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Why the current plan shows old details in my account?

dreams2cometrue
Good Citizen / Bon Citoyen

Hi All,

I renewed my old 4gb 4G LTE plan to the promo i got as 15GB 4G LTE. The payment tab shows the right amount after renewal but the my accounts tab still shows that i have only 4gb of 4G LTE instead of 15 Gb of 4G LTE. Can someone please advise?

2 REPLIES 2

dreams2cometrue
Good Citizen / Bon Citoyen

Thank you tried in a new browser but no luck but tried in incognito mode and it worked

hTideGnow
Mayor / Maire

hi @dreams2cometrue   it's caching issue, big problem with current My Account

 

just clear cache , restart browser and relogin

or Login using Private mode or Incognito mode

Or login using another browser or another device

 

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