Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For emergencies, I have a legacy plan with 50 mins of talk and 50 text messages for my child. I was recently checking the usage and saw that when I called my child and it went to voicemail for 3 seconds, it showed a talk time of 30 seconds on public ...
I live in the Binbrook area and so often I have ‘no service’ on my iPhone. So as a result I can’t use my cell phone to call out from my home. What can be done about this? I’m supposed to be able to call to/from anywhere in Canada.
I have set up automatic payment enabled. The problem is I had a faulty charge on my credit card and had to cancel my credit card. The bank is sending me a new credit card in the mail. Again the problem is my payment is due Aug 12th and my new card ...
How can I get into my account if my email doesn't work any more
Hi.I recently bought an extra gig of data to use for this month, i also have 2gigs of promotional data included. I used up the data included with my plan but my phone seems to refuse to use the add-on data i've purchased i also get the notificatio...
Hi,my mom had a phone number for 40 years and now that she passed away, I’d like to get that phone number. I call her provider Vidéotron and they say that I need to contact public mobile so they can ask videotron for that phone number.Anyone knows h...
I was notified last week that I had used up 75% of my data, then added to it and now I got the same notification! What is happening?
So today I went to Walmart canada to get a top up voucher for public mobile and the had a problem processing the voucher they told me it is that the public mobile is not approved the transaction and it is not the machine at Walmart canada was that ha...
I would like to port my number from Fido to Puplic Mobile What should I do?
I've been getting this all day with my phone after trying to send a text reply. I've restarted my phone 3 separate times just to get it to work again. Calls also don't go out during this error. Reset network didn't work. Only restarting the phone tem...
Both my phone and wives phone are not working in USA for calls, have tried T-Mobile and AT&T flipping to Airplane mode and off, roaming on an off, i even repurchased plans since I'm on a work trip and have to return to Canada now since cannot be with...
I have been trying to make a payment for 3 days online. It keeps saying technical difficulties when I try to pay online. When I try to pay over the phone, it says its unable to process the transaction. I have tried my Visa debit as well as my cred...
I am getting many calls asking for a person named Douglas. Is it possible to add my name on to the Caller ID number. So that if someone dials my number, my name will be displayed.
I had signed up for a promotion $25 data plan 2GB+2GB planHowever, I was surprised to be constantly getting a notification of the data plan limit reached.Upon checking my account it shows a 1GB plan
i'm not sure if it's my phone, the messaging app or the network, but i've noticed for a few months now that my text conversations with my girlfriend are out of order, my replies to her show up as if i sent them first, not a big deal just annoying, wo...
Hello, I joined Public Mobile in October 2021 and also provided the referral code of my friend. After not receiving the stated CAD 10 credit, I rechecked whether the code is updated or not and it was. I thought maybe it's a time thing, as in I need t...
I have 5 accounts for my family, I lost my credit card and I now have to change the payment info for 5 card. Google is not remembering the email addresses and passwords, further, one phone is for my mom who does not live with me and is not technicall...
I upgraded to a 4g plan and notice the data usage has quadrupled, if not more using 4 g compared to 3g for the same time I am online. Is this normal? Note: I am not downloading movies or any game play, just some news vids and online searches etc
Can I activate a new sim with the same number? Does that deactivate the old sim?
Hi. I have the following addons on my account:1) 400 mins - $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2) 500 mins - $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US3) 500 mins - 500 one-time Int'l LD bonusWhich...
Hi, I have two accounts and cannot sign in to either of them anymore. I tried resetting my passwords and the system said new passwords accepted, but it will still not let me sign in.
I don't register my email for account
This constantly happens on my.mobile device when I try tog into the Community or my account. It is very frustrating. It doesn't happen when I log in on the PC with the SAME password I had used unsuccessfully on the phone. It is not my network connect...
I'm still waiting on the My Account to start filtering properly but while checking it I noticed a new glitch in the system. I have used minutes in plan cycle but for some reason the usage in my account shows zero... I'm now at the point that I don't ...
Having a major time finding how to register new credit card
I am lock out since I can’t access email or get phone call or text on my public number. Can’t get link to reset…..
Hello, Sorry for the long post, but wanted to detail out the steps. I'm trying to add some Add-Ons (US roaming items) and have some questions. In the past, I understand it was a 2-step process where you need to add funds first, and then buy the add-...
