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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Web page went down

Page wont go further yhan the sign in page. After I made payment shows active til dec 13 my phone has yet to be re activated and cant access account now to do anything about it. Sent message to agent no response yet. HELP

Resolved! wrong refer-a-friend code given due to 0 and O confusion

I know others have had this problem but until I saw this elsewhere I hadn't even considered the 0 and O problem to be a problem.WIth the digits in the code being shown so large I just naturally thought the code included a 0 (zero).I have taken out a ...

Resolved! New activation, can't connect to network

I recently activated my SIM but can't connect to the network. I tried all steps (changing network settings, resetting network settings) but nothing is working. I tried on multiple devices, all are compatible with PM, but still nothing with SIM. I d...

Resolved! $40 5gb at 3G speed plan to $40 5gb at 4G speed plan

Please bear with me as I am not very much of a techie/technical savvy person and only occasionally use my phone a great deal other than calls and texts. I am currently on the $40@month 5gb at 3G speed plan but I just noticed that there is a similar p...

Resolved! Sim card hasn't arrived after nearly 4 weeks

Hi there, I purchased my sim card on October 14th, and received a confirmation email with an order number saying that the order should arrive in 5-10 business day.It's been 4 weeks since and the sim card hasn't arrived. Is this normal?Is there any wa...

Data plan is inconsistent/does not reset at 0

Hi there, Ever since I took advantage of the Christmas deal for free 2GB of data, my plan has been off. Online on Public Mobile, it says I used 996MB out of my 1024MB which is set to reset in 3 days (November 16th). However, my phone settings say I'...

Cannot receive or send calls or texts

I cannot log into my account to see what is wrong but I can't receive or make calls. I don't understand as I've signed up for monthly automatic billing. I keep trying to get help from customer service but the chat bot is no help, keeps prompting me t...

Resolved! Misleading/ Wrong Dashboard service period!!!! Public Mobile, please fix this.

I am with public mobile now, my previous service cycle is from Oct13-Nov12. Around 9:30pm on Nov12, I tried to port out my service to lucy mobile. but it wasn't successful. I trace the cause and find out public mobile suspended my mobile service on N...

Weird data bug

Hello, my GF is with public mobile as well. She has a weird bug where after 6 days most of her data is used up. We have been at home since last night and she had wifi all night and so did I. However, for some reason her phone uses some data while bei...

Resolved! Account dashboard bug

Hello, ever since this summer when I got a weird charge after a 10 day usage of my plan my account is weird. Sure I got reimbursed and my service works normally, but when I check my profile it says I still have a 10gb plan when I have the 1gb plan an...

Resolved! Unable to sign in.

Still unable to sign in. Cleared cache and all routes to Public Mobile are directed to the old site. Unable to access new site or sign in. Your IT department sucks. This shouldn't still be happening.

Resolved! Text message pictures

Hello, I have a moto 5g one ace. Until a few months ago I had the moto one vision. I bought my new phone and everything went great. Then I changed my plan to a lower cost one with less data. Therefore I decided to deactivate the chat features on the ...

Resolved! Phone won't be used.

I will not be using this phone for several months. I don't want to cancel but want to change to the lowest cost plan.

Resolved! US pkg

Going to the state for January to April 2023, do I still have to pay my Canadian plan?

Resolved! Activation

I have a sim card, not activated. Currently in Texas can I activate from here and keep my Canadian phone number?

Resolved! Lost my phone

hello my name is Marlee xxxxxxx. I have currently lost my phone and can’t get into my accounts I’m having a hard time my cell number for my account is 639-xxx-xxxx I need my sim chip suspended and I need access to my account I tried to fix on my othe...

Resolved! Apple Watch add on

Hello, @CS_Agent How do I add and how much will it cost to add my Apple Watch to my PM plan? Thank you!

Resolved! Friend referral code

Hello,I was activating a new SIM card in a new phone. I would like to get the friend referral code from my friend. But he gave me a wrong code. Would it be possible to change this code? What happened is that he was on the bus and having difficulties ...

Resolved! Porting in from Telus postpaid

Hello, I’m about to join PM but awaiting my new SIM. Currently with Telus on a post paid account. I understand I have to activate and port my number over, but at what stage do I need to (and do I need to) contact Telus to tell them I’m moving to PM? ...

Resolved! Porting number out

Hello I’ve submitted a request to port my public mobile number to a different provider and I have not received a text message. please helpThank youAllan

Resolved! how do i get back to my old rewards program?

hello how do i get out of public rewards and go back to the old rewards program i had?

Resolved! Payment twice

Please I need a contact number to call customer service because I need some one to talk with.I didn’t get answer for my questions..

Sim card activation

HELP! @CS_Agent This is not doable by oneself??

Resolved! Plan change didn't change

Hi, I decided to change my plan last week and opted to have it change on my renewal date; which was yesterday. I logged in this morning and my plan hasn't changed and I have been charged my regular rate for my regular plan. How do I have this address...

Resolved! Payment twice

My daughter I changed the plan today to 40 $ with 15 gigabyte and you charge me 45$.I need explanation for that it should be charged me only ten dollar extra not 45 because I already pay 35. So please answer my question .Thank you very much and plea...

Resolved! Account number

Hello there, How can I get my account number?

Resolved! New 4G 15 GB Plan

I subscribed to change to the new 4G 15GB data plan to start on my next renewal date Nov 11 2022. That was yesterday. It did not take place. Still on 3G and billed for my old plan

Data from Plan finished - Add-on Data remaining BUT No Internet service

Hello Community,I have used my Data from Plan but my account shows 440MB remaining from Add-on purchased. However, no data service working. I have done the following steps without any luck: - Turn on Aeroplan mode and turn off- Reset Cellular Setting...

Resolved! I can not receive phone call.

I fail to port my phone number from previous supplier. My previous phone number is not active any more. What can I do? Should I have to change to another phone number? It is very strange that i can only receive phone call from my husband.

Resolved! Account suspended

Payment went through but accounts is suspected. Why?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Web page went down

Resolved! wrong refer-a-friend code given due to 0 and O confusion

Resolved! New activation, can't connect to network

Resolved! $40 5gb at 3G speed plan to $40 5gb at 4G speed plan

Resolved! Sim card hasn't arrived after nearly 4 weeks

Data plan is inconsistent/does not reset at 0

Cannot receive or send calls or texts

Resolved! Misleading/ Wrong Dashboard service period!!!! Public Mobile, please fix this.

Weird data bug

Resolved! Account dashboard bug

Resolved! Unable to sign in.

Resolved! Text message pictures

Resolved! Phone won't be used.

Resolved! US pkg

Resolved! Activation

Resolved! Lost my phone

Resolved! Apple Watch add on

Resolved! Friend referral code

Resolved! Porting in from Telus postpaid

Resolved! Porting number out

Resolved! how do i get back to my old rewards program?

Resolved! Payment twice

Sim card activation

Resolved! Plan change didn't change

Resolved! Payment twice

Resolved! Account number

Resolved! New 4G 15 GB Plan

Data from Plan finished - Add-on Data remaining BUT No Internet service

Resolved! I can not receive phone call.

Resolved! Account suspended

My esim not working

Not able to call while in Mexico after switching t...

Cancel my Public Mobile line

Public Mobile Tech Team working on issue turnaroun...

Esim for iphone 17 pro Max