Community

Resolved! Cannot use bonus 2GB of data

I received a text a while ago about extra bonus of 2gb and 500 long distance. I've used up all my data included with my plan and wanted to start using the 2GB bonus but I am unable to activate that offer. I did reply to the text message YES2 and got ...

Resolved! support

How to contact Customer service?Did not receive SMS to activate 500 long distance and 2g data.

Resolved! My account was suspended

My account was suspended ,even I changed my password,I still can't login 

Resolved! What is the requirement needed to qualify for bonus2g?????

Resolved! Cannot receive or call

Hi, my wife's can't call out or receive call from her phone.  When she call, there is a message said "Mobile network is not available".  I check her mobile data and it's connected. The SIM card name is "Public Mobile" and the number is 416-xxx-xxxx. ...

Resolved! top up account

hello want to top up account and want to change my email can you please help account is not activate somehow auto pay didnt work this mot

Resolved! XMAS Bonuses please

My phone is in the repair shop awaiting a new motherboard Samsung Galaxy S7 Edge and the new motherboard will not arrive until 2023. I looked on this www to see that a series of txt msgs arrived on Dec 07, but alas am unable to read them or reply wit...

Resolved! Confirmation on bonus data

Got an text msg for 2gb Christmas data and responded and said 2gb would be added to my account till used and also 1gb bonus through rewards portal. I can't see on my account that I have this extra data. Thanks chris

Resolved! I forget the my account email address when i am register. how can I do now?

I forget the my account email address when i am register. how can I do now?

Resolved! Incorrect info in my account online

Hi,After I changed my plan from 3G to 4G, the Plan information showing online in My Account is incorrect.  I'm currently on a $40.00 plan which is 15 GB at 4G Speed but it's showing my current plan is 3G with 1024 MB only =(Could you update my plan s...

Resolved! Email change

How do i change my email adress

Resolved! Accidentally changed phone number

I accidentally changed my phone number and I would like my old one back. Happened about an hour ago. Is there any way to get my old one back? 

Resolved! 2GB of data and 500 long distance minutes - didn't get the SMS yet

Hi, how do I get the promotion of 2GB of data and 500 long distance minutes if I didn't get any SMS yet and it's already Dec 14th?

Resolved! My account was blacked

My account was blacked,I tried a lot of time,I can't login, please help me 

Resolved! Not getting bonus text

I was away from the country and missed the 2GB +. 500 minute bonus text.  How can I claim my bonus?  Thank you

Resolved! New SIM card number on existing account

I have tried on my iphone and now my computer.  The website will not update my new SIM card number.  When I ask to update it clears all the numbers and keeps the original number.  Tried twice and second time said my number was invalid.  Not funny any...

Resolved! Cannot access my account

My pay by month account has been unpaid for ~ 15 days. I can no longer use telephone so I cannot receive verification text which makes it impossible to verify my account to make a payment. How can I 

Resolved! New plan

I have a promotion where I get an extra 2gb for life.  My plan is $35 for 3gb (so 5gb total).  There is a plan that is currently $30 for the same (3gb).  I'm wondering if I change to the $30 plan (which is the same plan, just cheaper), will I lose my...

Resolved! Long-time customer not getting calls.

Hello, I’m a long time customer and I’ve been having an issue with receiving phone calls. Most of my calls are going directly to voicemail. I’ve tried restarting my phone, removing the Sim card and switching back-and-forth from airplane mode. None of...

Resolved! My email account

I lost my email account and I need my account number for this phone number xxxxxxxxxxxxxxxxxxxxxx

Resolved! Seconde US Roaming add-on does not work after first one expired.

On Sunday, Dec 11 I received a text from public mobile reminding me that my US roaming package “expires tomorrow”. It said, “Go to publicmobile.ca/selfserve for more options.” On the next day I purchased the add-on again and was charged for it on my ...

Resolved! Bonus Data not showing up.

Before I got Bonus data(December 2) of 2GB I had a 95% used 2GB roll over bonus back and had recently bought 1 roller GB.  3 days later my plan reset.  Currently the new 2GB does not show up on my plan.  I do however see that 17% of the 1GB of data I...

Resolved! I cannot get service ...it says no more minutes but i am on a plan with auto payment.

I cannot get service. It keeps saying out of minutes but i am on a plan. I went ahead and added $50 to my account but it still says out of minutes. I have only been a member for 2 months. I need help. I am a disabled senior and i need a cell for emer...

Resolved! Need help changing my email address on file

Hi,I really need urgent help with my account. My credit card on file expired but everytime I try to login, it sends me a verification code to my email address. I don't have access to that email address anymore, it was for my old job. I need to be abl...

Resolved! RE: Certified pre-owned phones bought through Public Mobile

Hi,Are certified pre-owned phones brought from Public Mobile unlocked? If I buy the phone, can I use it with another phone provider? Also if you have bought a certified pre-owned phone from Public Mobile have you encountered any issues? If so, what k...

Resolved! Change of Email Address for Cellphone Account

Hello, I am wanting to change my email address on my account. Please provide me with the procedure/steps to to change my email address. 

Resolved! Double Charge on my Credit Card

Just a heads up to everyone to keep a check on what they have been charged by PM. For my first renewal cycle I was charged the same amount twice. I thought one wouldn't be posted but both were. Now I reached out to the customer agent with a support t...

Resolved! Account verification

Hi, I was unable to update my payment method. Therefore, my service has been temporarily suspended. I cannot sign in using my email as a verification method, as the email registered on my public mobile account is no longer active. I can't sign in to ...