How do I know if my activation and port was successful?

[MaeDay]

I signed up for PM today, and followed the prompts to register my PM SIM card, and port my number from Telus to PM. I received a text message from Telus asking me to approve the request to transfer the phone number, which I did. Then I received an email from Telus about "sad to see you go" and what to expect on my bill, ending with a "hope you consider coming back to Telus in the future" sign off. 

So, is my port complete? How do I know when it's safe to go ahead and insert my new PM SIM card? 

it's been almost 3 hours since I authorized the transfer. 

[Anonymous]

@MaeDay 

when you should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES. that is complete processing Transfer from Telus to public mobile.

and sometime fail or not going through then you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

if you facing any issue can you try troubleshoot

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service...

[darlicious]

@MaeDay 

Thats a weird welcome text glitch that has been happening lately along with the first payment showing up as KOODO REAPPROV on some customers credit card statements. If this also happens to you it is a legitimate charge for your pm services. It just a glitch needing fixing....future payments should show up as PUBLIC MOBILE. Welcome to pm!

[MaeDay]

You guys are awesome. I popped my PM SIM card in and it worked! The only weird thing was that I got a welcome notification from Koodo. But this morning my phone says Public Mobile. 

I love this community feature, so cool!

Thanks for responding so quickly. Excited to be the newest PM convert. 

[darlicious]

@MaeDay 

Your port likely completed a few minutes after replying YES to the PAT (porting authorization text). The email from telus confirms the closing of your telus account which confirms that your port completed. I recieved the same email from telus when I ported from them.Your pm sim card should have all its services working on it. Welcome to public mobile!

[computergeek541]

---

@MaeDay wrote:

I signed up for PM today, and followed the prompts to register my PM SIM card, and port my number from Telus to PM. I received a text message from Telus asking me to approve the request to transfer the phone number, which I did. Then I received an email from Telus about "sad to see you go" and what to expect on my bill, ending with a "hope you consider coming back to Telus in the future" sign off. 

So, is my port complete? How do I know when it's safe to go ahead and insert my new PM SIM card? 

it's been almost 3 hours since I authorized the transfer. 

---

There's no amount of time that you had to wait.  The only condition was that you had to be using the Telus SIM card still to approve the transfer which you've already done.  You could have actually inserted your Public Mobile SIM into an extra working cell phone if you have one before you even activated.  Even if you had inserted the Public Mobile SIM card before porting was complete, the worst that would have happened would have been that incoming calls and text messages would have still been going to your Telus Mobility service meaning that you wouldn't have received those calls and messages.   As Telus already sent you an e-mail message saying that everyting is done, I suspect that your Telus Mobility service no longer works.  If porting wasn't yet complete, testing things out by following the previous advice to call yourself would result in the call going instead to the voicemail of your Telus Mobility service.

[darkomega]

You will also receive a text on your device to let you know the port was completed successfully.

[BKNS27]

@MaeDay 

Remember to power off your phone before switching the Telus to PM SIM then wait a few minutes then power the phone back on.

Your phone should show Public on your phone Home Screen.

[softech · Accepted solution]

@MaeDay Reboot your phone first.  Then try to call your cell from another phone or landline.  If you got the incoming call on your PM, then your activation and porting is now completed.

You can also confirm if porting is completed by logging into your Telus account, either you cannot login or it will say account cancelled.  That is another proof that porting completed

[Jb456]

Yes put the PM sim in your phone and turn it on. You should be good to go. Just test out calling someone, text and browsing internet. Any issues post here.

If you used a referral code for a $10 signup bonus that will be credited to your account within 72 hours of activation. Welcome to Public Mobile!

[JK8]

Put your sim in your phone and reboot to see if it works.