Community

Resolved! Account Renewal Failure

Both of our IPhone will not connect to the public mobile network. We have used them for years without problem.we have attempted all the suggested steps in the community and have had a trouble ticket in since yesterday, with no response. Both our acco...

Resolved! trouble calling out

Has anyone else experienced issues calling out or receiving calls.  I can't call from inside house except certain araes even though a good signal strength..I'm on 4G..figured I'd give last chance before I switch to another provider with whom my phone...

Resolved! Data usage notification is wrong!

Hello,Yesterday I received a text saying I had used 100% of my data.  However when I go onto my account and check data usage it says I have only used 240 mb out of 1000 mb during the cycle, with still 5 days to go before the end of my cycle.  (I also...

Resolved! Can't call and receive calls.

Just activated my new sim but can't call and receive calls but I can receive messages..Going straight to my voicemail. What should I do..please help.

Resolved! Upgraded my plan, data now not working.

This is my third attempt at trying to fix this issue. About a week ago I decided to upgrade my plan since I'm back to school and will be using it more often. Since the switchover date I haven't been able to use my data, I cant send texts unless I use...

Resolved! SIM not working

Hi when I inserted sim into mobile, it says no sim. I have done reset network setting , but still says no sim.

Resolved! account number

Hello...how do you get your correct account number? I was trying to switch to another provider and the account number I gave them from my profile page is apparently incorrect. Also I recieved numerous email from public mobile asking to transfer over ...

Resolved! Credit card Payment

I have been using my credit card for one year now. I was away from the country for a month and had issue with credit card. After i came back, I spoke to the bank and its sorted out, but still when I try to add the credit card its throwing error sayin...

Resolved! No data and noone can call me?

Just upgraded my plan to the largest one as I felt the need for more data. However now my data does not work? And noone can call me, but I can call out? Help

Resolved! Payment

Hello I want to change to 4g but I don't want to be double charged.  I just made a payment  for thus month so do I need to wait another month before the change will  happen

Resolved! Payments

How do I make payments for my account 

Resolved! Data being used real fast

 I got a text from public mobile 4 days after I upgrade my plan telling me I already used 65% of my data. I just got a text less than 2 min ago telling I now used 95%. Which is right, the text or my profile showing usage? If its the text then I'd lik...

Resolved! Add-ons

My US roaming data is not showing the useage.

Resolved! ACTIVATION OF NEW SIM CARD

hi there I losot my phone and now I need to activate my new Sim card the issue now is I can't access either email on my profile or receive SMS to receive the verification code. what should I do?

Resolved! Transfer to fido

Hello,I transferred to fido few days ago and I didn't know that I should reply within 90mins so I can't login to pm. How can I remove my payment? My payment will be automatically paid......  please help me.

Resolved! Email

How to change my account email

Resolved! Made a top up in error and need it reversed?

Resolved! Account

How do I get accounting questions answered. How to private message public

Resolved! Customer Support

I had a ticket, working on a solution. Then another agent comes along on the weekend, gives me one day notice that they have closed my ticket! This ticket has been in the works for a long time, and the delivery was made which would have given them wh...

Resolved! Data

Does anyone know why on my account it doesn’t show how much data I have used? I have 20gb of data but still says 0.00 used 

Resolved! 3G connectivity to buy more data?

Hi, it’s been my experience that the odd time I need to buy a top-up of 200MB or a gig, I am able to do so over 3G despite having reached my cap, where the only website I can access is publicmobile.ca and its affiliate sites, to complete a top up pur...

Resolved! SIM card lost

I lost the SIM card. Can I buy a new SIM card and recover my old number

Resolved! Do I have to opt-in for Public Points when I change plans?

My account is nearly 2 years old and I have Loyalty Rewards. Do I have to opt-in for Public Points when changing plans? Thank you  edited by computergeek541:  miscategorized/unrelated to "community" website issues

Resolved! Data Stopped Working

Since last night the cellular data on my iPhone 8 has stopped working. I was on a $40 5gb plan and switched to a 1gb 25$ plan, which was successfully paid for last night. So far I have tried updating my phone to 15.7, changing my apn and even complet...