forgot my email

[baskaralingam26]

please help update payment method 

[DDM69]

Write your information down for a reference or make a note on your phone

[dust2dust]

Then that should reactivate your account and you would regain the services. But that doesn't help getting the email address to update the payment method.

Do you still have the welcome email from here from when you signed up? Or other marketing and promo emails from here? In any of your inboxes? The receiving inbox email address would be the registered email address here.

[baskaralingam26]

thanks. going shell gas

[hairbag1]

Go to Shell Gas or Walmart and buy payment vouchers to cover cost of your plan renewal...dial 611 to add them to your account.

[hTideGnow · Accepted solution]

HI @baskaralingam26   

just get your access back to My Account and then you can update it yourself

First try to use Forgot Password to see if you can get in yourself.  Just enter the possible email addresses

If that does not work, open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Contact agent to help you out.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here