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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12450 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23565 Views
  • 183 replies
  • 25 Bravos

Resolved! Ported my number, now I can't sign into Public Mobile

I signed up for a new phone plan last weekend and ported my number away from Public Mobile. I wanted to confirm my account is closed/cancel auto payments, but I cannot log into my self-serve PB account anymore. It won't even let me reset my password ...

Greener by • Great Neighbour / Super Voisin
  • 551 Views
  • 3 replies
  • 0 Bravos

Resolved! Why I can not find my 2GB of monthly in my account?

I switched from Lucky Mobile to Public Mobile on Oct 24, 2021. I followed the email: Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* Don't forget to activate by: October 25t...

wuming by • Great Neighbour / Super Voisin
  • 627 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim card swap - two phones on PM with seperate PM accounts

I have two cell phones on Public Mobile (two accounts and two cell numbers). I want to swap the sim cards between the two phones. Reason – I have a newer phone, but my older phone has the cell number I use most frequently. I assume this will work – g...

ve7rhf by • Good Citizen / Bon Citoyen
  • 485 Views
  • 5 replies
  • 0 Bravos

Free gift of 500 minutes international call unavailable

Hi Colleague,Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please hon...

Lamjo7 by • Good Citizen / Bon Citoyen
  • 1132 Views
  • 34 replies
  • 0 Bravos

Where do I make a "Billing" suggestion?

So, I've pulled up my account to see if the 2021 Public Mobile Christmas gifts showed up under my account when I texted back "YES". Under my My Data & Add-Ons it shows up. Here's where my billing suggestion comes into play. Is there a way Public Mobi...

KenAdams by • Good Citizen / Bon Citoyen
  • 891 Views
  • 25 replies
  • 5 Bravos

missing items from my plan

When I purchased my $60/month plan it included 8.5GB Data and 2GB of US Data.  My plan is no longer showing that I have the 2GB of US data. 

Running604 by • Good Citizen / Bon Citoyen
  • 652 Views
  • 15 replies
  • 0 Bravos

Resolved! Trouble connecting to network after returning from US

Hi, I’m trying to solve a network connection issue and have trouble creating a ticket so thought I’d ask here. I was recently in the US, had a PM data add-on that worked for the first half of my trip only, when that stalled I got a second (non-PM) SI...

pickwood by • Great Neighbour / Super Voisin
  • 556 Views
  • 4 replies
  • 0 Bravos

Data and Hot Spots

This post will display lack of awareness. Background - we have been burned in the past, before PM, as we stumbled around in "data". So...turned off by "data" , we have turned off "data" on our cells for many years. We have relied on wifi to get to in...

lefty4666 by • Good Citizen / Bon Citoyen
  • 1012 Views
  • 6 replies
  • 0 Bravos

Resolved! Text messaging in US

I am in US. Can I receive text messages from either Canada or US?  I just need to see the incoming messages,  

Krist8 by • Good Citizen / Bon Citoyen
  • 707 Views
  • 14 replies
  • 0 Bravos

US Add Ons

Just returned from a 14 day trip into the US. I had sought out advice here on how to use US add ons. Set up the talk and text addon a few days before starting trip and looking at the usage info, that seemed to work flawlessly. Just before my 10 days ...

lefty4666 by • Good Citizen / Bon Citoyen
  • 242 Views
  • 2 replies
  • 1 Bravos

Resolved! maximum reward reached

just curious, I am only using $15 plan, now I have $1 loyaty,$2 auto pay, $12 referral, thanks to that I pay nothing now. question is, if I continue refer people, especially the bonus $5 now, do I create credit for future use just in case I need to u...

yackinlyn by • Model Citizen / Citoyen Modèle
  • 773 Views
  • 14 replies
  • 3 Bravos

International calls not going thru to uk? Why?

I received 500 bonus international minutes from Public Mobile, but when i dial the uk, England tel#, it does not go through. Why is this? Do i have to dial some code to get outside line etc? I am dialling the uk code 011, 44 then local tel#. Please h...

Guspublic1 by • Great Citizen / Super Citoyen
  • 840 Views
  • 4 replies
  • 0 Bravos

Resolved! How can we update email id associated?

I have multiple PM numbers and each associated to unique email id. How can we update or switch email id in account info ?

VK by • Great Citizen / Super Citoyen
  • 427 Views
  • 5 replies
  • 0 Bravos

International calls

I live in NB Canada yet when I make local calls, they are showing up as international calls.Is this normal?Also I am having an issue with my husbands calls from his work number. They are going directly to voicemail. Any solution ?

RuthBishop by • Great Neighbour / Super Voisin
  • 363 Views
  • 5 replies
  • 0 Bravos

Cannot Access Public Mobile Account

Hello,Please help, I cannot access my PM account even though it is the CORRECT gmail address and password. I have even made an attempt towards the "Forgot my password" option and it rejected my gmail address over there as well. I can confirm it is th...

Denise7712 by • New in Town / Nouveau en Ville
  • 579 Views
  • 3 replies
  • 0 Bravos

Resolved! reset login password

Hi There, I need to reset my account password, but i tried couple times and it failed.Can you please help to reset?emailphone number: 

aaronsun333 by • Great Neighbour / Super Voisin
  • 318 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot get into my account

My security question doesnt work and I cannot log into my account to add date. I need help resetting my password.

Resolved! Refer a friend $5 reward promotion

I referred a friend Dec 3rd and was given the regular $1 reward instead of the $5 for the promotion that's on for the month.  Will this automatically change for my next payment? It is just showing as $1 right now. . .

perphy by • Good Citizen / Bon Citoyen
  • 1286 Views
  • 16 replies
  • 1 Bravos

Resolved! Voucher Pin Fail

My voucher pin is not working. I've tried it thru my account various times as well as thru call but it still isn't working. Does anyone know what to do?

vitaholani by • Great Neighbour / Super Voisin
  • 1038 Views
  • 19 replies
  • 0 Bravos
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