No cell service???

[Jamielynn1228]

Every time I try to call out it says your number can't be completed as dialed ??

[esjliv]

@Jamielynn1228 is this a newly activated account or one that has been around a while? Try removing your SIM card an gently replace it.

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) can your account be found?

You can hear this error message when the person you're trying to call is in a location with poor cell phone reception or out of service area. You will also hear this message when the phone is turned off or switched to airplane mode.

[softech]

@Jamielynn1228 

You have problem with out numbers you are calling or just one particular one? 

And your incoming calls are ok? how about data?

Try to add a 1 before the 10 digits number you are calling

Also, try some of these tricks and see if it works

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

[BKNS27]

@Jamielynn1228 

Did you try adding 1 in front of the number you are trying to call?