Hello @cizumi ,
We are Community members like you, so we cannot see your account. If you had an autopay failure, let the moderators know.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:
Get Help With SIMon the Public Mobile chatbot
OR
2 - Use this link to:
Private Message to Public Mobile Moderators(PM Customer Service Representatives)
Do you have services - calling/texting/data?
If you do not have services, make a top up payment in your SELF SERVE or by calling 611, then hit the RESUME option under the lost/stolen feature. Reboot your phone.
Services now?
