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Error Code 820: Payment went through but Activation incomplete

@CS_Agent  Yesterday I tried to open a new account with Public Mobile and at the payment stage, I got a message saying that the payment went through but there was an error (Error Code 820). I have not received any email that the payment went through ...

@CS_Agent

Tried to submit a ticket it won't let me. I have a 90-day plan that I want to keep I was considering changing to a cheaper plan so I had set it up now I want to cancel going to that plan and I do not see it in my account can you guys make sure I keep...

@ links to members

I'm having trouble finishing my registration. I can login the I need to resume activation. it ask me to login again and say my email and password doesn't work.  My phone is not esim compactable so I had to order one. I have it now and unable to use m...

Canada US 40gb plan

Hello, just switched to this plan I was just confirming that when I travel to the USA with this plan I still need to buy the roaming add on? Or does this plan not require a us roaming package?  Please let me know 

Login Error

hiI am a student in canada. I cant seem to login to public mobile after the rebranding. everytime i login its asks to change the password and even then i can't see my plan details.when i first changed my password it showed me my mobile no. but it wou...

can't add us roaming $10 for 250 mb plan

The option of 250 mb US roaming data add-on option is not available both online and on the phone. Please fix it as I am heading to the states in a few hours and I need US data. Only the US Roaming - 1 GB Data (15-day) for $20 or 3 GB for $25 plan are...

SIMore Router for your PM SIM for calls and SMS text around the world

I just receive this new product by SIMore for a new router by leaving your SIM at home while travelling anywhere in the world and still receive calls and SMS texts for iPhones and Androids.Item is pricey but calls and texts goes to your registered ac...

eSim activation failed, now I can't login to EverSafe

Hi,I'm new to PM and porting my number from Telus.  I received a text from Telus asking me to confirm that I wanted to transfer my number, which I did.  However, when activating my eSim, it failed at the end and told me to contact tech support. My ph...

iPhone texts in Europe via email

I know no roaming in Europe, but doesn’t iPhone have a setting to send and receive texts via email?  In other words if a person sends you a text it’ll arrive at your email Apple ID?

can't receive code

I lost my SIM card and I've already bought a replacement but I can't log in to my self serve account to transfer my subscription. It sent a code to my phone number but I don't have a SIM to receive my code and it doesn't have an option to send the co...

Logging in

HelloI am unable to log into my account to activate my sim card. I have changed my PW multiple times which only directs me to my profile, from there I click on complete activation and I am directed to the log in page. I type in my email and PW  infor...

Number transfer error

Hey friends. So I switched over yesterday from virgin. I followed all the instructions, replied to the text message within seconds. However something glitched. My esim is active I can make calls send texts all from my number, however when people call...

Add-on for US bought ,how to activate when in the US?

Travelling to the US tomorrow for a week, bought add-on($30) for calls and Data. Just want to know what I need to do when I get to the US.Help needed.should I just go to the mobile networks  ,network  mode (5G/LTE/WCDMA//GSM) after turning on Data Ro...

20 gigs of data gone in 5 days, I don't understand

Hi please help me, about two weeks ago, I started having data issues, which I never had before.I bought the extra 1g of data, 3 times, total cost $45 each time it was gone in one day.So then I changed subscriptions to the 4g plan with 20gigs of data,...

unable to login to new esim account

So I tried to activate the esim on my phone and failed. So I then tried on 2nd phone and fails too.I can try to share whatever you need

Unable to get verification code via text (transferred from Fido to PM yesterday)

Hello, I transferred from Fido to PM yesterday. I am able to access data and phone calls. However, I am trying to access "full" PM account, and sent the verification code via text, but I have not received one (I tried several times since yesterday.) ...

activating new sim card for public mobile

Hello 1 & all So, I just joined - correction "trying to join" - Public mobile today, aannnd I think I'm doing more wrong than right.I selected the wrong plan, selected the wrong sim card - I selected e-sim & my phone is no bueno for e-sims. So I'm 0-...

New esim will not activate

Based on forum posts this is a very common thing.  Too bad I didn't read that and the fact you only get an endless robot reply before they took my credit card and money.  New esim will not activate, I have checked phone is clean, I have reset network...

Iphone died , transfer my PB number (esim) on new iphone

My iphone died this morning (couldn't open it anymore) and I got a new one. How can I transfer my number to my new phone ? Thank you

esim card question

I think I understand what a SIM card is, not sure about ESIM cards.  I will be traveling abroad in Jan 2024, if I get a ESIM card now will it still be valid then?  I'm not sure how long it would be active?

Log-In Help

I just created an account via physical sim which is estimated to arrive September 6th. I cannot log into my account to access my my referral code in order to set up a 2nd line. When I try logging in, I am redirected to "Resume Activation" or "Go to L...

Esim is failing to activate. Should old provider SIM be removed from phone first? @CSagent

@CS_Agent cannot log in

@CS_AgentI cannot log into my account for the last several months.  If you could please help me it would be greatly appreciated as this is extremly stressful not being able to talk to a person about this.  The amount of times I wanted to throw my pho...