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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why doesn't 12MONTHS2GB apply to existing customers?

Seems unfair to offer 12MONTHS2GB only to new activations, don't you want to keep existing customers?Can it be applied to my account if I upgrade from 15$/month to 25$/month plan?https://www.publicmobile.ca/en/on/promotion#3G

Resolved! Account and SIM active - Number not in service

Yesterday i purchased a SIM. i activated it, payed for it. everything was going well, but once i put it into my phone nothing was working, i tried restarting my phone, I made sure the SIM was in properly, I reset all my network and Bluetooth settings...

Resolved! Incorrect email or password when trying to purchase phone

I am trying to purchase a phone via Public Mobile. I go to the checkout and login. I get an error message when I enter my email address and password - “Incorrect email or password”I can login to My Account successfully. And I can login to Communit...

Resolved! Restricting contacts

How do I restrict certain people from calling me? And prevent them leaving a voicemail message? Blocking people helps but they can still send voicemails. I am talking about real people not spam numbers.

Resolved! my sim card show no card forever

how to do for this issue?

can't create my account , and can't submit ticket

i tried to create my account but i couldn't , i tried to submit a ticket for that reason and still i couldn't submit the ticket as well . any clear step to do so ?

data on messenger, but not google

My friend's Samsung used to get data on all apps but now only on Messenger. Data usage shows google used data as of May 1st, but nothing recently while messenger continues to function, data is turned on, phone has been rebooted, APN is rechecked and ...

Phone number is changed to a new one on my phone without my authorization nor my knowledge

Somehow my phone number is changed to an unrecognized one on my phone without my authorization nor my knowledge. However, on Public Mobile web site, my profile stihas my correct phone number. I wonder if Public Mobile has some kind of outage recently...

Bought a phone card

I bought a phone card and it's not working I try adding it and it kick back to the beginning

Resolved! Want to Change Current Mobile Account/Service from Telus to Public Mobile

Currently frustrated with level of service from Telus Mobile and the brutal time waits to get any level of decent customer service. Have friends on Public and want to port my existng Telus cellphone number over to Public.Have changed out the Telus Si...

Resolved! Payment and plan issues (moderator needed)

A little before when the website changed I had just changed my plan from the 25$ one to the 20gb at 70$. Once the payment passed during the month, I then changed my plan for the next renewal date to back to the 25$ plan. The day after I changed my pl...

Resolved! Transfer number away from Public Mobile without Public Mobile SIM

Hi my son lost his SIM card (after traveling in USA)and we would liek to transfer his # to another provider I believe the number transfer process requires he responds to transfer SMS on his old Public Mobile account is there a way to acknowledge the ...

Resolved! Data exceeded text received and cut off but I have tons left

So I got a texted saying I'm at my data limit and it's been cut off but when I log in, it says I have tons remaining. I'm mid way through my billing cycle and never come close to going over so it would be unusual that I have. Is there anything I can ...

Resolved! Change

I need to change my phone card company or cancel my phone card, what should I do? I'd like to keep my phone number.

Resolved! Can't text a specific pair of people at the same time

I just became a PM customer yesterday. I found that I was unable to text two specific people at the same time as I have always done before. Any other two people is ok. Just Bernie and Norm together. I get an immediate "Not Delivered" message. I ...

Resolved! What's wrong

I was trying to activate my phone with another carrier and it didn't work for me. I put my public mobile chip back in the phone and now I can't get it to work . can anyone help me with that

Issues with setting up an account

My SIM card arrived on Monday and I immediately started to set up my account. First, though it was set up on August 29th, my account is being billed a 30-day period starting on the 28th - I'm losing a day on my plan - why did they start it the day pr...

Resolved! two payments taken

Today my plan just switched and I was charged twice and not sure why. I LOOKED ON PAYMENTS AND I HAVE DEBITS AND CREDITs AND NOT SURE WHY THEY CHARGED MY CARD TWICE WHEN THE CHARGES EXCEED THE PLAN AMOUNT

US add-on roaming purchase not working

I purchased US roaming $20 package yesterday. Credit card was charged. My Account page does not show the purchase and my service is unavailable. How do i get my phone to work? I am in the US now.

Resolved! payment

need to give you a visa #

Resolved! Minutes usage

My plan says that I have 100 minutes Canada wide outgoing calls and unlimited incoming calls. I have used about 50 minutes outgoing. It says I have used all my minutes but have only used 50 outgoing. I don’t understand

Resolved! Can't access self serve service

Can't verify email or sms. Created an email account on gmail for my daugther back in the days for public mobile only. She never used that email after, this email is now deactivated. Probably because the email account was not used for many months. My ...

Resolved! Phone number hasn't been transferred from 7-11 speakout in 17 hours

Do I have to wait longer or do something about it now? If the last what exactly should I do?

Resolved! Change email address

I would like to know how to change your email address that you sign into your pm account?

Friend Referral code has changed

My wife and I signed up to PM (1st week of August). She signed on first and referred me as a friend so I could sign up (I used her code at that time) and she has not received her ‘reward’. Is it not $1 off the next bill? Also both of our refer a fri...

Resolved! I still haven't received the SIM card I purchased.

It has been more than ten working days, and I still haven't received the SIM card I purchased.

SIM did not arrive

its is already more then 8 days still i haven't received my sim card

Wrong email when ordered the SIM

Hi all, I just ordered a SIM card from the website and mistyped by one letter off, is there a way to change it?

Resolved! Turning off voicemail

I would appreciate knowing how to turn off my voicemail temporarily, as I have a troublesome caller that leaves voice mails even though number is blocked. Also, is there an app that would help me with stopping blocked callers being able to leave voic...

$30 credit for "back to school pre-owned phone" purchase for existing customer

I saw there is a $30 bill credit after purchasing a pre-owned phone from public mobile. Does the credit only go towards new customers, or can it go towards the bill of an existing customer as well? Cheers

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