Community

Resolved! Holiday add-on

Which countries does the international minute add on include? 

Resolved! Huawei Mate 20 Pro Compatibility

I have a Huawei Mate 20 Pro and I do not see on on the list where you can check if the phone is compatible or not. Would someone be able to let me know if it is before I buy a SIM card? Thank you!

Resolved! Ordered Sim CARD on the 9th of Dec and still didn't got it

Hi All,  Ordered Sim CARD on the 9th of Dec and still didn't got it, I see no phone # or a customer support option . not sure what to do as it says upto 7 days and already few weeks past.Thanks

Resolved! boxing day sale

hi guysat the end it says: "Plus, get 5GB of free data on any plan $25/mo or more"is it for new customer with new activation  or older customers get free 5GB as well? Merry christmas

Resolved! Harold

When will I start to get my loyalty credit 

Resolved! How does data work?

I just signed up for the $15 plan, new customer here.There is a little bit of data included in this plan. We don't need any more.Question is how is data tracked and billed? Does it automatically apply but then cut off when limit is reached? Or are th...

Resolved! Dual SIM phone

Are any of PM's phones dual SIM? If not, any recommendations that are not too big and not too expensive?!

Resolved! Keep on getting the same spam from Wonkalz over and over again.

Can't PM do something about all these spam messages and texts?  Wonkalz a week ago

Resolved! My Phone Number Showing Up on Peoples Phones that I Have Not Called

Lately I have been receiving phone calls and texts from people saying my number showed up on their phone showing I have called or texted them.  In all of these cases I have not called or texted these people and don't even know who they are.  Their ph...

Resolved! Method of payment

HOW DO I CHANGE METHOD OF PAYMENT TO NEW PRE-REGISTERED CREDIT CARD? 

Resolved! I would like to transfer my koodoo phone number

I have an account with Koodoo which is &&&&&&&&. My Koodoo phone number that I want to transfer is **********. My temporary Public Mobile phone number is **********. which should be replaced by my Koodoo phone number.  Thank-you Edited by ShawnC: Per...

Resolved! How to extend the number of rings of incoming call on Public Mobile? ?

Does anyone know how to do this? 

Resolved! Credit Card Not Being Verified

Hello,I'm trying to sign up for Public Mobile but on the payment page after I complete it and click activate, the next page that comes up says my credit card can't be verified.I think what happened is that I typed one error in my address and now it's...

Resolved! Updating my cc

I locked myself out of my self-serve site and to update my cc.  How do I go about doing this?

Resolved! Expanding time to activate sim card

I bought a new sim but I don't need to use it right now, what is the maximum of time that I have until I activate it ?

Resolved! Monthly debits with no problem till now. I just updated credit card info. Was that the problem ?

Resolved! Can’t access my account

Hi community, I can remember the email and password for my account after change my credit card payment method. Now my phone is suspended, what to do?

Resolved! Usage History: Search back to Jan 2020 ?

Hi all. I see this note on PM website: " The Usage History covers your last 90 days’ (approx. 3 months) worth of usage. " Is there a way to search further back? e.g. to Jan. 2020 ? Thanks.  

Resolved! opposite of #31# for public mobile?

my phone setting to to block my caller id for all calls.what is the #XX# code to unblock this call  basically the opposite of  #31# 604 XXX XXXX ( to block caller id on this call)i want   #XX# 604 XXX XXXX show my caller id for this call only.