed? It was never used and wasn't even act...
how do i see my full CC info on my account?
For the last two times I added add ons I have been getting charged twice for my add ons. I never saw the first one but when I renewed there was two taken out and the same. Last day I added was Nov.24. Plus the 10 days befor got charged twice also. ...
I will be moving to Telus so I was hoping I would be able to transfer my phone number to any new provider. Will I have to change my number or can I keep my number?
I forgot my password and username and my old email address is no longer in use, what can I do? Why can't I just log in using my phone number with sms verification???
I just signed up for public mobile. Completed the SIM card application. Sent for phone number from old provider. Thought of was complete. An hour later, received text The message was sent to authorize number transfer. We have not received your respo...
Hi My husband is a Public Mobile customer and me has tried everything top get into his account. It keeps saying. ! There was an error reseting your pasword. Please try again later. He has been trying for 2 days.hment
I am at Bristol Mountain in Finger lakes New York State on 4G and have no signal, from previous chat when I was down at Canadian Thanksgiving with same issue, only 5G is supported in the area now, I cannot even dial 911. I own vacation property, so ...
Switched providers and and unable to log in to cancel my account.
Trying to change my plan from the $35 for 2.5 gigs plan to the $55 for 20gig plan with the 20OFFMONTHLY promo code.But when I click yes, change my plan on renewal date, I just get the spinning circle thing for..until I reload the page, been 15+ mins ...
I'm currently unable to use data on my mobile since yesterday. My current usage for the period ending Nov 30 shows its only 795.52 MB used out of 1024MB. In fact I received a text message yesterday morning that I have consumed 100% of the data for th...
Looks like my port failed due to not responding to my previous provider's text verification. Please help with resending port request. ThanksEric
Having trouble to get to my account and fix my payment. Got a massage that my account got suspendedDon't have network since this afternoonPlease contact me about it
Why has the public site gotten so slow? Most of time I can't even log in
I have a active mobile number but cannot get into my account to change plan cant seem to actually talk to someone isnt there a number to call costumer service? And when I press *611 it says I ha e an account balance of almost 70 but every month they ...
Hi all, I was charged $46.20 on Nov. 11th. This is outside my normal regular payment of $30.24 on the 26th every month. I checked and I do not have any extra money sitting in my public mobile account. I did not sign up for any new features (heck I ha...
