Monthly Phone Plan - Not Updated

[Annie11]

My phone plan is saying I have no more data and only 9 minutes of calls remaining however my phone records are saying I have only used 53.18 MB of my current data for the month of July and I have only made 5min 42 sec worth of phone calls.  Is it possible that my plan for July never reset?  Please can this be adjusted as soon as possible. Thank you! 

 

[softech]

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@Annie11 wrote:

My direct payment takes place on the 21st and the monthly plan refreshes on the 1st of each month.

 

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@Annie11   PM is running on 30 days cycle.  Plan start date shift 1 day after a 31 days months. So, it would not be the 1st of each month

For your error, look like you used up all the data.  Please login to My Account, check to see if you used all the data, and confirm the current cycle start and end date

[Annie11]

My direct payment takes place on the 21st and the monthly plan refreshes on the 1st of each month. My data plan was working this morning then I recieved the following message, see attached. Is there something wrong with publics data connectivity? Uts been over half a month and I haven't been able to use my data. This is very frustrating. Please help sor this out. Thank you kindly. 

 

[darlicious]

@Annie11 

When did you renew? Ensure your 30 day cycle is correct on your data tracker. With the change of the self serve account we haven't tested its accuracy yet but previously the overview page counters were very accurate.

[dabr]

@Annie11   All calls are rounded up so a call lasting 1 min 10 secs will deduct 2 mins from your available mins.  Retrieving voicemail will also deduct minutes.  Your data timeline on the phone needs to be synched to your plan's  30 day cycle to get an accurate reading of data usage.

Log into your account and check to see how much data is available first.