[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Problem with new subscription
Need some helpI just switch my subscription to 40gb unlimited Canada-us plani have not left the house so my phone has been on my home wifi but now it is saying I have used up all my 40gb of data on one day.( just switched) Any help to get this figure...
Resolved! Overcharged
Won't let me get ticket csa
Coverage in Sherwood Park
Any other PM users in Sherwood Park having coverage issues? I live in the Mills Haven area and the coverage is barely usable. Constantly getting dropped calls and audio drop outs. Coverage in other areas of Sherwood Park seems fine. I have another ph...
Resolved! Data Usage Dashboard bug?
Is anyone else seeing a bug in the Data Usage Dashboard? This bug is showing in both the App and on the My Account webpage so it's not a cache webpage problem.150GB plan but -566.57GB Left?!?
Resolved! Payment problem
I'm trying to subscribe/pay and it keeps saying my "billing postal code" doesn't match my card even though I know it does. I'm using a Simplii MasterCard debit, I've tried several different browsers as well as my laptop and would get "payment failed"...
New phone number
The system won't let me change my phone number
Activation unsuccessful
After finishing the payment process I was hit with " activation unsuccessful contact customer service "Unfortunately everytime I would try to submit a ticket it would ask for my SIM card number. As I opted for eSIM I didn't have that information. Now...
Cannot access account
Good day, I am not able to access other account . I've lost the sim card, hence I cannot retrieve the verification code sent via text or voice message.Kindly assist, Thank you
Resolved! account price changed
My account price changed from $52 to $88. My payment card had expired and I am trying to use the new active credit card, but my subscription has changed from $52 a month to $88. I don't want a new plan, I want my current plan. This happened thi...
un necessary charges to my credit card
I need someone from the customer service to contact me @ xxxxxxxxx
Major Inaccuracies With Usage And History
Hello. I’m using the public mobile app. I’m a bit perplexed with what I am seeing. None of my call history displayed are calls I have made. The data history shows 60 odd MEG used and minus .59 GIG available. I have a 1 gig plan. Also one of my long d...
Resolved! Data usage question
Can anyone explain what this means? I don’t understand and I really hope I’m not being charged extra for this. Please can a mod or someone let me know ? I don’t want to be hit with a huge bill.
Need history for all of 2022 for taxes
Hello,I am currently doing my taxes for 2022 and cannot access my history for that year. How do I download this for tax purposes? Thanks
wouldn’t it be great if we had a $10 add-on for unlimited throttling for 4G plans?
maybe somebody can send in a suggestion to somebody who can make this happen
EDIT - IT WAS SOLVED ON ITS OWN: Data Usage Glitch
EDIT: It was sorted out on its own without doing anything. There is no official solution to this post. My data usage is showing as a full red bar and saying I only have -331.34 GB left. Doing the math I should have 711.66 GB left (1024 - 311.34). Not...
British Columbia finally has a 65$ Canada-USA date plan
5g and unlimited throttle after, 50gigs… I rarely go to the states so this might be good for those that do
Subscribtion by voucher
Hello, I don't have a Canadian card, but I have a prepaid voucher. How can I register a new sim card and subscribe to the plan using a voucher?
Resolved! Data usage
I purchased an add on for my account to travel to the US. It was the talk text/message and data (30.00)I just checked my data usage and it used all other add-on usage first (promo's) and shows me current in the red for all usage. There is no way I us...
Resolved! Double charged June 16
I was double charged. Public mobile shows it as one charge, and a balance of 0. The CC shows both charges as posted on June 16, not pending. What should I do?
Cannot Ring Specific Mobile Number
Good morning!Our son recently received a SIM card for his mobile. He can ring my mobile number but I cannot ring his mobile number. A voice message hears: Public Mobile, sorry the number cannot be completed as dialed". I can ring his mobile number fr...
stolen phone
my phone was stolen on June 20 in the evening (around 6 pm atlantic time). I suspended the service and reported it stolen, however I checked my history and the phone was used last night/morning at 3 am (June 22) and they can still use my data! I'm ...
Confirm for full access
I am recieving this prompt "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number."The nu...
Data counter shows negative value
Hi All, Can we overdraft our data? I hope not I see my Data usage showing negative left, but data is working still
Physical sim to e sim
How I can convert physically SIM cards to E sim
Account activation 'stuck'
@CS_Agent can you please contact me? I have ported a number, activated my account, made payement and my service on my phone is working fine but I am unable to log into my account. It is still asking me to complete my activation.
My data usage is 37769% while I have extra 5gb data modules that have 0% use?
Hi Public Mobile team,My data isn't working - on my add on usage it says I have used 37769% of a 1GB add on (impossible, there must be an error) but I have other GB add ons that have 0% usage.Please help!@CS_Agent(I couldn't manage to submit a suppor...
