07-06-2023 08:12 AM
i have money in my account, it is suppose to come out today but hasn't. it hasn't tried to come out yet but my phone isn't working. pleasee help
07-06-2023 03:03 PM
07-06-2023 09:19 AM
HI @sturn did you pay via credit card on My Account (or *611) or you loaded vouchers? or money already there long before renewal?
Try reboot the phone. Try calling *611 from your phone and what the system say?
07-06-2023 08:49 AM
@sturn You paid manually? how long you have pay ?
Please login My Account again using Incognito mode. Then check if the fund is still sitting as Avaiable fund or if the cycle date still showing old one or updated showing next 30 days
If the money already used for renewal (do not see what you paid in Available fund) and cycle date updated to the new one already, try reboot the phone once
If you still see the money as Available fund and cycle date still showing the old one, try to first put your account to Lost/Stolen here https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone and click "Put my services on hold" and logout My Account for 5 mins. Then log back in and resume service from there. This should trigger the renewal
07-06-2023 08:24 AM
@sturn Try rebooting the phone . See if that helps if not please
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-06-2023 08:20 AM
thank you! i have done that the money has come out of my account and i saved the receipt, how long after until my phone works again?
07-06-2023 08:14 AM
@sturn Log into your account . And make manually payment and resumes services