Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can not make a payment after my pre authorized doesn’t work.
When people call me they get a message ...."the customer you are calling is unavailable at this moment"
I Changed my plan to the $40 for 15g. On renewal date. It was today and it's still saying $40 5g. Can someone help me change it Thanks
I have my credit card registered with my account, but I have autopay on my mother's debit card. I want to remove my mother's card so I can use my own debit to pay for a better plan. There is only an option to change my credit card info, but nothing t...
so today was my due date to pay, and I decided to change and lower my plan because I dont use as much data as I thought I needed, so i lowered the plan and paid and topped up my account, my bank says the funds were removed and now my phone doesnt wor...
So today I decided to change my plan to a cheaper one now that I am rather working with wifi or home with wifi so didn't need to have alot of Data. when to the $40 a month plan instead of the $50. My account states ACTIVE but i cant make or take a si...
Please help @CS_Agent Trying to complete Activation.System not accepting 2 different Credit cards.Thank You
Changed my plan this morning payment went through it says my account is active but I cannot receive calls or make calls or have any data. Is their a system outage ????
I forgot my account login email and password
My monthly 300 international talk minutes add on that I am paying for just stopped working. When I go to my account it shows the add on and says I have used 0% of my 300 minutes. Help!!!
Why am I getting an extra charge on my card? I am being charged $13 for my plan since I have $2 credit but am receiving $30 and $50 charges as well even thought they aren’t apart of my plan. Last month I received a $50 charge at the beginning of the ...
Hello, I would like some help on how I should proceed to port my number from Chatr to my recently purchased Public plan. Some aspects to consider are, when I activated the sim I haven't waited for the SMS confirmation request from the previous provid...
I have been trying to activate SIM card for new phone and after completing all four steps I continuously get error code 837 after hitting "activate SIM card"I was told yesterday the system was down but same thing today?
I have two phones that i pay for, ky debit card changed and I didn't realize that payment would not go through, made payment for first phone, how do I make payment for the second phone?
I ported two numbers from Koodo. First one went flawless. Second one will not connect to Public Mobile Network. I did reply Yes to the port authorization from Koodo. Help
I helped someone get set up with their first smart phone and am their "support person" as they're not too computer savvy. He said he got a message from PM that his account was suspended but I haven't been able to view that message - he's in another p...
Hello: I left Public Mobile and had my number ported to another carrier. Public is still billing me. I no longer have access to the registered email. My password is not working. When I try to reset my password via text, I don't receive the text t...
I got the text from Public Mobile for the 15Gb plan, and it said to just answer "yes" if I wanted it. I did, and the follow-up text said that my plan will be automatically updated on my upcoming December renewal date... but I can't find anywhere in m...
Good morning everyone, My friend try to register as a new customer. He can find this plan.Just wondering is it the plan is gone.
Hi, I activated my public mobile line yesterday. I am happy with the service so wanted to port in my number from videotron today. When I select videotron, it says 'previous service provider is invalid'. I tried clicking on other service providers ...
Hello, Ive been having issues porting my number over, I've filled out the request form, and no lock. its way pas the 30 mins quoted its been like 10 hours
Hi, I was wondering when 3G is retiring and then what happens if I am on a 3G plan? I thought I read somewhere Telus is starting to retire 3G December 2022 and I believe that is who backs PM service. Since that date is close by I was wondering when...
I activated my sim card yesterday and tried to port my number from Freedom Mobile over. I received the authorization text and replied within minutes. Then I received a text from Public Mobile saying you are having trouble transferring my number becau...
If I set up a new account with public mobile, can I get back a number that I didn’t renew?
HelloDoes the new 15 gigs 4g $40 plan allow us to call forward to another phone number? If so, how do we do this?
dose Public mobile outsource their customer service job?Every time I email my problems of Public mobile , I felt like there is 2-level customer service. Basically, the 1st level CSR has no knowledege on the service, they are talking useless/unhelpfu...
I had no service for 3 days I reset my phone put on airplane mode I try everything and still get no service was only able to use my wifi but data wouldn't work at all. Can I have a credit back for my 3 days with no service please
Hi, I switched to the new 40$ 15gig 4g plan to go into effect on my renewal date and the change didn't take place I'm still on my old plan yet I was charged git for on the new plan!
I received a promotion via text re: Get 15GB of 4G speed data for $40/month on October 31. I replied YES via text on November 2 to be added to my plan on my next renewal date in December. How do I check or verify this? I was a bit skeptical re: text ...
