[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data
Hi, I have 4 gig (plus1) monthly package but received a msg from Public Mobile that i had used all my data allotted for the month when i had used only 2 gigs, then my data stopped working.
Unable to receive a specific text number
Hi I am unable to or not receiving texts from the following number: +1 (302) 306-4278can you check why I’m not receiving messages from that number? Thanks
Resolved! Rewards
Y cant i use my rewards Today is the last day for my subscription so why does my account say suspended already and won’t let me use my rewards to extend my plan
Resolved! Payment
I was double charge on my account. What is my next step?
Resolved! Trouble with verification
@CS_Agent I joined PM yesterday and ported my old number from Rogers and while the port was successful I have been unable to get the verification code on the number. I am able to send texts and make calls from the number though. I also still have an ...
Resolved! Need help to activate 3G plan on the PM website please
Hi everyone,Not sure how you like the new PM website. I have problems to activate the 3G plan, and I need help please.I got a new physical SIM card, sign up an eversafe ID already , but when after I logged in and tried to subscribe the 3G plan on P...
check my voicemail while under suspension
I've misplaced my phone so I temporarily put it out of service.Before the upgrade I was able to check my messages from a landline. Why can't I anymore?Now i have to wait until i retrieve it so as I am waiting for an urgent call I will have to go bac...
Resolved! Why I have add-on subscription but no service?
Hi, I have purchased 2 add-ons (international calls and roaming) but unable to access or use any of these while I was traveling in US and China in the past 2 months! Please refund me and give me an explanation. Thanks
Resolved! Not happy AGAIN!
Well big surprise here. Somehow in their transition they deleted my community account probably because I was always complaining about all the things they never lived up to or screwed up. So why would I be so surprised when I'm forced to re-register a...
Resolved! My 5G stopped working
My 5G stopped working today is anyone else having the same problem?
Resolved! wheres my SIM
Hello,I ordered a sim card (from another email to set up another account) 5 weeks ago and it is still yet to come...I can't seem to open a ticket without getting an error code...Can someone help me? DM me @CS_AgentThanks,MK
Cannot recieve secondary 2FA verification code via SMS
I thought I put all of my in a row before attempting my first post-eversafe activation by following the posts/threads of others and seeking advice from members familiar with the pm app and the activation process. I downloaded the app onto my tabl...
Resolved! New Iphone not connecting to network
My friend gave me her old Iphone XS. When I insert my sim card into the new phone it simply reads SOS only. The only error I can find on the new phone is under the about section in settings. Under physical sim it says network "not available" and when...
Resolved! Re: Your services are on hold
My account is on hold and do see a banner on the account overview page, I've clicked on the Pay Now and Resume Services followed the instructions to add funds and reactive my account, and do see a successful message indicating the payment has been pr...
Resolved! Didn't received authorization number transfer message
Didn't received authorization number transfer message, please help @CS_Agent. Old provider is Roger and still active
website is broken.
Tried to log in, lost my password, no problem > reset password.Link that is provided, sends you to the login screen. On phone, and on laptop.Eventually, you are locked out of the account, you request a password again, and you finally get the digits t...
5G plan 5 g not working
I bought 5 G plan for 65 dollars but there is no 5 g signal and I can't even raise ticket Kindly reimburse my plan and give me 4 g plan as u guys don't even have 5 g services but u r selling making us fools
Resolved! 48 hours after subscribing and still no incoming calls!!!!!!!!
Does any one know if there is ANY way of actually getting help with this company ?????? I activated my service 2 days ago and cannot still access my services no data, cannot make calls !
Resolved! Contact me to Cancel Account!
I have already left Canada. I can't receive a text on my old phone number to validate my login. I therefore cannot access my account. Which is required to remove my credit card, to remove auto pay, to open a ticket with customer support. I can't even...
@CS_Agent change payment credit card
how can I change payment credit card?@cs_agent
Payment
Hello there, I’m reaching out to you regarding the payment I made last month. I noticed I got overcharge last month. It’d be appreciated if you could take a look and issue a refund or credits.Thank you @CS_Agent in our Community
Resolved! Can't log in to my account, need to cancel (from abroad)
I'm currently abroad, so when trying to log in it says "We have sent you a code via Text Message", I can't receive it.How can I log in without having access to my phone number?How can I cancel my account without being able to log in?Thank you.
Resolved! international call refund
I bought international call about two months ago, and tried to make a call with that to Australian University. However, it doesn’t work at all. I tried few more times, but I couldn’t make it in every single times. I think, there is no reason to keep ...
Resolved! Bought e-sim by mistake
Hi there, I bought a subscription with an e-sim. Realize now I don't want the e-sim as I would like to purchase a sim card tomorrow in person and need my current purchase refunded, bought a phone as a gift and also need to gift a physical sim card as...
Resolved! phone number from koodo to public mobile
Good evening , I would like assistance in transferring my phone number from Koodo to public mobile,.
Renewal
Can’t get my visa debit to work for renewalj
I can't go back and buy an E-sim
This is a bit silly. I accidentally pressed buy SIM rather than e-sim when I was making my order and now it won't let me go back? Is there some way to reset my order to choose an e-sim instead?(I can't use the app as for some reason my google play ac...
Lost Phone
I lost my phone and I am locked out of my voicemail. I can’t log into my account because I can’t get my 6 digit code. I need to submit a ticket. To get a new SIM card. How can I do this?
payment
Not sure why was charged for my service twice. One payment was taken from my credit I have with PM and same payment was taken from my credit card.
Resolved! Phone number transfer
Hi all,I recently converted to Public Mobile. I ported the phone number over from another provider and bought a new SIM card from Public Mobile. I am now able to make outgoing calls and receive texts, but not in a position to receive i coming calls. ...
