[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Verification Texts
Hello,I'm still new here. For over a week I can notice that I can't receive a verification text everytime I am doing 2FA. Logging on sign up partners on CRA site for example. But some sites are successful (only few). Verification through calls works,...
Why am I getting notifications saying I haven’t paid?
I made a $40 payment today and phone working, but received notice saying “still haven’t paid” what’s this ? And no notice that I paid!
Cancel my service
I want to cancel my service with Public MobileKarin Givetash
Resolved! new visa number
Could I have a rep call me to change my .credit card number. Please.
Resolved! Plan Change
My plan was supposed to be changed today for the 41.25 dollar deal for the 4g network plan. Please explain even though I changed the plan on the website and it insured me it would be changed on this day, but yet you charged me for my old plan and nev...
No service now.
We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.
Resolved! Deleted email used for login
HiI have deleted my email used for login purposes to access public mobile account and therefore now cannot log in to my account. Any suggestions on how you change my email for logging in purposes? I have changed it on the community login but can’t ch...
Resolved! US Add-on
Purchased a 10 day US add on. In my account I can see the add-on and it says 10 days and is full. Yesterday it said 10 days. I am unable to call or text. Tried restarting the phone. Nothing seems to be working.
Resolved! Change plan
Never in my life have been more frustrated with a phone company .. I've been the hole night and this morning trying to change my sins phone plan .. I get to payment part and i keep getting a msg saying ... OOPS SOMETHING WENT WRONG .. PLEASE TRY AGA...
Resolved! Payment issue
I pay $15 monthly but today after I payed it still said my account was temporarily suspended so I ended up paying $16.95 which was weird. I contacted the robot and it said I had an outstanding balance of $30 does anyone know why that would be if I’m ...
Resolved! My US roaming add-on is not working.
I have bought two US roaming add-ons. I purchased the first one in Canada, a few days before my trip. I guess it started immediately because I only had use of it for the first few days after I entered the US. Isn't there a way to delay activation? Do...
Resolved! Can I call a real representative on the phone please
I’m tired of dealing with screens and computers/automated systems I need to talk to a real human who can help me process payment for my plan change I’m trying to do today
Resolved! Login
Hello I need help, I am a long time customer, recently I can't log in because I forgot my password I always had it auto filled. The email address on my account, I haven't used for years and don't know the login. now I tried changing my password and I...
New phone number activation
Hello, I just activated a new number and completed all steps, but the number can't identified by the cell phone. I can't make calls and receive calls. Please help. Thank you.
Resolved! SIM swap - 2FA?
Getting ready to help my friend to swap sim. just waiting for the sim to arrive So, does changing sim in the new portal still requires 2FA? If yes, can we choose to receive on phone or in email?
Resolved! Anyone having login issues AND password reset issues
I am unable to login to my account, and on just loading the sign in page at myaccount.publicmobile.ca/ (before any email/password is entered) I get the following error screenshot:after entering my details though, i consistently get this error:and the...
viewing old call receipts
Hi I am a current customer and I need to verify something by proving I called a certain store but I am unable to see past two months on my phone app. Where can I see a longer version?
Resolved! how to add a new phone number into existing account ? how to creat a new account in public portal ?
I want to buy a phone for my child.1. should I set the owner of new phone as my child , or set me as the owner ? I think both are ok. 2. but how to add a new phone number into my existing public account ?3. If I want creat a new account for my c...
Resolved! Why is help so hard to get on here?
When you send a ticket asking for help...why do I get so many ppl telling you they'll help then asking g you to verify ur acct then asking the issue you're having n when u reply....they disappear..... this keeps repeating n repeating.. one guy is ...
Resolved! SIM
I bought a SIM card from public. I suppose there is no phone number associate it . Am I right ?how can I set my existing phone number from other carrier to this new public card ?
How
I got this phone from a social worker after a house fire. The IMEI does not work to port, I can't register an account online. I have made this account and still cant submit a ticket with simon. I need my account number.
New sim card
if i get new sim card will that change my number?
Chang plan
Paid $41.25 for 4Gb at 4G spèed on July 25/2022, but my plan still shows I'm on my old plan today. Please help.
8gb 4G plan for $45
I paid for this on July 20/22, but my plan still shows I’m on my old plan and says I’ve used all my data which is simply not accurate. Can someone help clarify this please?
How to Change the Self-Serve email address.
I've been using the self-serve email address that the local seller gave me when i bought the SIM card 3 years ago. Now in order to verify that it's me who's trying to log in, I have to have the 6 digit code they sent to that email. But I don't know t...
Resolved! Accessibility outside Northern America
I have a problem accessing the signals outside the North America. Due to muti factor authentication I couldn’t access my mails and many other accounts associated with my mobile number.Could you please suggest me a suitable solution for this problem.
Cannot access my online account !!!!!
I cannot access my online account. The password and userid are valid as it allowed me to reset the password without issue. What is going on??? Need help right away
