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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68005 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71805 Views
  • 180 replies
  • 32 Bravos

Data stopped working in California US on 2022-07-06

Purchased add-on for US travel (talk + data).  Data was working from 2022-07-03 to 2022-07-06 then it stopped.  Verified that there is still unused data in the plan.  Purchased extra 200MB add-on.  Talk and text works.  Thanks! 

tom77 by • Great Neighbour / Super Voisin
  • 751 Views
  • 3 replies
  • 0 Bravos

Resolved! Unlimited talk

I have paid for the unlimited canada wide talk but when i try to call a number in ottawa it say i have run out of minutes

Account locked out

I tried Logging  in to many times I guess and now locked out. Help??

nadster1981 by • Great Neighbour / Super Voisin
  • 679 Views
  • 2 replies
  • 0 Bravos

Close Public Mobile Account

I can't close my account because I can't log into my account - it's permanently locked out.  Email is REMOVED PERSONAL INFO (ShawnC13)Emery Baldwin

emerybaldwin by • Great Neighbour / Super Voisin
  • 673 Views
  • 2 replies
  • 0 Bravos

Resolved! Why my bonus with autpay didn't show up?

I thought if I signed up with autopay, I would get double of my basic 250mb per month.  But it's not showing up and this really made my trip to national park a bit more troublesome because I ran out of data and there was not much wifi available.Can s...

mypubmob by • Great Neighbour / Super Voisin
  • 898 Views
  • 3 replies
  • 1 Bravos

Resolved! CAN MY SIM FUNCTION IN NIGERIA SOMEHOW?

Hello, so I recently had to make a trip to Nigeria for about 2 months and I have been trying to get my sim to work to no avail. So the major bone of contention is that I can only access my TD Canada bank account with an OTP sent to my number but unfo...

Grandeur by • Great Neighbour / Super Voisin
  • 2362 Views
  • 9 replies
  • 2 Bravos

Resolved! paid for wrong add on

I was trying to top up my usa add on. I added 25.00, didn't know how to only add 15.00, but that is all ok.I clicked on the U.K. add on instead of the USA add On.  I wanted to have long distance time calling long distance into the usa from canada Cou...

sandie62 by • Great Neighbour / Super Voisin
  • 1090 Views
  • 4 replies
  • 1 Bravos

Resolved! Data on phone

Recently I paid $35 and  added 2 Gb of data as the 2Gb on my plan was low.  I was told that possibly it would show up on my phone after the 2Gb on my plan was entirely used up.  It now shows 2.09 Gb used and keeps informing me that my data has run ou...

CAK1 by • Good Citizen / Bon Citoyen
  • 1162 Views
  • 4 replies
  • 1 Bravos

Resolved! Cannot make a payment

I'm trying to make a payment with a new credit card and it keeps refusing ....thx

tomcat by • Great Neighbour / Super Voisin
  • 1033 Views
  • 4 replies
  • 0 Bravos

Resolved! usa roaming - data question

I already have this plan for usa roaming. Can I use the 10gb of data in the usa without buying another add on? Will it work straight away or do i need to do something to activate it in the usa? $50 for unlimited Canada-wide/U.S. minutes + 10GB dataDe...

dunccurtis by • Good Citizen / Bon Citoyen
  • 1484 Views
  • 6 replies
  • 2 Bravos

Resolved! changed number but it’s not working

I changed my number and then I called the new number using my moms phone and somebody answered it.﫤 and now I can’t make outgoing calls or receive calls at all. what is going oonnnnn

elao by • Great Neighbour / Super Voisin
  • 2488 Views
  • 12 replies
  • 0 Bravos

unable to call

i am unable to make outgoing calls and its saying I have finished all available minutes. its  an unlimited canada wide calling plan and I hardly used 100 minutes out of it. how to solve this issue

salilnirula by • Great Neighbour / Super Voisin
  • 1446 Views
  • 7 replies
  • 0 Bravos

Resolved! I activated the wrong account

I wanted the 15 dollar 100 minute 250 plan. It was not listed when I registered my new sim card and I had only the 25 dollar plan available. Online, it shows the 15 dollar plan

garnetM by • Great Neighbour / Super Voisin
  • 1061 Views
  • 5 replies
  • 0 Bravos

Resolved! Data being consumed though its turned off

I got this phone for my daughter and from the second I set it up two days ago I ensured that the data is turned off and she understands how to ensure it is off as well,we have not left the house yet with the phone so it is only using Wi-Fi, when I lo...

btbills by • Good Citizen / Bon Citoyen
  • 5564 Views
  • 26 replies
  • 2 Bravos

Resolved! Europe

If I take phone to Europe would I get text message originated in Europe on my phone.

bella23 by • Good Citizen / Bon Citoyen
  • 1054 Views
  • 4 replies
  • 0 Bravos

Resolved! Triple Punch SIM not yet shipped

Hi there, My name is Cole and I'm still waiting on my SIM card, it's been a few weeks. Can I get an update on the shipment status if possible? Thanks,Cole

colechal2 by • Great Neighbour / Super Voisin
  • 807 Views
  • 4 replies
  • 0 Bravos

Resolved! Service basically not working

Calls are going straight to voicemail or failing. Others are unable to call me. Calls, if they go through, seem to take upwards of 20 secs to connect. My mom, dad and I switched to Public Mobile at the same time and now all three of us are currently ...

mihirmalavia by • Good Citizen / Bon Citoyen
  • 3845 Views
  • 25 replies
  • 0 Bravos

Resolved! Phone Number Port In and Port Out

Hello, I need assistance to Port in a TELUS Number to Public Mobile and Port Out my Public Mobile # to TELUS,  so basically swapping a number.  How can I do that ?I do not want to loose any of the 2 numbers as well as I don't want to loose my Public ...

Angad0028 by • Good Citizen / Bon Citoyen
  • 3325 Views
  • 13 replies
  • 0 Bravos

Resolved! Can not update credit card for auto pay

My credit card expired.   I have tried various credit cards, deleted my old card and STILL can not register my new card.  What can I do?? 

wongbett by • Great Neighbour / Super Voisin
  • 1000 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit card payments.

So I need to update the Expiry Date on my credit card for autopayments.  Apparently no one in the IT department is smart enough to actually make a website to allow that to be done without removing the card.  And apparently even removing the card isn'...

roses by • Good Citizen / Bon Citoyen
  • 2001 Views
  • 9 replies
  • 0 Bravos

Resolved! Missing Rewards

I signed up using someone's referral code, while there was a refer a friend promotion, and neither of us have received any rewards/credits. I tried submitting a ticket through SIMon but the link in the chat keeps giving me a 404 error. What can I do ...

Brad-DK by • Great Neighbour / Super Voisin
  • 1223 Views
  • 4 replies
  • 0 Bravos
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