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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 1859 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30238 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 41907 Views
  • 185 replies
  • 29 Bravos

Resolved! Feedback

I accidentally sent a wrong feedback, instead of choosing very satisfied I chose very unsatisfied. Is it possible to change it. 

Mircia0611 by • Good Citizen / Bon Citoyen
  • 885 Views
  • 6 replies
  • 0 Bravos

Resolved! Self serve

I have been locked out from my account, and I did what Simone told me to do, but nothing worked. And they showed I should contact the admin but I don't know how to do that can someone help me with that.Thank you.

riadc by • Great Neighbour / Super Voisin
  • 652 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit Card Only AutoPay

Anyone know why Autopay is by credit card only? I'd rather pay via my bank or PayPal.

missiongrrl by • Great Neighbour / Super Voisin
  • 2295 Views
  • 23 replies
  • 1 Bravos

Customer Service

I just wanted to give a big bravo out to Fatima from customer support for some fantastic and fast support. I did not have to wait even one minute for a reply to my private message. I couldn't have dialed a toll free number that fast. Thanks again!

Namu by • Great Citizen / Super Citoyen
  • 1085 Views
  • 5 replies
  • 3 Bravos

Resolved! Change email

How do I change my email address for my cell service account? I tried to in my account but it won't let me. Thank you

Namu by • Great Citizen / Super Citoyen
  • 2740 Views
  • 8 replies
  • 0 Bravos

minutes

If i have a unlimited minutes plan how do i run out of minutes?? I went to make a call and was told i couldn't because i had run out of minutes   

Resolved! New expiry date on my credit card

I followed Simon's guide on putting in my new expiry date.  Your system won't accept it.  I called Visa and they said the problem is on your end.  HELP!

My phone does not handle incoming calls properly

When people call me, my phone works normally about 50% of the time, but for the other 50% of time, it does not ring at all but goes to the voicemail directly. When this happens, I don't notice the call until I see the notification for the new voicema...

leijiang by • Good Citizen / Bon Citoyen
  • 1534 Views
  • 18 replies
  • 0 Bravos

Resolved! Recieve text while in France

Hi everyone,I am currently in France for a few month, I have a french number for communication but to access my bank and other websites, I need a code they send on my Canadian number, through text. But my sim does not connect to the french network.Is...

DamsCht by • Great Neighbour / Super Voisin
  • 1231 Views
  • 9 replies
  • 0 Bravos

I can not receive a text from Wells Fargo

Wells Fargo needs to send me a message with a pin code in it so I can verify my account with them. They keep saying they are trying to send me the text but it wont come through. I have been with public mobile for a long time and I am not sure how to ...

Rwayne by • Great Neighbour / Super Voisin
  • 3399 Views
  • 20 replies
  • 0 Bravos

Resolved! Reinstatement

We had not renewed my son's PM account for a few months.  Having trouble logging in.  Can the account still be renewed?  Do we need to re-apply?  Can I use the same sim card?

southernfarm by • Good Citizen / Bon Citoyen
  • 843 Views
  • 5 replies
  • 0 Bravos

Trouble with new activation

My phone will not accept calls or texts  - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?

Carlos7 by • Good Citizen / Bon Citoyen
  • 888 Views
  • 10 replies
  • 0 Bravos
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