open ticket

[LynaB]

I have a phone that i only use to unlock the front door in my apartment building that I use rarely.  

I noticed the last time i was there, the phone wasn't working.

Upon investigating, I realized that the payment method had not been updated after losing my credit card in April.

I expect that my account has been suspended but I'd like to reinstate it if the price to return is not higher. 

[hairbag1]

@LynaB 

if your on-file payment card has expired, your regular plan renewal likely failed and now your account is suspended due to non pay. There's an easy fix. Get down to Canada Tire, No Frills or SDM, buy Public Mobile payment voucher. Then dial 611 to add them to your account. OR use the app to log into your account to add your new payment card and you'll be able to Resume service.

adding...if your account has been Suspended for greater than 90 days...that account has been deactivated now and you need to start all over with a new account, new sim and different email address.