Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I purchase a US roaming package on Saturday May 20th, will it end on Saturday June 3rd or Sunday June 4th?
I can't receive or send txt msgs with attached photos
I can’t access my account page it says it is down for maintenance
Hello,I paid my monthly payment just today for my pre-paid plan. How can I get refund if I don't want to be a customer of Public Mobile any more?
Why am I now using too much data? I have not changed my usage.
Tried to port my number but missed my text from shaw. Now I don't have old sim. Is there any way to still port my number?
I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?Thanks!
Hello! I got an offer via text to upgrade my plan a few months and it still did not upgrade to 15g of data. I am wondering if someone from Public Mobile support can help me??
Just ported my number and could not receive calls and texts either.
it shows me that my number is not a valid canadian number and do not allow me to port
Hi,I'd like to add another plan to muy account with a different phone number. How can I do that? I can't find the options for that in my account.
How do I update my payment card?
Hi, I had a public mobile pay as you go plan. 4 days ago, my plan was deactivated because of inactivity. I had been trying to re-activate it for the last 2 weeks, but kept getting an error.As far as I can find online, my only option seems to be to si...
hi unable to get puK
I wanted to call and text in us. I got charged 16.80 for that. But nothing ever worked when I was in the us. Can I plz have a refund and how can I make it work next time?
how long is it since there was a 1800 customer service line ? when I started 5 years ago it was mentioned everything was online thanks again
Currently on the 40 a month 3g plan. Is this plan (https://www.publicmobile.ca/en/on/#:~:text=get%2020GB%20of%20data%20for%20%2445%20%2439/mo.**) a limited term plan or is it a regular plan? It is the $45/00 plan on sale for $39.00 for a limited time...
1) Instructions say use *exact* landline provider information. No can do: a) PM's input box does not allow entering numbers for the street b) PM's input box does not allow entering a town/city that isn't resident in the drop down 2) Instructions s...
Unable to use phone, said not connected to network
Can I purchase a plan with PM today but port my number at the end of the month? My contract expires at the end of the month.
Hii had a 10GB for $ 40.00 Plan, My plan date is on the 10th of each month and the monthly charges was withdrawn on the 11 of May, on the 12th i changed my plan to 15gb for $40.00 and i was charged $40.00 for the change even though the cost for th...
1. how to submit ticket ticket to the customer service, what is the link? 2. How can I cancel the redemption I accidentally pressed wrong, how to cancel and return the points and the redemptions for me?
Hello there, My package not renewing due to a credit card change. I am unable to update the new credit card. Please help me.
How do I talk to a real life agent? I have a payment issue, and I want to address it with someone.
Could someone tell me how to change the email address associated with my account? Thank you!
Hi there, I am trying to get a hold of a business in Ontario by the 1 877 number posted on their website. When I call that number (I'm in BC) an automated voice tells me the number is not in service. I had a friend (in ONT) call that number and she c...
I signed up just over a week ago for the 20GB @ $45 p/m plan.Just noticed on the website that they have a promo ending today, 20GB @ $39 p/m ($6 off pm for 12 months with the 6OFF12MO45 promo code). When I log in and try and add the promo code, it sa...
I am trying to activate a new sim card and getting error message to contact support
So... long story, but anyone know if I can get a different friend code? Like the code I send to people to sign up, can I get a new one??I know an odd thing to say...
I purchased the US roaming for data, calls and text. When I was at US, they were not working. Please review. Thanks
