@sturn You paid manually? how long you have pay ?
Please login My Account again using Incognito mode. Then check if the fund is still sitting as Avaiable fund or if the cycle date still showing old one or updated showing next 30 days
If the money already used for renewal (do not see what you paid in Available fund) and cycle date updated to the new one already, try reboot the phone once
If you still see the money as Available fund and cycle date still showing the old one, try to first put your account to Lost/Stolen here https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone and click "Put my services on hold" and logout My Account for 5 mins. Then log back in and resume service from there. This should trigger the renewal
