Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have autopay set up, and today my bill was supposed to be charged on credit through it, but account is suspended even though the credit card is valid and had no issues otherwise.Tried to get help through online support but issue was not coming up s...
2 cells 2 sims 1 account, can I use my account portal to switch between them.I have been moving the sim card between 2 cells when one or the other misbehaves that is very hard on the hardware.Question: can I just use my account to switch between 2 ce...
Hi,I recently purchased a iphone 8 through p.mobile for my son.He is currently with public mobile.They are advertising a 12.5 gig plan for 48 bucks with this purchase.I did not purchase the sim card with it as he already has one.My question is-How d...
I recently switched to public mobile, and I am wondering how to see my data usage. I got a text that 75% of my data had been used which I thought was weird because I have 5GB and have never used that much. When I go onto my account I can only see the...
As a new subscriber, I've been following the various posts and problems with Autopay. Seems to me this feature (Autopay) should be fault-free and simple. But, from some of the posts, perhaps not so simple and fault-free. From a Public Relations stand...
Hi, My phone is locked with this weird carrier lock but this is not only problem that im going through because of this one thing. I lost my sim card so i cannot reach out and get helped from a person not a robot. Id like to unlock my phone please hel...
I would like to change my autopay card to a different card. Can you please give me guidance on that?
Hello, (1) am considering moving my new, 2021 Motorola Moto E7.. currently with freedommobile.ca ... is it compatible with Public Mobile? (2) is the "email-to-text" service working with Public Mobile? -Thanks!
Hi folks, So I set up an account for a friend and they gave me an incorrect email address by accident(they are not very tech savvy, unfortunately.). I created the account without knowing this and on top of that the password I created doesn't seem to...
i can't sign in into my self serve account
How do I sort out a billing error
My current phone is dying. It is a older model Samsung Smart phone. I have been gifted an older model Huawei GR5 but it is in great shape. I am on a disability pension and can't afford a lot but definitely need a phone. My current sim card doesn'...
Hello, When trying to place a call, I'm told I'm out of minutes. When I go to check my plan details, I get an error page saying: Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...
I lost my original email for my account I also need to change the password but old email is not working..How do I do this as its time to top up my account
I wanted to add 300 min international call. I accidently chose 1000 us calls. How can I change the add-ons?
My daughter's account is on autopay, and the most recent payment was made ten days ago. Yet this morning she still had a notification saying she cannot make calls. Why would this be happening and how am I supposed to trust this company if they automa...
I cannot chane my number its gives me an error message it say its failed n I really want me number to be changed
I would like my phone number ported to another provider. How do I get this done?
Loyalty rewards for years of 30/day plan ,I've had my account for I think about 4 years and I'm not getting my consecutive 30day discount applied on my account how do I get that exactly ?
Hi Everyone, I have a Pixel 4a. Recently I noticed that if I didn't have data or wifi on I wouldn't recieve texts from a few of my contacts. I turned off the chat feature, made sure texts were sending via SMS. I did run out of Data so I purchased mor...
I am porting one of my numbers out of PM to another carrier.... I got the appropriate SMS message: "Koodo: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". If you.......e...
I have s10 plus model sm-g975u ..can't get it to connect to network. I inputted APN: sp.mb.com, mmsc: http://alias redirect.net/proxy/mb/mmsc, MMS proxy: 74.49.0.18, MMS port: 80, MCC: 302, MNC: 220. It shows 3 to 4 bars, but won't connect...now I ...
Hello! I purchased the 10 day US bundle with data, talk, and text. Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US. Incoming texts are included.' I turned on data roami...
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