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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $15 plan existing and new.

Where do I see in the new My Account what my plan is? And where does it show that I have unlimited inbound calls.

All I want is to pay my account and get my phone reactivate

Cancel Plan

I have a public mobile account with 2 mobile plans attached to it. I want to cancel the main account phone plan but keep the 2nd phone plan account. Is this possible without cancelling both and starting new? Thank you,

Resolved! My account

how do I use my self serve account?

Resolved! LOSING ADD-ONS IF I SWITCH TO 4G

Hi, I have considerable "Add-on" (eg 5gig + 2gig + 1000 min, etc) gifted to me from PM. Will I lose these add-ons if I switch from 3G to 4G plan? thankstetatet

Resolved! Invoice Request

I would like an invoice that reflects my current address (of which I've updated on my file). I need this to use as proof of residency. Thank you.

Invoice

Hello, I need a pdf invoice with my address on it.

Resolved! Weird messages and links are not working

Hi, I received 2 messages regarding insufficient funds in my account. I've tried different browsers and none of them can open any links in community, and Rewards portal hasn't been accessed for months.I tried disabled and re-enabled pre-authorized p...

My Calls do not show up on my phone

I have tried restarting my phone and checking settings but my calls do not show on my phone I can still send and receive texts and get voicemails but my phone does not show that i am getting calls and this has been going on for months.

Where is your refurbished phone section now?

The website has been updated and I can't find the refurbished phones for sale. Is that still available?Also your website does not work well with Safari-when you go to sign in the text formatting is overlapping.

Resolved! Can not change my credit card information.

My old credit card is deactivated due to a fraud, I am trying to change my credit card information for authorized payment but the system doesn't process it.

Resolved! Trying to change address - but city is not on the drop down list

Hi,I'm trying to change my address on the online website. I live in Richmond, BC. But when I try to put Richmond as the city, it's not showing in the drop down list. Do you know how I can update this change? Thanks

system issues?

What is going on lately with your website?I can't see anything based on my account. Whenever I try to hit a tab within my account, I'm getting an error saying there's a loading or website maintenance issue. On TOP of this, everytime I now log in, I n...

Resolved! Is anyone fixing broken links?

I was presented with this tantalizing message:Welcome to My Account.Learn more about the new features.So, I took the bait and clicked on the "Learn more" link and was accosted by the below annoying message:"This page isn’t working right now"

Resolved! Phone calls not connecting

When I call someone the call is taking between 15 and 30 seconds before it rings, or not ringing at all and going directly to voicemail. This has been happening regularly for the last couple of months. Is this connected to 3G shutting down by the end...

Resolved! Rewards

My current plan has 3 rewards: loyalty, auto pay and referral. Public Mobile offers me to upgrade the plan. Can anyone verify that whether I still can keep my 3 rewards after upgrading the plan? Thanks.

Resolved! Temporary Suspension

Hi,Since I will be out of the country for two months and do not require my account to be active, how can I temporary suspend my account without losing my benefits? I don't want to continue paying for something that I'm not using. Thank you

Resolved! Credit Card cancelled and Public Mobile payment didn't go through, my phone is now not in service

Hi there, There was a fraudulent charge on my credit card a week or so ago so we had it cancelled but not realizing that public mobile payment was about to go out. Now we've missed the payment, new credit card is not here and we can't seem to login. ...

Resolved! change phone number

We are moving and I have to get our home phone disconnected.We would like to change my current Public Mobile phone number to our land line number.We want to do it in the correct order so I have not contacted Telus to let them know yet.What is the pro...

Resolved! Texting

I am new to the $15 plan and it indicates in my account that I have unlimited international texting, which is useless to me, considering I have Whatsapp, Telegram and Signal. What I am wondering about is what about outgoing and incoming texts within ...

Okay, where is the common sense?

I am sure companies want to make it easier on customers. At least, I hope. So, why is this unwieldy system of having two different authentication systems for the community and the account? Why not combine the two so that only account holders can acce...

Resolved! Can not submit help ticket or update payment method!!

I get this message when I try to update payment method:Oops! Something went wrong, please try again later.

roaming issue

Hi I've purchased roaming to use in the US for today, but it is not working.can someone please help

Resolved! Error when trying to add money

Every time I try to add money into my account for my payment tomorrow it keeps saying error try again later if I could get help with this it would be great thank you

Resolved! Remove Credit Card

Hello,I was visiting canada and my daughter got public mobile sim from a shop. We said them to do payment by month as i was only visitor in canada. Now i am back to Pakistan. I don’t have sim. And i am not using number since 10th june. I discarded si...

Resolved! SIM card

Hi I’m wondering if I gave you the number to a SIM card that you could reactivate the card because I don’t have the time to get it sent here

Resolved! Change to roaming usa coverage with new plans

Hello just wondering if the new plans will help from a roaming perspective in the usa. If coverage will be better as I know many are shutting down 3g thanks

Resolved! 2GBBONUS promo, will this transfer if I switch to a 4G plan?

I am wondering if I switch plans with this permanent promo on my account will it transfer? I heard from others on this forum it will transfer as long as my plan is $35+. Say if I bump up to the $41.25 4 GB 4G speed plan, while keeping the 2GB promo d...

Resolved! Phone plan deactivated before the 90 day mark

Hi! I am currently travelling so I let my phone plan go into suspension mode. I last paid on April 13th for a month, which means my plan would have expired May 13th. If I have a 90 day suspension period then my account should still be available right...

Resolved! Need to change email address on account

Hi i need to change my email address on my account as i don't have access to that email address anymore. So i cant access my account as you are sending email verification to old email. Thanks

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