12-21-2020 07:40 PM - edited 01-06-2022 01:37 AM
12-21-2020 08:05 PM
@cizumi , renewals do fail from time to time out of no fault of the customer. If updating the credit card information resolved the problem, great. That may or not be the real source of the issue.
12-21-2020 07:54 PM - edited 12-21-2020 07:54 PM
Hello @cizumi ,
We are Community members like you, so we cannot see your account. If you had an autopay failure, let the moderators know.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:
Get Help With SIMon the Public Mobile chatbot
OR
2 - Use this link to:
Private Message to Public Mobile Moderators(PM Customer Service Representatives)
Do you have services - calling/texting/data?
If you do not have services, make a top up payment in your SELF SERVE or by calling 611, then hit the RESUME option under the lost/stolen feature. Reboot your phone.
Services now?
12-21-2020 07:42 PM
did it work after you updated CC info?