Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Waiting on sim swap

Been waiting a considerably long time. Mod replied and asked an anti fraud question which I answered but never had a response to. My phone is my livelihood, and please help me expedite the process.

Resolved! Account locked.

Like the tittle say, I was trying to reset my password then my account got locked. It seem to be the place to ask for this, so. Issue: can't reset my password, account is locked. Best regards.

Resolved! Plan

Hello, I have activated a plan and I am currently using it, and I also activated Autopay, and the payment due date is April 18. I see Plan Expired in my account status today. Why did it appear?

Resolved! Phone capatibility

HelloI'm wondering if the following phone is compatible. thanksRebeccaSamsung Galaxy A01 Core 4G LTE

'Call Failed' and Who Controls the Public Mobile SIM

Intermittent Emergeny calls only - "Not Registered on Network"

I'm again getting very intermittently "Emergeny calls only" and when I try to dial it comes up as "Not Registered on Network".This actually changes fron showing "Public Mobile" (ie connected) to "Emergency Calls only" from one minute to the next with...

500 minute add-on

Resolved! 500 minute add-on

I have a 100-minute Canada-wide long distance plan and 250 MB data plan with a 5 GB bonus plan. I know that at the end of the month, if I have 350 MB I eat into my 5 GB bonus. At the beginning of the next month I go back to the 250 MB of the followi...

Resolved! Changed plan

So I changed my plan, added money and then something happened after I changed my plan and now it won’t work. Wants to recharge me money after I changed it. Very frustrating! Please help

Resolved! Lost SIM Card at Home

Hi, unfortunately after taking my SIM Card out of my phone to clean the slot, I lost the SIM Card in the process, I know it's in my house somewhere but I think it's long gone by now.Does anyone know what I should do next?Thanks

Resolved! Locked Sim

Wondering if anyone can help. My son was playing with the settings on his iphone and now has a Locked SIM message. He can text but can no longer make calls.Thanks for your support.

Overpaid service

Helloi did not initiate $25 plan I’ve paid yesterday. I had to repay for same plan today allowing my contacts to reach and reply. I’m looking for a refund or credit.Please advise ASAP. SincerelyKaren

Resolved! Purchasing US minutes

Hi, Just getting started with Public Mobile and wondering about purchasing 1000 US minutes in my add-ons. I've purchased the add on (cost $15) and it is now indicating that I have $15 balance in my account, but I don't see the US minute add on in my ...

About Bill

I would like to know if it okay to have service charge bills be paid at once for i and my two children. Let me know. Thanks

All calls go to voicemail

New activation,all income calls go to voicemail

New phone

I have a new phone (to replace an Apple phone) just unlocked from freedom mobile and I have put my public Mobile Sim in. I can make phone calls but only some people get my text messages, and picture texts do not download and say generic network failu...

Resolved! Renewal

My renewal date is the 9th of May i want it today on April 17. How can do it?

Resolved! Not receiving Texts on a new A10s

Hi All,It appears that I am having difficulty in receiving text msgs on my new phone - new user with Public Mobile. I have read various posts on this through the many threads I can send a text, receive and make calls but no texts I have rebo...

Need help accessing self serve

Resolved! Need help accessing self serve

I'm looking for assistance to access my self serve account. I wasn't informed of the self serve tool for Public Mobile when I first signed up so I never registered my self serve. Can someone help me with registering my self serve account so I can m...

Resolved! Discount

After one year you will get $1 discount. But it's not showing on my bill.tks

3G vs 4G vs 5G

Now that 5G has been deployed and the 4G service being unloaded when will PM be changing the data service to 4GLTE? Being one generation behind is acceptable for the lower costs of PM vs Telus but 2 generations - is that not starting to push the bo...

Resolved! Ending "Contract"

Unfortunately despite being so pleased with Public Mobile I now no longer need the service. Do I just cancel the auto pay and my contract will end? Or do I have to go through a process to authorise the account ending along with myself no longer havin...

Resolved! Phone

If I buy a phone with ur app can I use my account to pay