Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, After successful port in to Koodo I can't login to Public mobile to cancel auto pay!!!! Please advice asap...........Thanks Don...
I didn't use all the data, but it says I used it all. I have 5G data. When I checked from history, I only used 1,665.824MB.What's wrong? and What can I do to solve this problem?I need to use my data for my work right now.Plz answer me ASAP.
Hello, I was just charged $42.56 on my Visa Debit but no charges were due and no time was added to my account! How do I dispute this charge?? Could this be fraud or could this be a mistake? Either way, it needs to be fixed! Please, would someone con...
This probably needs an iPhone guru since my cell experience is limited and strictly Android. Yesterday, i switched a family member from Freedom to Public Mobile. Set up everything, porting included, in advance using an old Nexus 5 then drove across S...
anyone notice the update today in the Porting announcement?? https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414 direct copy from the thread:-------------------- Edited on March 9th, 202...
Going through the self serve setup. Petro-Canada Mobility not listed on drop-down:Transfer a Number - Mobile PhoneOld service provider* What to do?
I wish to record my heart-felt thanks to the remarkable response and assistance rendered by Alex in guiding me every step and help to re-gain access to my wife's account which has been disabled. Alex has acted both promptly and diligently and demonst...
I just topped up my account and still my account is still suspended please help
I lost my phone and bought a new sim at a local store. Can a mod please help me activate this new sim? I am locked out of my banking apps. Instructions online say to go to your account, when you go to your account it tells you to ask the chatbot. The...
I have a voucher number that's been never used I don't understand why its not been working.. 219xxxxxxxxEdit: number edited by NDesai
I tried resetting the networks settings, set the APN and the data still is not working. I have an LG G7 One.
Okay, so I think Public Mobile is trying to increase security and help prevent fraudulent SIM swapping - great!But do they have to take away the visibility of the last 4 digits of the SIM card on our Self Serve account?I know these digits by heart an...
1. I am trying to make local calls but unable to do so. Voice message says I do not have long distance add-on. What is happening. I have not used up my allotted 100 minutes. 2. How do I change my voice mail password?
I purchased a SIM Card yesterday but it was not activated properly. When I enter it, is says it is not valid. SIM Card # is xxxxxxxxxxxxxx. My old plan cancels at 12:00 a.m. March 10/2020 with phone number xxxxxxxxxxxxxxxxxxx. edited by compute...
Is the S20+ 5G Canada Model comparable with public mobile?
Am i able to change my new number to a previous prepaid number?
Switched from Freedom mobile to Public but Freedom mobile is still active. I call make out going call but I can't receive incoming call using public phone. How can I disconnected previous provider and can receive incoming call with my new public pho...
Hello, This is my second month with PM. I noticed that my $2 discount has not been applied for the next payment. I have my auto payment set up. Just wondering when will the discount apply? thank you!
Koodo backtracked its province wide plans. Wonder if PM will do the same. https://mobilesyrup.com/2021/03/09/koodo-reverts-canada-wide-calling-provincial-calling-change/
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please send me access to my public mobile number
Sorry in advance this may seem confusing or I'm overthinking it. If they notify you by the 8th of each month then how does that affect people. If everyone's billing date is different how do they know if you contributed to the community the same ammon...
I went to two stores which list in this web site. They told me many stores don't sell SIM card for public mobile long time ago. I could only bought the SIM card from a private mobile store.It cost me $15 +tax. Why don't public mobile update the list ...
Hi there, I have been charged twice when my balance dues every month. How can I resolve this problem?
I just transfer to Public Mobile. I can make phone calls out and text messages but can't receive phone calls
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