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My number is not ported but I got a text that it was successful

Vishnu19
Great Neighbour / Super Voisin

My number is not ported into public mobile but i recieved text that it was successful 

3 REPLIES 3

Neil11
Model Citizen / Citoyen Modèle

You will need to contact customer service agent to fix your issue.  Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Vishnu19 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Chalupa_Batman
Mayor / Maire

Hey @Vishnu19 

A couple of things. Did you reboot your phone? Go into your Network settings and reset the network settings and reboot the phone. Last, if that doesn't work, try your SIM card in a different phone. Sometimes SIM cards need to be reprovisioned. And if that doesn't work, we can send you a number to call tomorrow to get help.

Need Help? Let's chat.