Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed address recently so I change my profile address to new one, I also has changed address with my credit card company. Nonetheless, when I click to update credit card in my public mobile account, it won't let me. I am using the same credit c...
Hi. I lost my phone a few days ago. I am wondering if it's possible to get my old number back on a new sim. Thanks
Anyone else receive this since the forum updates? (On mobile) They were working yesterday but very slow. 40+ minute delay on mobile compared to PC for some notifications. Now nothing at all lol.
My most recent payment was successful yesterday. Today my service stopped working. Incoming calls go straight to voicemeail, outgoing calls give me a message to call *611 for help. I am now locked out of my account, despite using the correct passwo...
I purchased a roaming package and when I used the data, I purchased more data. At this point only calls work but the data is not. I have configured all the APN settings referenced by the support bot and help articles and still nothing. Any idea what ...
I referred a friend to activate a account with public Mobil on Dec 25,2021. but I never received a text message to confirm this referral. I checked my account and no refer a friend reward added. I am 100% sure that I used my referral code correctly. ...
Hello, I recently ported in another phone number into my current plan/account and it seems that my number has been put out of service (I was expecting it too), I would like to know how i could "revive" temporarely it and then port it outwards to anot...
Hi, I checked on here and it didn't have this model on the list. I'm in the market for a new phone and it seems like it's reasonably priced.
Account is locked, deactivated, didn't update the account. It will not let me reset my password either.
I am trying to login to my account, however I know my email, but it's mot accepting my email. I need my account number. Please help me with signing. Thank you
I don't know why when others call my phone it will turn to Voicemail but which is not mine. So I cannot know if there is anyone call me. Besides, I also cannot send text and receive text. what's wrong with that!!!
I am unable to access my voicemail, if i hold down the 1 keypad it just says the number you have dialed cannot be reached please try again later. I didnt port numbers or anything. Its really annoying
Lost access to my Public Mobile account and forgot which e-Mail I used for it. How do I change the e-Mail/password associated with my account so I can add data to it? Thanks,Stephanie
I referred a friend who started using PUBLIC SIM card from 30Dec2021. I can see my $1 referral in my account. However, there was a deal that if you refer a friend and the friend activates SIM by 31Dec2021, you get $5 off from your monthly bill for th...
I haven’t used any of my minutes yet it’s showing I’ve use nearly the whole amount????
I have enabled the calls to UK paying $15 but it doesn't allow me to make the call. I dialed the number correctly. It should be dialed as 011 44 (0) 22 xxxx xxxx according to public mobile. Still, they do not allow me to connect. This is a very impor...
Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?
I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...
So a couple months ago I took the huge step and replaced my very aged Samsung S5. I ended up with a moto g play (32gb) 2021 edition. (Less than $200) For the most part I’m over 85% happy with it. (Yes yes, it’s already complaining about space requir...
Hello Hopefully I did this correctly. I did the mistake of cancelling my account before transferring the number. I did check and no one has taken the number.is there a way anyway to get my number back?we had that number for 30+ years.
Tried to submit a ticket. Nothing major, just a question regarding new feature(s). And it was a total failure!Asked by system to verify myself; two option - by account credentials or by PIN. Nothing worked.By credentials got this PIN option returned ...
Hi i am not able to get calls from 1 particular # of my family member, i checked the blocked calls list, it's not in it I was getting calls till Dec 16th, 2021 but since then I stopped receiving it, it goes to the VM and does not ring at all.please i...
my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant lo...
Hi I am travelling to the U S for a period of three months and I wonder if I can buy add-ons one shot ( talk + data+ text)! or do I have to renew it every ten days which really seems rather not practical and also quite expensive. Reza Kousha
Hello i referred new members in December but I did not get the referral code. Can someone help me
Playing around I clicked Mute on one of posts and got this: What this Mute does? Can I un-Mute it if needed? I can still read all messages in a 'muted' tread and Unsubscribe is available.
got my phone a couple of months ago, it said 85% battery health. a little disappointing but anyways now I am getting this random shutdowns that says it is because the battery isn't able to deliver full juice or something with a warning that my phone ...
Hi all, I'm retiring soon and need to change the email address on file from my work email to my personal email. I tried to create a service ticket to get this done since I can't find an option to do it myself in My Account. The problem is I can't ve...
I’m getting an error when trying to access my voicemail from my phone.. it will not connect
Hello All - I am trying to submit a ticket to reverse my payment (as I made a wrong add on purchase) but I am not able to submit the ticket. Its asking to authenticate either using my account credentials or by providing additional info about account ...
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