Cannot active my esim on iphone

[Almira1111]

Does anyone know how to active esim on Iphone.

[Chalupa_Batman]

One piece of information we're missing here is what iPhone do you have? 

• An iPhone XS, iPhone XS Max, iPhone XR, or later support esim.

[softech · Accepted solution]

@Almira1111 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. 

If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top rig

[Handy1]

@Almira1111  Check you welcome email form PM the QR code should be there . Check in pc and scan with your phone and install