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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I check my sim card order?

Hello, I am new to Public Mobile and wanted to ask how I can find where my sim card is at. I only got a confirmation email after I have pressed confirm order. No tracking number been sent

Resolved! Will i be using my roaming plan or my regular plan

I am visiting in the states from Canada and I am wondering, if I want to call home, (back to Canada), will that be on my regular PM plan or my Roaming plan?Thanks!

Locked out

I need to access my account and I’m locked out. Won’t allow me to resetbpassword

Bank card not accepted

My bank card stopped working on Public Mobile site only,the card still works fine on any other app.I recently put my bank card on my girlfriends account,as Snow share the bank account,my card stopped working next time I used it on Public Mobile site....

Resolved! Cellular data never works

More than a year with Public Mobile, cellular data never works!!! So frustrated!!! I was told to update all the apps on iphone. What this to do with apps? I do not understand it. When I used the other service, I never have this issue.

SIM card doesn't work after a while of non-use???

Hi, odd problem here: My SIM card/phone was overseas for the last 6 months, but I kept my account active with the $15 for 30 days plan and auto paid the monthly amount to keep my account active. I am back in Canada now, and I can make calls out from...

Still cannot call after paying for services

Hello, I paid for service and wanted to call however I could not. Whenever I try to call, it says “sorry we cannot complete your call since you don’t have an active plan on your account”. Please I need help. I need to call.Thanks

Is this price for real????

Resolved! My phone was working fine until today. Said it's not registered on a network.

I'm paid up so that's not the issue. Help.

New sim card

I had lost my phone. Want to use my old phone again. Bought a PM sim card. Went through steps to authorize new sim card. Phone still won't work help.

Resolved! mistake add - on

Hello, a few days ago i bought 300 minute in Long Distance to call El Salvador but in the list of calling countries i did not find El Salvador so i want to cancelled so if anyone knows how to cancelled please let me know i don't want to pay the add -...

How to activate the data sharing

When i want to do a data sharing it says that public mobile have to activate it

Resolved! Cannot set up account

When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening

Can't send or receive on mobile network

Change phone number two days ago and can not send or receive any calls of texts on mobile network

Error Logging In

I am trying to get a ticket for someone to help me with an Add On not working properly. When I try to sign in this message " Error Logging In " came up. I changed my password but this message stills comes up. Is there another way to contact them ? Th...

forgot my password, account disabled due to payment needs to be changed

HELP! My mastercard was changed due to fraudulent activity and I need to get into my account to put my new mastercard info in. I can't remember my password but I have my 4 digit pinWhat do I do?

How can I get a copy of my receipt after paying my fees?

Using Delinquent balance without plan?

Hi,I've been a PM client since 2019. My plan just expired but right now I cannot top it up. I have $10 balance on my account, how can I use this without a plan? Thank you

PORT MY NUMBER FROM PUBLIC TO CHATR

I have request to port my number from public mobile to chat my number is 647xxxxxx please help me my account number from you 1000000xxxxxxx please accept my request

Resolved! Moved and now calls are long distance

I moved within BC and updated my profile online. Now anyone locally wishing to call me must dial 1 first (long distance call). How do I get my home base changed so this stops? Thanks.

Account locked - need to make payment

Hello, My account has been locked as I forgot the password, and the security answer is incorrect. My account is currently disabled, and I need to access my account in order to change the form of payment to reactivate my service. Help please!!!! Meli...

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Traveling

I’m traveling to the states next week I purchased the @$20 bundle for my phone. People are telling me my phone won’t work there it’s a Samsung A20

Not receiving calls

Not receiving calls from rogers phone numbers. No missed calls, voice mails are left.

This is such a redundant service and method of helping customers.

no service

i cant make or receive calls

I can’t remember my account information to make a new credit card payment

Refer a friend

I referred a friend in December and have been getting the $5 credit. I did not get it on my May 6 bill but did get a congratulations text from PM indicating the credit had been applied.

PUK number

Hello I mistakenly locked my SIM ...now my phone requests a PUK number. Please help

Port in succesful but then failed?

I ported in a Chatr number on April 5 onto my PM line to give to a family member. I ran through the online process and it was successful within 30 mins. I was able to confirm it was working by taking and receiving calls using the Chatr number on my P...

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