Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I would like to get a refund for the excess payment that have been withdrawn from my account this month month of March/2022 ASAP.
On Wednesday at midday I switch my wife's and my own number from Telus, no service until intervention of cell toy shop staff which finally took affect Thursday evening.It was suggested to come to the community to seek help with the account PIN #'s wh...
All good things come to an end: so did the grandfathered $10 Plan. On March 9, 2022 I got a text message from PM (photo above) that my grandfathered $10 plan will increase to $13. Unsure of the authenticity of the text message, I took the cautionary...
my new sim card number is good to go. the verification codes being sent to my email are "wrong" and i have 2 attempts left before im locked out? really hoping for a solution i have no way of contacting anyone unless i come to a coffee shop..please if...
I have an iPhone 7 I got a public Mobile sim activated it by following the steps given it didn’t work. Brought it to where I purchased it a rep helped to ensure activation with a public mobile rep on the phone as well. I was told to insert the sim in...
After moving SIM card from old iphone to newer iphone and doing all the transfer stuff, new phone says either Searching or No Service. I've already cleared the network settings, taken the SIM card in and out a few times, looked through all the settin...
Is there any way to get the Public mobile duplicate or new sim with old number Public mobil sim to replace the lost sim card in US. Sim is lost in US but connection took from Canada. Please help. Thank you
I have purchased a new phone. Can I just switch the SIM card from my old phone to my new phone? Am I able to keep my current phone number? If so, is there anything specific that I need to do to make it happen? Thanks!
I have activated my SIM card.I have chosen a new phone numberthe phone is not connecting to public mobile
Hi everyone, I think I need the admin to help with this, my credit card is being deducted from Jan/Feb for payment from Public Mobile, I recall activating the service but I don't recall preauthorizing the account on it. Is there any way we can locat...
I deactivated a phone on the prepay plan and now want to reactivate it. Even though I'm within the 90 days, and I've done everything required online, the phone will not reactivate. Has anyone else had this problem? Thanks in advance.
I received a bonus of long term international minutes. What area codes would this include? Specifically, I’m wondering if it would include calls to the country of Belize, area code 501.
Hello!I received a text message this morning (March 10) confirming that my payment was received. And then my account was disabled... I am unable to log in online. I am unable to use *611. I cannot send or receive texts / calls. I submitted a ticket b...
old phone xxxxxxxxxxxxxxxxnew phone xxxxxxxxxxxxx I changed/updated phone number as an emergency protocol due to my number not dialing through and I moved back a while ago to NL so I just thought it a good idea. Also was suspicious of fraud on my ol...
I am not able to change the language in my voicemail account. The instructions are in French to change the language or to set the voice mail message. Since I do not know French, I am not able to change the language to English and voice mail message r...
Hi all, I just updated my credit card info and payment went through but my plan still says expired. I tried logging out and back in. Please help. Thanks, Christine
I received a text a few days ago as per pic. Lost due inactivity. Are there any other texts, using different reasons, advising of the "one less"? @J_PM And when will it be that we will be able to distinguish what xxx-xxx-1234 number has gone inactiv...
i need my sim puk
I lost my sim card while travelling abroad. came back and ordered new sim card but now i am not able to login in self serve account or reset password. need help please
I recently switched over from Telus the number transfer was approved by telus. Then I inserted the new public mobile sim card and I get emergency calls only showing. I have tried switiching on and off. taking out the sim card and re inserting and als...
I tried to activate the SIM card but it said: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator...
Why it matters?
Hi, I recently deactivated my plan, and removed my payment option, this was around late February right before I was supposed to be charged. I thought that I would be able to stop paying for the regular plan and use up the addons I had accumulated. Wh...
I don’t think I activated my account right. I was doing the activation I’m trying to import a landline I’ve filled out the registration putting in the landline as my phone number. I realize that in order to Port an A landline,I have to have a differe...
Hi,I am in Ontario and my plan allows for Canada wide calls.If I travel to other provinces will my plan allow for roaming and will my data also work.Thanks.
I have 2 other public mobile accounts and they show up on my visa as "public mobile". I just added another account, and I was billed "koodo top up reapprove". Anyone else ever see this? Thanks,Lisa
Hi, this is not a question—just feedback in the hopes that the PM will see and take note. Having a separate rewards page makes this service unnecessarily complicated. I have three phones on PM in my family. I would rather I have one bill, but I have ...
Background data restriction keeps getting switched off. Half of my months data was used overnight withou my consent With pretty much every other phone I’ve had, I activate the restriction immediately and I never have to touch it again. However, this ...
Hi, Im locked out of my account so I cant submit a support ticket or renew my password. I have to update my payment because there was an autopay error.
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