Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I setup email forward to SMS [email protected], it was working fine before. However, I got this error recently: Your message couldn't be delivered to [email protected]. Their inbox is full, or it's getting too much mail right now...
Hi, my automatic withdrawal did not come outex for this month. My fault entirely.....I entered a new visa debit card and entered one number wrong. Now I have no phone.....can't even text. I fixed the card number for next withdrawal but also need ...
when I sent a text message after a few minutes I am told it was not delivered, and for more options select yes, which I do and then select SMS and the message is delivered. How do I get text messages to be delivered instantly?
I am going to Florida for March break, and was going to purchase the US roaming add on. But PM has an announcement on their site saying that US roaming won't necessarily work. I'm not really that tech savvy, so I'm wondering if I am in fact interpret...
Having issues receiving from 1 contact in group chat but can receive from them individually. I have done all troubleshooting I can think of. Contact not blocked cause can receive individually, restarted phone, force stopped app, downloaded new app, d...
I canceled my daughter's account with you guys on December 29th. My payment came on the January 6th for my cell phone, my husband's payment came out January 27th for his cell phone. My daughter's would have come out January the 08th, 2 days after min...
I put US add on on my phone yesterday. I paid and saw the payment was received but I may have done it before the prior add on was finished. I was charged $30 and was $20. How do I get it to work???
My credit was used fraudulently and had to get a new one. Now I don’t have service due to non-payment. Would like to provide my new card number and get reinstated. How do I proceed?
I loved PM but moved to a place where i needed wifi calling so had to switch to Koodo. I just noticed I'm still being charged for my PM account. I'm pretty sure my account is closed because I can't login to it anymore. How can i get this sorted out?
Good morning and HAppy new year. i have lost my SIM card and purchased a new one but I would like to keep the same number. When I try to change the SIM card as indicated, I am not able. Please help thank you
Hello, I was buying to buy sim online and my payment got deducted twice but there is no confirmation on sim shipment. How do I get back my deducted money ? Or sim ?
I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!
Hello!My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left. Could anybody explain how this is possible?Thanks!
I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator
I just changed my plan and moved from LTE 3g to 4g but in my phone settings it only has the option to change to either LTE (recommended) or 3g. Online my phone shows it is a 4g phone as well. Am I doing something wrong. I have a moto g fast. I went t...
There are other carriers offering seemingly much better deals, especially during the holiday seasons. Many left and many stayed, what are your reasons for staying? MineWorry free – it is prepaid, you can’t use what you did not pay.Add-on plan, speci...
I have 2 accounts- one for each of my kids. I changed plans on one of my accounts and it automatically changed the plan on both accounts. Who do I get a hold of to correct this? what do i do?
Decided to go with a new provider and changed my number at this time. I need to deactivate my old number on PM immediately as I can even access my bank account because it keeps recognizing my old PM number. I can not wait 90 days.
