Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have been doing some Storming my Brain to figure out the Right Formula to this PM Points System

Resolved! Paying for my son's Public Mobile account without password

I'm trying to find my son not sure if he has his phone but know its not paid up; want to know if I can pay for his phone wanting the RCMP will ping it. We're looking for him, he's missing.

People with Public Mobile can't call my landline

Question's simple, we have a landline in a household with 2 public mobile users and one koodo user. neither person with public mobile can call our landline, says it's "out of service" but the koodo user can call it no problem. The public mobile users...

Proposals to reform the treatment of posts/replies/threads from administrative actions in the forum

There's a few kind of phones I am looking for, But, not easy to find

Moto Edge X30Moto Edge S30Moto G200 5GMoto Edge 20 FusionMoto Edge (2021)Moto Edge 20 Pro Also, how good is this phone TCL 20 Pro 5G?

Resolved! My email is locked

I have to change my credit card on my account and i can’t change my password because my email was locked. It is possible to unlocked my email?

Resolved! I did not get bonus sim card

I did not get my bonus sim card with my order as mentioned in the email.My email is xxxxxxxxx Edited. No personal information for security reasons. Lieux.

Resolved! addressee for sending request to moderator team

I need to request an invoice and I used to use Moderator_Team as the addressee for my request. But it doesn't work anymore. What should I be using for an addressee.

Questions on New Rewards

How does the new rewards benefit users compared to existing ?Do users have to register for this new rewards with the same email id as registered with PM phone# ?If a user has multiple PM phone#'s, can they link multiple PM phones#'s for the new rewar...

Resolved! Voicemail usage

I have never used my phone. It's a backup only, have a landline that I still use. However, cellphone usage shows my number calling voicemail twice a day since I joined. Have never called voicemail. Have never made any outgoing call yet. Have never se...

Resolved! Portability

Hi,I have an issue.I am doing the portability to Voip.ms since I have moved to another country and not going to be able to use Public Mobile as it does not work where I am right now.I need to inform that an agent from Voip.ms will be in touch with Pu...

Resolved! $10 rebate for joining Public Mobile

I was given a signing bonus code from the person that referred me to Public Mobile. I included it when I first registered / created an account. It was a credit / bonus of $10. How do I get it applied to my account?

I'm trying to pay the amount but can't

Hello, I've tried several times to pay my account but is not working so I was wondering what happened (account information removed)

My Rewards

I'm trying to wrap my head around this new My Rewards adventure. First, a concern. Then a question.My concern: I'm reading between the lines here because it doesn't seem to be explicitly said by PM. I take it that if you click on the "JOIN PUBLIC POI...

Delay in Notification feed

Since yesterday, I noticed there is a delay in the Notification feed to see the latest action that is happening on the thread/post such as bravo's received, or someone replying to your post mentioning you and etc. Often when you see the most recent ...

Resolved! New rewards

It looks like the new reward program hopefully not affect usthanks

Old Public Rewards program switched without my permission

Just switched from Telus to Public Mobile

Tried to select Public mobile as new network provider and will not let my phone register.

trying to activate a SIM card and get error code 821 on payment with visa

My account has been suspended I need it activated as soon as possible

No Cell Service

Just this morning my phone is not connecting to the tower. I have tried a few times to put on airplane mode and off again to see if it would connect. But nothing. Are there any known outages (we live an hour south east of Edmonton)

Long distance Minutes

Resolved! International Long Distance Minutes

Is Ecuador incl

Resolved! automatically send texts to destination number 244444

My usage history shows that I sent 2 texts to destination number 244444. I did not send these messages myself. I just want to know who is the receiver 244444? What are the texts about? Is there any fraud?

Resolved! Additional sim

Hi I would like to use a sim card for GPS tracker. Do u have any economic packages to add a sim with minimum data package per month

Resolved! Sim card invalid

New sim card won't accept.

Resolved! Joining….

I started the process now but I’m not sure why it hasn’t transferred service yet I typed yes to the text but I still have service on my old sim an don’t know whyan they sent a number if I can’t verify through text but their only available at 8am now ...

Resolved! Phone bill payment

Is public mobile phone bill payment every month consider as recurring payment in Tangerine?

(message to CS_Agent) Retrieve PUK Code

Puk Code

Hey there, I recently broke the screen of my S7. I can use the phone through the pc but the sim card seems to be locked saying puk code needed. could you help me?

Community

Forum Posts