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Cannot Activate My New account without a Credit card?

AndreaNason8
Great Neighbour / Super Voisin

Hi , I'm wondering if anyone can help me, I'm attempting to activate my account but it wont let me without a credit card which I do not have. how can I get past this?

5 REPLIES 5

Meow
Mayor / Maire

It used to be that you can ask agent to open an account for you and put it into suspend mode. Then you pay with the voucher.

Ask agent if that is still possible.


@Handy1 wrote:

@esjliv  OP trying to activate . This cannot be done with vouchers any more apparently with help of support . Just for payments after the fact and top up like you have mentioned 


Alas, you are correct @Handy1 . I missed the important word 'NEW' in the subject line.  Thanks

@AndreaNason8 sorry about that. Activations will not work with vouchers or instant top ups. I will edit my post above.

Do you have anyone who you know that you can use their credit card for the activation? But after the activation you will need customer support to remove the card details....than you can do the voucher, instant tops, etc. for future renewals.

 

@esjliv  OP trying to activate . This cannot be done with vouchers any more apparently with help of support . Just for payments after the fact and top up like you have mentioned 

esjliv
Mayor / Maire

@AndreaNason8  You can also look into obtaining a voucher to make a payment through 611 or do instant top ups,  see here for more info: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

edit to strike out above...only good for renewal of existing plans, not New Activations.

 

Handy1
Mayor / Maire

@AndreaNason8  Go get a pre paid Visa card should work 

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