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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27119 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39142 Views
  • 185 replies
  • 29 Bravos

Not receiving incoming calls

I recently bought a public mob sim from toronto and now moved to thunder bay, the problem with my android phone samsung A10 is that outgoing calls are good and working while incoming calls are not received also data not working kindly help me out

Nadeemakhan by Great Neighbour / Super Voisin
  • 1095 Views
  • 8 replies
  • 0 Bravos

Resolved! Bought the wrong plan

I bought the wrong plan I tried to change the plan but it wanted the entire 50 dollars.  How do I just pay the difference

Daphni by Great Neighbour / Super Voisin
  • 828 Views
  • 3 replies
  • 0 Bravos

Refferal

Do you want to be my refferal for PUBLIC MOBILE?

Contri_Butor by Good Citizen / Bon Citoyen
  • 670 Views
  • 3 replies
  • 1 Bravos

was charged for data overages

Asking for my daughter ... she has been on plan for a couple of months ... she thought her data was supposed to shut off when used up ... her payments show extra data charges ... she never tried to add extra data for those months , what is the next s...

briang by Great Neighbour / Super Voisin
  • 1205 Views
  • 10 replies
  • 1 Bravos

Resolved! plan still suspended

today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10and my plan is still suspended and i dont know how to contact customer ...

sarbrinder by Great Neighbour / Super Voisin
  • 819 Views
  • 4 replies
  • 0 Bravos

Resolved! Change new number to current number with old provider

I just activated my sons sim card and it wouldn’t allow me to keep his current cell number. So In order to move through the process I just picked a number. Is there a way to get his original number and yes I still have his account with other provider...

Dlori123 by Great Neighbour / Super Voisin
  • 1123 Views
  • 7 replies
  • 0 Bravos

Resolved! news

Where can I get the latest news from public?

Finesse by Good Citizen / Bon Citoyen
  • 792 Views
  • 4 replies
  • 0 Bravos

Resolved! new card

Will there be any rewards for buying new card registration now?

Finesse by Good Citizen / Bon Citoyen
  • 585 Views
  • 4 replies
  • 0 Bravos

Resolved! iNTERNATIONAL CALLING

How can i make an international call using my current plan ($30 for 30 days) i've pluchased 300 intl mins for $15 but still getting a recording that voice in not included in my plan

vencott by Good Citizen / Bon Citoyen
  • 1429 Views
  • 18 replies
  • 0 Bravos

Resolved! Holiday Rewards International Calling

Regarding the International calling, my plan only has 100mins of Canada wide calling. With the free holiday add on, does the add on include Canada or is it international but just other Countries? Sorry if this sounds dumb.

Asher2 by Model Citizen / Citoyen Modèle
  • 803 Views
  • 3 replies
  • 2 Bravos

Resolved! Payment problems.

I got the plan is like $35 per month.Also I already setting the Autopay Reward before ,so should be $33 per month.But don’t know why my bank account it’s showing up I paid like $36.96(The public mobile show like only pay for $35),and the situation it...

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SihhanWang by Great Neighbour / Super Voisin
  • 788 Views
  • 2 replies
  • 1 Bravos

Resolved! Why I can't receive message and receive a call after activation?

I switched from virgin mobile and activated the sim card this afternoon,  and keep my old number.  Now after three or four hours, my phone still can't receive any call and message.   I have searched here for the problem, such as turning-on-off the pu...

Hejun by Great Neighbour / Super Voisin
  • 751 Views
  • 2 replies
  • 0 Bravos

Problem with activation keep saying invalid SIM

I have a problem with SIM activation, I filled in form using different browsers and modes (e. g. incognito mode), but it keeps saying that the it is invalid sim (even if I double and triple checked the number in the card and through the phone itself)...

lydmila by Good Citizen / Bon Citoyen
  • 1525 Views
  • 15 replies
  • 0 Bravos

Resolved! incoming calls

Hi there, hubby just set up with public mobile but now he can not recieve my calls.Im with public mobile too. He also can not send text messages to other providers.I had no troubles what so ever. Any tips for us ??? Thanks Madeleine

Madeleine80 by Great Neighbour / Super Voisin
  • 717 Views
  • 1 replies
  • 0 Bravos

Cannot use internet

Hi everyone, I just paid my bills yesterday, I supposed to have 1 gig of data.It says its exhausted, but when I check the usage..I didn't.A purchased 200mb addon i can see it added on my account, still...no internet. My phone is nokia 4.2 Please help...

Tibor by Great Neighbour / Super Voisin
  • 686 Views
  • 4 replies
  • 1 Bravos

6UC2 - number not activated

I have activated my account and Telus cut off service.  I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing? 

lhewson by Great Neighbour / Super Voisin
  • 2789 Views
  • 5 replies
  • 1 Bravos

Weak signal strength

Noticed this about 2 weeks ago and it seems to persist to this day. I seem to be averaging about -110 to -120 dBm which is very weak signal. I've 'missed calls' where I dont even get a buzz but I see a notification that I have voice mail already. Tho...

spacecabbage by Good Citizen / Bon Citoyen
  • 6339 Views
  • 28 replies
  • 1 Bravos

How to send text message to Chinese Mobile?

Hi all, can anyone help out how to send text message from PM phone to Chinese mobile number? I have tried but not delivered+86 (Chinese number)01186 (Chinese number) Thanks

ufholdpig by Great Neighbour / Super Voisin
  • 1240 Views
  • 5 replies
  • 0 Bravos
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