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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42862 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53192 Views
  • 182 replies
  • 30 Bravos

Resolved! US roaming

Does the talk, text and data bundle include texting and calling to Canada or only within the US?

Kath2 by Great Neighbour / Super Voisin
  • 1057 Views
  • 5 replies
  • 0 Bravos

not receving calls

Im also having issues receiving calls or texts. tried literally everything. i did send in a message in too. Help!

Jazmon by Great Neighbour / Super Voisin
  • 837 Views
  • 5 replies
  • 0 Bravos

Resolved! iPhone 5C not connecting to cellular. searching........

My iphone 5C has been searching for a signal since noon today. Worked fine until then. I decided to turn it off and leave it in the car. 2 hours later came back and it started fine but no cellular signal. Edmonton area.Did a restart, Hard restart, Re...

dalem10 by Great Neighbour / Super Voisin
  • 898 Views
  • 5 replies
  • 0 Bravos

Resolved! pin

how to know or find account pin? 

Kmlhns by Good Citizen / Bon Citoyen
  • 1338 Views
  • 10 replies
  • 0 Bravos

Resolved! not receiving phone calls and text messages

I can send text messages and also make phone calls, but don't receive phone calls and text messages. Rebooted the device, but it did not help.Please help.Thanks a lot

se5 by Good Citizen / Bon Citoyen
  • 1408 Views
  • 10 replies
  • 0 Bravos

Resolved! Double Charged for US Roaming

I tried to get US Roaming Talk and Text and 250 MB data.  Once I went to the process of paying, I got an error message with regard to the website and that I should try to obtain add-ons via my cell phone and not the website.  I looked at my add-ons a...

cmmorriss by Great Neighbour / Super Voisin
  • 635 Views
  • 3 replies
  • 0 Bravos

Voice messages

voice messages are being left, but when I go to retrieve messages, it says not messages.  Started 2-3 weeks ago. 

boyespamela by Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting from Fido

I'll be porting my phone number from Fido. Is there a day in the billing cycle that I should be doing it on, or will my monthly fee be prorated? Do I have to contact Fido to close my account after having ported over, or does the account automatically...

min3 by Great Neighbour / Super Voisin
  • 1356 Views
  • 6 replies
  • 0 Bravos

Resolved! Order

Hi, I received the email, it said Order is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

Sarahwon616 by Great Neighbour / Super Voisin
  • 659 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot receive calls?

Didn't change anything same phone same number just started today no calls incoming straight to voice mail...help anyone else?    

DennisCronk by Good Citizen / Bon Citoyen
  • 1279 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked out

Used the right user name and password locked out says to contact us but that would not work either 

Myphone2022 by Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

Unable to complete long distance calls

My wife is travelling in Vancouver  is also a PM customer (xxx-xxx-xxxx) and cannot receive my calls from New Brunswick (xxx-xxx-xxxx).  Call goes directly to her voice mail. Tried all combinations of calling # sequence.  Her sister who is also  a PM...

billhawco by Great Neighbour / Super Voisin
  • 810 Views
  • 6 replies
  • 0 Bravos

Incoming calls go directly to voice mail

Nothing has been changed. Plan is active.  Incoming calls go to voice mail directly starting today on March 29.  Data works. Outgoing calls work.   Incoming calls worked before today.   Already tried:1. power on and off 2. Reinsert SIM card  3. Check...

heidichai by Great Neighbour / Super Voisin
  • 1442 Views
  • 11 replies
  • 0 Bravos

Resolved! not receiving any incoming calls

Is there an outage in the Fraser Valley?  I have not been able to receive calls all day.  I have tried all the fixes on the internet. So far nothing has worked.

tsandve by Great Neighbour / Super Voisin
  • 846 Views
  • 5 replies
  • 0 Bravos

Resolved! Suddenly No Service

Hi,  Suddenly this evening my phone is showing “No Service”. Is there an outage currently?Located in the Ottawa area. Thanks. Edit: Seems to have returned on its own. 

Levis by Great Neighbour / Super Voisin
  • 467 Views
  • 1 replies
  • 0 Bravos

Resolved! It seems that my calls are not going through

Banck in December I put the service on hold for 90 days. The service was reactivated on March 18,  with a new plan.my calls don’t go thought as there is no ring tone.   

Rockinroc by Great Neighbour / Super Voisin
  • 978 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to access my account

Hi i am unable to access my account and have forgotten  the answer to my security  question 

Grids1 by Great Neighbour / Super Voisin
  • 563 Views
  • 2 replies
  • 0 Bravos

Resolved! Self Serve

how do you change your self serve email that you no longer have access to ????

Resolved! Over charge

I have been over charged 2 times. Trans date: Feb24  Post date: Feb25 $15.75Trans date: Feb24 Post date: Feb25  $15.75 

meimeisiu by Great Neighbour / Super Voisin
  • 700 Views
  • 5 replies
  • 0 Bravos

Resolved! Not Receiving Calls

My plan just renewed last night or today and now I can't receive any incoming calls.  I need my phone to be working

acds by Great Neighbour / Super Voisin
  • 1177 Views
  • 9 replies
  • 0 Bravos

Resolved! No phone or text working

I have not been able to receive phone calls or texts all day. Anyone else having trouble?

crd by Great Neighbour / Super Voisin
  • 1166 Views
  • 8 replies
  • 0 Bravos

Resolved! How come so much bravo???

Just browsing around community I found this. Top bravo person got average 45 per day????? How is that possible? Super smart? Even 20 bravo a day too much... 

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BorisDoris by Great Citizen / Super Citoyen
  • 1201 Views
  • 5 replies
  • 0 Bravos

sim cards

are we able to bulk order sim cards somehow for those of us who are helping customers change over to Public? 

cmcdonald7 by Good Citizen / Bon Citoyen
  • 664 Views
  • 5 replies
  • 0 Bravos

SIM card activation

I activated my new SIM card but cannot make or receive phone calls.

AJG1 by Great Neighbour / Super Voisin
  • 702 Views
  • 5 replies
  • 0 Bravos

Connection

Since last year and very often this year I’m having issues with my service. Right in the middle of a long distance call, I am  disconnected. Then when I call back it says the number is not in service or call busy. Also a few times this year I wasn’t ...

afghanhoundy by Great Neighbour / Super Voisin
  • 575 Views
  • 4 replies
  • 0 Bravos

Resolved! replacing credit card

I just replaced my credit card on my Account page because the old one was lost and cancelled.  I still have no service.  What do I have to do?  And does Public Mobile have any live employees that one can contact?

jd2022 by Great Neighbour / Super Voisin
  • 732 Views
  • 6 replies
  • 0 Bravos

Resolved! No calling in our out

New account 3 hours ago and can't make calls in our out.  I can receive texts and my old Roger's sim card has been de-activated.  Tried restarting, taking sim card out and replacing, turning off wifi.

JHarty by Great Neighbour / Super Voisin
  • 889 Views
  • 7 replies
  • 0 Bravos

text/message

I could not receive security code text message sent by TD bank

timxia by Great Neighbour / Super Voisin
  • 552 Views
  • 5 replies
  • 0 Bravos
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