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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM Card

How do you setup a second SIM card in the same account?

Resolved! Changed number

I just discovered my phone number changed and that wasn’t my wish, so how do I get my old number back? Thanks

Resolved! Can not see $10 referral bonus in my account

Hi. I am a new customer and got my account activated just now. I had inserted a referral code but I do not see the $10 credit on my account. I would appreciate it if you could help me with this issue. Thank you so much.

Plan Reactivation Issues Again

Hello, Not the first time this has happened. 1. I let me plan expire for the month as I was away.2. Now that I need it back I thought it would be a simple step of topping up to reactivate.3. Clicked 'Reactivate Current Plan', was brought to 'Make a P...

SIM

I bought a SIM. The email said that the SIM was delivered to me already, but I have nerve received. Also, I have problem to sign in my account. Can't even change the password. I need help

Resolved! Ported number from Rogers unable to receive incoming calls

I signed up with Public Mobile on Jan. 11/22. During activation I selected the option to port my phone number from Rogers. After activation I was immediately able to make outgoing calls, receive email and can communicate by text messages. However, ...

Re: Certified Pre-Owned Phones: F.A.Q

I'm very irritated. I just received my 2nd refurbed iphone 8 plus because the first one the microphone would cut out. This one is worse people can barely hear me and they say my voice volume is at a level of 1 in a scale to 10. I have to yell for peo...

Resolved! Forgot my login info

I go grit my login info I would like to change my plan I need help.thanks

Resolved! Can't log onto my account

I haven't been able to log onto my account. When I tried to reset my password, the security question was wrong too. My parents made this account for me a long time ago so they don't remember the password and the security question either anymore. Also...

Cannot add a new credit card

I can't seem to find any way to contact public mobile directly and cannot submit a help ticket because the SMS verification isn't working. I'm trying to add a new credit card because my old one has expired, and it keeps getting declined. I've tried t...

Resolved! Not registered on network [new SIM]

I have activated my plan few days ago, but still cannot make calls/use data.

Resolved! Data not working correctly

Hello i have 2 gb of data and I have used 1 gb of data and cannot access any internet. Can you please look into this when possible? Thanks!

lost password

good afternoon, i lost my password to login to my accont. now whatever i do i cant access my account. all i can do is put a card while using the *611. the only problem is that im looking for a new provider and they would need my account number in ord...

Resolved! Locked out from resetting password

Hi. I am locked out of resetting my password and cannot access my account

Resolved! Rewards

Bonjour, Rewards are usually add in my account so my required payment is lower.I paid my renewal without rewards rebate being applied (15 $, so I paid 75 $ + tx) instead of 60 $ usually. So next period I should see 15 $ (twice) deducted from the nece...

public wont accept my debit visa

Help need to pay my bill but public mobile wont accept my visa debit

Resolved! Activation failed

I attempted to activate my new Public Mobile sim card through the "Getting Started" process on the website, but after I submitted all my information, the processing got stuck on step 3 and wouldn't complete. I cannot log in to Public Mobile using th...

Resolved! Left public mobile, could not stop autopay before I changed numbers and my account is locked.

I left public without canceling autopay. Now I can't login because my account has been deleted.

Cannot connect to Public Mobile network

Dear Public Mobile: I recently activated my new public mobile account; payment has been verified, and the account is in good standing. I inserted the SIM into an iPhone X, and i cannot get any service. The phone displays "Public Mobile"; I have manu...

Resolved! Community inbox - Sent - read or unread

HI All, it is another question for Community inbox. In the old community, it is easy to see if a message I sent to another person is read or not, it will be Bold if not read, I think. Is this feature gone? It seems like for the message I sent, ...

Not ported, unable to receive calls from SOME phones

Hi Everyone, I got a new number from Public Mobile and activated it two days ago. I can make calls and, sometimes, receive them. However, when I try from my wife's Roger's phone I get "This number has not been assigned". How do I fix this problem? Ho...

Resolved! Charge Question

I live in Ontario and was wondering if I will be charged extra if I call someone who lives in Ontario but was traveling in the US when I called them. Thanks.

Payment

I can’t make a payment right now - it’s not accepting any cards ??? Please help

SIM NOT WORKING

Spent 80$ n a sim just for the data to work and no number on it

Resolved! Overpaid and/or overcharged

I have been over charged though Pre authorized payment. I’ve paid over $200 in less than a month and I’m very frustrated that I’m not getting help with this. I don’t know how “someone” keeps taking money ($50) from my account every two weeks when I...

Resolved! my friend who referred me and I did not receive our referral credits

Hello, when I set up my account I did add my friends referral code which was XXXXX however neither of received notifications or credits. My friend has communicated with Walter a support agent who said I must follow up. please let me now if you requ...

Resolved! Locked out of account

this is so frustrating my email needs two factor authentication to log in ( they need to send me a text). My Public Mobile account password needs to be reset, but to do that they need to send a reset email to an email account I cant access. I am tryi...

Why no more Top Contributor Announcement

Lounge worthy

Resolved! Account Balance does not show payment

Hi, I've recently received an email from Public Mobile saying my payment of 15$ for my plan was received, however my account balance shows 0$ available with 15$ payment due before Feb 9. I've paid the 15$ however and received an email confirming it. ...

I need help

I have trouble with my payment because I can not registered my credit card

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