eSIM Activated But Not Connecting

[aalee]

Hello! 

I’ve just activated a new Public Mobile plan. I chose to port over my number from Freedom Mobile. Also I chose to the eSIM option. After receiving a text from Freedom to authorize transfer, I said YES, and now I no longer have cell service with Freedom. I’ve downloaded and activated the eSIM, and it said everything was successful. It's been a few hours, the line is turned on, and I can see the eSIM in my settings; however, my phone says “NO SIM”. I’ve tried rebooting my phone, taking out my old SIM card, and nothing seems to work. What is the next step? 

[Freedie]

@aalee i ported out of freedom mobile too and had issues with connecting with PM after downloading the esim. I ended up deleting the esim i originally downloaded and bought a new one ($5). I activated it and the service connected right away. You can also DM @CS_Agent after you purchase it to get it refunded but this route helped me out with connecting right away. Let me know if that works!

[hTideGnow]

hi @aalee time to ask support to check if the account was setup correctly 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[aalee]

The Freedom SIM is removed and I’ve rebooted my phone. The PM eSIM is the primary. The network settings were also reset. It looked like the phone was searching for a connection, but it still says NO SIM

[aalee]

It had been 2 hours since porting

[eddieO]

@aalee how long has it been since the porting started? This process usually takes 1 to 2 hours but sometimes can take longer.

I can send you a private message for the porting team, keep an eye out for your community inbox (top right corner, icon of an envelope)

[hTideGnow]

hi @aalee make sure the Freedom sim is removed if it is physical 

If Freedom is eSIM. then disable it.  

Then reb9oot phone and Reset Network Settings and make sure the PM eSIM is Primary