Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It’s been all day that I haven’t been able to use my phone for calls. I’ve missed some really important calls today…. I’ve tried many attempts and also use all different can of payment to renew my contract but it keeps on saying there’s an error? Thi...
SO HAPPY TO HEAR ABOUT 4G availability on this network. I was considering changing providers for faster data, but all the major company's plans are outrageously expensive. Also, the recent Rogers Outage made me SO HAPPY to be a Public Mobile Customer...
It has a login issue tonight. I typed my email address and password prefectly and then go to verification section. I typed the six digits on the website. Everything is correct and it didn't go through. It is supposed to be the overview page after log...
Hey folks,I just upgraded my plan to a new 4G plan and when I did it's showing 0's across the board for my rewards. Anyone else having this issue? I'm also unable to access my rewards page. When I contact customer support (here on the community) and ...
My Phone was stolen abroad, I'm still abroad and my account is on temporary hold. I want to keep my old number, but how can I tell when the 90 day limit is up in order to not go beyond that thereby having to get a new phone number? I want to retain m...
I am currently having old $30 for 30 days plan. I am planning to change it to new plan $25. In my current Plan I still have add ons, promo 2 gb data and promo 1000 international minutes. If i change it new plan, will I lose my add ons and promo offe...
Why am I being directed to Telus Identity when trying to access two of my Self Serve account to make a payment.I have used 4 different web browsers continually all dayPLEASE EXPLAIN Melvs
My mom and I have Public Mobile plans and I pay for both with pre-authorized payments with my MasterCard. Today we received text messages notifying us that our bill is due on Jul. 16 and we have insufficient funds to renew our plan. This is the fir...
Hello: With the new usage history format, how can I see what the receiving (sending) phone no. for outgoing (incoming) calls? It is an useful feature of the previous usage history format. Thanks.
I need to make a payment on my account. I cannot access my account because I do not know the password. I have tried resetting the password but have not gotten an e-mail nor a text.Is it possible for you to use the credit card on file to make the pa...
My bit of search is coming up empty. Is this a job for the support people?My phone is not receiving calls from other Public accounts. It will receive from TextNow. It will receive from Fido. It will receive from Shaw Mobile.I move the sim to another ...
My phone plan is saying I have no more data and only 9 minutes of calls remaining however my phone records are saying I have only used 53.18 MB of my current data for the month of July and I have only made 5min 42 sec worth of phone calls. Is it pos...
I am on a Unlimited Talk to Canada and the US plan and want to change to the $35 Unlimited Canada-wide minutes + 3GB plan but it is disabled. Please help. Thank you,
How I can transfer landline from bell to public mobile
My sister moved to the States and we would like to keep her number for my mom and cancel mom's plan. Problem is that my sister took the SIM card with her to the States, otherwise we will just use that SIM card and her account for my mom. Is it possib...
I have contacts with Iphones whose text messages I receive, however other contacts with different phones I do not receive their text messages. All phones calls however are received. How do I solve this issue ?????
Hi there, we lost and replaced our phone with a new one from your refurbished collection and a new Public SIM. The instructions were great and I entered the new SIM number in and then referred to the directions again. When I returned to the page agai...
I am not sure what to do as I am unable to get into my email ad it was hacked , I need to change my credit card as it expired and I have no service to receive calls right now . Please help!!$
My loyalty and rewards are not appearing on my account although my account is still on Auto-pay. I have manually added a $15 amount today (July 13) one time-payment with a new credit card. The message says the funds are added successfully. My due dat...
Activated my Public account yesterday, and ported in my old phone number from my old provider. Data and phone calls and apps have all worked right away, but I'm unable to send or receive any text messages, and I can't locate anything which tells me i...
Hi Can someone explain to me why suddenly 611 PM is texting me telling me I have no funds when I have a credit card activated for automatic payments ?
I got a new phone, a sony xperia 10 III model XQ-BT52, and after I put my sim card inside it everything worked from my home in Grunthal, Manitoba. Problem is if I leave my house area and go anywhere else I cannot make or receive phone calls but my te...
Hi. I’ve placed an order for a new SIM card and it’s two weeks past due. Website reported my card shipped with Canada Post.Absolute silence since then. No tracking, no regards.
I have been charged twice for the month of Ju
Are there issues with online payments?
I just activated new SIM and my phone number won't activate. I got a text saying there was a problem and someone would call me
Are they getting rid of the unlimited Canada and US talk?
Tried numerous times to login and failed, now it says to many attempts and cannot access account
Last week you offered new clients a 2.5gb per month signing bonus, but offer nothing to your long time clients. I have been with you for years, yet nothing is offered to clients. Virgin mobile is offering 12GB at 4G speed for $52 and I was told b...
I have typed the correct email and password multiple times only for it to tell me it's the incorrect information. Tried changing my password and logging in with the new one and that didn't work either. Now its saying I'm "exceeded amount of login at...
