Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It sounds like someone is dialling the phone while I'm on a call and I'm unsure of what is causing this. I have tried using a different phone with this SIM, resetting the device, turning airplane mode on and off, and no luck. The problem is inconsist...
I want to remove Add-on 1GB that was added on July 15.
I activated the Public mobile more than 3 hours back. Although, I receive the SMS from public mobile, my messages or calls to other mobile numbers are not working. I opted for the porting to my old phone number.
When ranking the bottom 50% of “helpers” do people woth accounts that arent active count in that bottom 50% that dont get points or are they not accounted for in the ranking. Basically what im asking is, do you account for the people who dont interac...
I saw couple members talked about the filter on Usage History and I seem to remember I didn't see all entries earlier, too. So I did an experiment. Turn out , it is true, the filter Usage History page does not work 100% The filter on Usage History...
It is tempting! LuckyMobile is currently giving away 5GB monthly bonus data for plans starting @ $35, even for current customers upgrading plans. Is there any such thing with PM in the past, or will be in the near future?
I've been using public mobile for about 5 years now, I've always had the same plan throughout- unlimited nation wide talk and text as well as 1gb of data. I have never had problems while using this plan. For the past few months now, I have noticed th...
I just purchased a data add-on to my plan. However, it has not kicked in yet. Does it apply immediately or do I have to wait for sometime. I bought the add-on online in my Public account. I urgently need data for tomorrow. Any support/assistance is a...
I want to know how to go to my account and change the info about my new expiry date
I have been with Public mobile for close to a year now, or longer believeI'm wondering if there is a family plan that I can get into, as the plan my wife and daughter are on, is not suitable for what they need the data forThey're both starting school...
Change my email address and pin
My sons account was registered to my account and because the public mobile website has changed, i can’t top up his account to get his service going due to his email change. How can i change his email to get his service going?
As the title says. I am on ODSP and I have limited income. I am on the lowest tier and I would like to upgrade to a higher tier plan that offers 4g data that actually loads webpages when I am out.
OK i have two numbers with Public mobile and I'm looking at down grading my account. I just don't want to loose me Plan and promos. Can I switch numbers from one of my accounts to another so my wife would have me plan and promos, the I could decide ...
Iam trying to get my account reopen and I need the Code
Hi! I have updated my password and the emails match however, I am still unable to log into my account.
We recently got a new cell tower in my area and there have been a few issues since , like today , cant call out and no calls are coming in . And I know its the tower because I just drove out to the next towers coverage area and phone works perfectly ...
Hi, I changed my plan, made payments and it should be effective July18-August 17 but I still have no service.
would like to purchase one month top up
Hi, I am currently travelling and I don't need my public Mobile plan for two months. But my plan has just been automatically paid on the 20th of July... So here is my question : is it possible to report this payment on the 20th of September?Thanks fo...
I've upgraded my plan to the "improved" 4g speed, waited 48 hours, removed and reinstalled my sim card and restarted my phone. It appears that my data speeds have not improved at all. What can I do to rectify this?
The issue from this thread is back:https://productioncommunity.publicmobile.ca/t5/Get-Support/Does-Visa-Debit-work-with-Public-Mobile/m-p/816633#M546642I was able to change it to Visa Debit, but it stopped working, the service is suspended and it giv...
Hi there,I started to transfer my ITalkBB phone number to Public Mobile about 7 days ago. When I phoned ITalkBB to cancel my phone number and close my account, they asked me to contact Public Mobile to make sure the transfer is done. My question: how...
I'm paying $35/month but my plan is not the $35 plan. My plan isn't even listed. Why am I not getting the $35 plan when I'm paying $35/month?
Calls dropping or directly to voicemail
Hi everyone, I've been on the PM network for 1.5 years now. I had collected a couple rewards on the way but for whatever reason, they are no longer applicable to my account. I haven't changed plans (until today) and I'm not able to log on to the rew...
I don’t have my email anymore attached to my account I know my password but when signed in it wants to verify me but doesn’t give an option to send code to my phone. How do I get an agent to update my email? I called 611 to update my payment that way...
I just signed in my account today and notice what used to be $120 is now $246? it's more than doubleIs this a mistake?
Hello, I have 100 min limit plan on my simcard and when sb call me also inside the Canada my limited minutes start dedusting and it is so wierd to me, how can I fix this problem? Thanks
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