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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27121 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39143 Views
  • 185 replies
  • 29 Bravos

Resolved! Account Blocked, and does not let me reset my password

Hi, I have been blocked out of my account and after one hour when i tried resetting my password using my email id. It says you have been locked out. I dont understand how to go about it.  And the Chat bot is of no help

Nishants by • Great Neighbour / Super Voisin
  • 842 Views
  • 2 replies
  • 1 Bravos

Resolved! Email login

When I first created my account I made my .com a  .co     I need to change it to be actually what it is as a.com

Resolved! About the e-sim card

Hello,I'm a user of the Public mobile, and I'm wondering whether the public mobile supports the e-sim card (aka virtual SIM card)?  Because I just changed my phone and I hope to use an e-sim card.... Thanks for your help.

AnsonW by • Great Neighbour / Super Voisin
  • 2461 Views
  • 10 replies
  • 0 Bravos

Resolved! Referrals

I am fairly new to this community. I referred a friend and I know the friend received the $10 off, but I was told she didn't fill in the code for my $1 off per month. Is there any chance this can still be applied to my account?

brew by • Good Citizen / Bon Citoyen
  • 1432 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay isn't working

I set up automatic payment but I still have to pay $2 more every month，how to solve this?

donablance by • Great Neighbour / Super Voisin
  • 1142 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim card is not arriving

I ordered a sim card from the official website (232833) on Dec 12 and it still not arrived and I can't get any update. I saw so many people with the same issue. If I ordered from Amazon, it would have arrived a long time ago. I ordered online because...

szgntpsz by • Good Citizen / Bon Citoyen
  • 2206 Views
  • 15 replies
  • 3 Bravos

Resolved! $15 Plan, Canada vs US/CDA Add-on minutes usage order

I have a $15 plan that I activated less than a month ago.  I downloaded the holiday gift of 400 US/Cda long distance as soon as it went live in early December.  I just purchased the $5 500min Cda minutes add-on.  I'm about to run out of plan minutes ...

Alison20 by • Good Citizen / Bon Citoyen
  • 1419 Views
  • 9 replies
  • 0 Bravos

Unable to Process payment

say payment unable to be processed, weird reattempted same issue, added a 2nd card and same thing says plan expired could this be the case if the PLANN NO LONGER exists?? on a 100min 250 megs plan per month for my daughter

michellehsa by • Good Citizen / Bon Citoyen
  • 973 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment processed but no change

My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts. when I try to reactivate my account it just says enough funds available but ...

Melleinfinity by • Great Neighbour / Super Voisin
  • 770 Views
  • 4 replies
  • 0 Bravos

Resolved! Using up your credit balance

Hi all,Because of the way vouchers work, I'm in a constant $4 credit. I am on a $40 plan.  Any advice on how I finally use/offset the credit?

rossputin by • Model Citizen / Citoyen Modèle
  • 1124 Views
  • 11 replies
  • 1 Bravos

Resolved! Phones and services

With PC Mobile I's it possible to get a $0 down contract which payments for the phone and services wouldn't be paid until the first month passed ??,

BrandonL by • Great Neighbour / Super Voisin
  • 765 Views
  • 2 replies
  • 0 Bravos

Resolved! Amber alert

I have an iPhone 8plus. There was an amber alert the other day and I did not receive it. After googling I scrolled down to “setting” “notifications” and to the bottom and I do not have the turn government notifications on/off tab. Online it suggested...

LoreckAvery by • Model Citizen / Citoyen Modèle
  • 1864 Views
  • 12 replies
  • 0 Bravos

New and unlocked Sky Platinum 4b, SIM not working

Hi,I can't get my Sky Platinum 4b run with my public mobile sim card.I tried all the usual things, restarting the phone, changing network settings from automatic to manual and back, enabling and disabling flight mode... but it does not recognize the ...

helge by • Good Citizen / Bon Citoyen
  • 3067 Views
  • 21 replies
  • 0 Bravos

Resolved! Can't reset password or log in

Tried to reset the password, says I'm locked out and to contact support, yet there's no phone number or live chat...great service. Tried to lower my plan and was unable to sign in or get my account fixed and but still got charged again for the plan I...

kaylal by • Good Citizen / Bon Citoyen
  • 1396 Views
  • 12 replies
  • 0 Bravos

Resolved! Viewing available plans

Hello,I have been trying to view available plans for a very long long time. When I click on plans I get revolving cartoon characters and nothing else. This is reminding me of all my horrific Apple experiences

RDamm by • Good Citizen / Bon Citoyen
  • 1491 Views
  • 10 replies
  • 1 Bravos

Resolved! Number seems to be ported but still active on old provider

I set up my Public Mobile account yesterday and ported my number from Bell. Everything seems to have worked - the sim card is working, I can make calls on Public Mobile and the phone number listed on my account details is the one that I have ported. ...

Kat902 by • Great Neighbour / Super Voisin
  • 6013 Views
  • 9 replies
  • 1 Bravos
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