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I authorize payment via auto pay, to change my Plan on due date. Old plan was renewed instead.

Oluwafisayomi
Great Neighbour / Super Voisin
 
3 REPLIES 3

dust2dust
Mayor / Maire

In addition to what Outdoorsman said, you can also click the little spinner refresh icons lower down. That also often updates the information.

Outdoorsman
Mayor / Maire

@Oluwafisayomi hi see if your credit card was charged for the new plan if it was  you are most likely seeing a cached version of your account clear your cache and cookies or use a different browser in secret or incognito mode , reboot and sign back in ,see if it clears up 

Yummy
Mayor / Maire

Kind of confusing statement.

To change plan yu have 2 options: Now and On renewal date.

Autopay has nothing to do with it.

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