Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello...I have a new Hotwav Cyber 9 Pro phone...data and text work....but can't call out...rebooted phone...factory reset phone...reinserted sim card...nothing works....any ideas????...thx...Bob
Just wondering if anyone has noticed a marked reduction or change to their service area?I've had great service at my house (Eastern Ontario) but as of 10 days ago I have no access to phone service in my house at all - A huge concern as it means I don...
I went to pay my bill as my service was suspended today. Everytime I try to pay it says my account has enough balance? But my service is not restored, no payments have come out of my account. How can I pay my bill and restore my service? Thank you
Hello,How I can reset my password I forgot my password and security question
i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/re...
Just wondering why $50 was taken out of my account this morning and put on my balance. I already topped up my account, i don’t need money being withdrawn from my bank when it is not necessary. I would like that money put back into my bank account . T...
Hi! I am registering a SIM but when it ass for SIM number and I add the number it gives me a message of not correct number even though I am entering the correct number after 30000. anyone can help? thank you!
I just activated my sim but am unable to make and recieve ,what should I do ?
Can not make calls or receive calls.
I purchased a Data Add on for 1 GB on June 15, I was charged $17 yet I have never been able to use it, whenever I connect the mobile data I must sign on the Public Mobile network and all I get is a "Internal Server Error"... I feel ripped off. How do...
I ordered a SIM card for my husband's new phone. It's been almost 2 weeks and I haven't received it yet. How long does it usually take to come in?Should I get a new phone number before my SIM card comes in?
1. I have autopayment setup 2. I just added 100$ into the account3. Phone is still showing no service. What is going on please? It says on my account that the next payment is on July 13 so I know everything is setup perfectly. This is my Moms phone I...
Does PM have eSIMs?
Hi, due to a credit card change, my autopay did not go through so it seems that my plan has been suspended. I have just added the new credit card info. Am I supposed to do anything else?
am I totally missing something here. Why is p/m telling me to pick a new plan as my 60 USA roaming plan will stop working by the end of the month. Seems to me it should be a flawless transition.
The last week I have spent a total of $30 of Add-ons, of which the data don’t seem to be working. Quite frustrating and I’m not sure why this is happening. I paid for this…US Roaming - 500 MB Data (10-day), and it says it’s active, but I can’t use it...
Family member passed away and has auto pay. How do I cancel it, not knowing his 4 digit pin?
Hi, I am travelling to the states this weekend for a visit but when looking into add-ons, I noticed the announcement about the 3G shutdowns, and some vague messaging about how this might affect service. I am wondering what that will actually mean in ...
My payment was due May 13. My account says it wasn't paid. But my bank transactions show it was removed. What is the issue? My friend had the same trouble a few months back. How can I resolve this issue if there are no customer service reps to look i...
My dads phone says he needs a new credit card. We try and try to put one in but nothing works. Tried to do his Community. But. It. Won’t. Work. Says wrong password. Cannot get new passwor either. Urrrrrrrrrg.
I recently changed my phone and my husband's phone to public. I cannot call him - it goes directly to voicemail. other people are saying they cannot call us as it goes directly to voicemail also. Texting and data seem to be fine. I contacted my old p...
Is an ancient motorolla razor compatible with the network? The check phone compatibility tool doesnt work. Also is there a way to buy pay as you go minutes for a sim card?
Hi, Today one Lady called and told me that she had received a call from my number mentioning the name Daniel and calling from amazon. He was trying to spam that lady by mentioning that she has won the lottery.Request to you plz check this issue asap.
I pay for 2 accounts (for me and my daughter). I can not remember my daughter account ID and password so I can change her plan.
Hi,I would like to know what's included in the talk+text+data US Roaming plan? Are there any limits on talk minutes or number of texts? Thanks, Derrick.
Hello all (again) I’m sure having my fill of problems. For the last 2.5 to 3 years I have had this 60.00 USA plan , I would manually switch to AT&T and carry on. Started last week it will not pick up AT&T if my life depended on it. I can put it on t...
I am porting out my number ,I want you to manually port out and release my number
Account suspended - needs Credit card update - unable to sign in !Need to talk to someone !
