07-06-2023 07:22 PM
ok i signed up for public mobile went and tried to download app but could not get it done on phone because i cant get app on my phone but my tablet supports it but it locks me out and i already payed for service
07-07-2023 10:27 AM
@Leonard_Giles - go through the Forgot password option: https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true
OR forgot email option to fix your signin credentials: https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true
07-06-2023 07:48 PM
this is the first time i have used public mobile
07-06-2023 07:47 PM
@Leonard_Giles was that email used with other PM account setup before?
Try Forgot Password and see if you can reset it
If not, message PM support and have them to investigate further:
07-06-2023 07:43 PM
just tried to sign in on tablet says email and password does not match
07-06-2023 07:32 PM
@Leonard_Giles
the tablet should be good enough to complete the step for you with the app. just uninstall and reinstall the app and see
07-06-2023 07:30 PM
have not got that far yet because my phone does not support Public Mobile my phone only supports Ios7
07-06-2023 07:24 PM
did you ever get to the port to pick a phone number or choose to port in number?
if you are not even there and you got locked out, try to uninstall the app and reinstall and see if it works
if not, you probably need support to sort it out for you
