Subscription not activated

[Chinomso]

I'm transferring to PM and already made payments for my subscription but it won't activate it. What do I do as my subscription from my previous provider expires today? 

[krazatchu]

Same problem, stuck on step 6 in the app, subscription not activated. 
Whats up?

[computergeek541]

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@AshKen60 wrote:

could you please DM me the number to call as well, going thru the same issue

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An error message of "subscription not activated" is not a number porting issue. Sorry, but there is no phone number to call about this. The Telus porting team cannot assist with these types of activation issues.  All support is done online.  A ticket will need to be opened through the chatbot.

[hTideGnow]

HI @Chinomso 

sent, please check your community inbox

[AshKen60]

could you please DM me the number to call as well, going thru the same issue

[RMH90]

Do you know if nothing related to transfer from the previous server to PM,just subscribed  to pick the new number.Why the subscription not activated?

[RMH90]

Thanks for the advice.But while I clicked the link to submit the ticket it keeps loading and never gets into the page.Any idea why?Thank you

[hTideGnow]

HI @RMH90 

you submit ticket for CS agent yet?  If not, please do so.  If you already submitted and waited over 4 hours, please send another message

To submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[RMH90]

I am experiencing same thing today still

cant reach anyone .Did you get it solved after?

[BKNS27]

@Chinomso 

Great that the porting process went through finally for you.

Did they figure out what was the problem?

[Chinomso]

Yes, mine was resolved that day thanks to the help of the community members on this platform. First, I submitted a PM ticket, and a PM Support Specialist walked me through it. I also contacted my previous phone provider to help with porting my existing number. Everything got resolved on that day - so please be patient 🙂.

[Shannonbieling]

May I also have that number !? I’m having the same issue. 

[Shannonbieling]

The exact same thing is happening with me today, money was taken out of my credit card successfully and now only says “subscription not activated” and it’s nearly impossible to speak to anyone in a timely manner! So annoyed, did you resolve yours ?

[BKNS27]

@Chinomso 

You need the old SIM in your phone to get the text confirming you are porting over to PM.

Also, your old account must be active to port your old number over to PM. So don’t cancel your service with your previous carrier.

[Chinomso]

👍 ok

[pmbc]

@Chinomso  OK, if you selected to port a number or selected a new number temporarily the subscription should show active.  Contact CS Agent to look into this for you.

[Chinomso]

Yes, the charge went through. 

[pmbc]

@Chinomso  Was there a problem with payment?  Did the charge go through on your CC?

If it's a problem with the account, contact the CS Agenf first.  You can reach them here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@Chinomso   I'll private message (check message inbox top right) the Telus porting number and they will request your old carrier resubmit the porting SMS, so keep the old SIM in your phone until then.

[Chinomso]

It only indicated " subscription not activated" and showed a link to get support. I've not had much help since then.

[pmbc]

@Chinomso So do you mean the port hasn't happened properly?  You can contact PM port team.  I'll DM you the number to call.

[Chinomso]

I never got an sms to transfer my number 😕 

[dabr]

@Chinomso   You've completed the activation process but don't have any phone service yet? 

Did you remember to reply to your previous carrier's SMS to transfer your number within the 90 minute window which requires the old SIM to be in the phone to receive?

[pmbc]

@Chinomso  That's strange.  When you activate your SIM it should take you through the subscription selection.  What does it show when you login into my account?