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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Turning off voicemail

I would appreciate knowing how to turn off my voicemail temporarily, as I have a troublesome caller that leaves voice mails even though number is blocked. Also, is there an app that would help me with stopping blocked callers being able to leave voic...

$30 credit for "back to school pre-owned phone" purchase for existing customer

I saw there is a $30 bill credit after purchasing a pre-owned phone from public mobile. Does the credit only go towards new customers, or can it go towards the bill of an existing customer as well? Cheers

I got double charged on my bill

Do you guys know the number I can call to get this sorted out, please and thank you

Data has been temporarily turned off by operator

My data has not been working all day today, and I keep getting a notification saying that my data has been temporarily turned off by operator. It says on my account that I have used all my data even though my plan has just renewed and I have bonus da...

Payment

How do i give new credit card numbef

No service

I have had very little service all day. It is coming in and out with no more than one bar. I am in Lambton Shores, Ontario. Is there problems in this area?

Unknown Email

I have two public mobile accounts for my kids under two different emails.My credit card was hacked so had to be canceled and replaced and the automatic payments failed. I was able to log into the one account to update a new card but the other account...

ZTE k83ca no mobile data

Just like it says up there. Switched plans to one with data when I got this new device. Imagine how pissed I was after spending $55 and all the apps say no internet connection. Tried the stupid robot wizard and it didn't help. Open to suggestions. ...

About the recent 2G data for 12 months

I joined around Aug 12th. Am I eligible to get this promotion? If yes, I tried that promotion code “12MONTHS2GB” under my account, it didn’t work - kept telling that was not an valid code. Plz lmk what should do. Thx

service temperory suspended

Please help me restore my service...im trying without luck

Credit card processing fee

Telus has applied to the CRTC for permission to charge their customers that pay by credit card and additional 1.5% credit card processing fee. Since you are part of Telus and given that this fee may be approved by the CRTC, being that I am on the Pub...

Password

Anyone experience this. My uncle is with Public and we tried to reset his password but every time we do it still says that it is an invalid password. We cannot access the account or reset the password or anything and can't talk to anyone at public. a...

Resolved! 4 digit pin

I don’t know my four digit pin and how to change it

Resolved! I was sighed up for the 30 day plan and am still being charged.

Resolved! Camera on iPhone 8 only working once in awhile.only had phone 4 months

I am looking for information on my iPhone 8 camera not working all the time.I get to take 1 picture and then the screen freezes and goes black.the front camera works continuously ok

Resolved! Public sim card activation

How can I activate my Public SIM card if I do NOT have a Canadian nor US credit card?I have bought 30$ voucher but I am requested a credit card, which I don’t have! Thank you for your support

Temporary Voicemail Greeting While Abroad

Hi all, I am currently out of the country for a few months and have switched to using a European number. I'd like to change my answering machine greeting to a temporary greeting saying I am unreachable at my Public Mobile number and telling people t...

"phone not allowed"

Hi, I recently joined public mobile and registered with my feature phone. I wanted to switch over to my old iPhone (an iPhone 7 that I bought brand new in 2018) but, even though my SIM card is working perfectly in the first phone, it only says "no se...

Resolved! data usage

my data is 75 % used in three days is gong on?y but when i add it up there is not that much used what is going on?

Resolved! Mobile data not working on an Iphone6

Greetings I am researching a problem for a friend . Background He has a Public Mobile account ... $15 a month , limited minutes and text. He has added a credit card to his account for monthly billing. 250 Mb per month as an allocation. When he ...

Cant change plan.

I get all the way through the process to select a new plan and add funds to my account, then when I go to check out I get a " oops something went wrong " message. Ive been trying all day. I have the amount in my PM account, but PM wont take the money...

Switching to Public Mobile

Hello,How can I switch my current cell no. to the $15.00 plan? Thank you.Terry

Resolved! data carry-over

If I don't use all of my data by the next renewal, will that amount carry over? For example, if I have 250mb left over from last month, will it carry over to my next bill/renewal so I could have 1gb plus 250mb from last month?

New security protocol has me disabled.

Hello there; My account is registered with a now defunct email address. I have no way to change it to my new address xxxxxxxxxxxxxxx. The address attached to this account is currently xxxxxxxxxxxxxxxx, and I can no longer get an access code at t...

help help

I have two other phones and don't remember my email and my bank card was changed and it comes out of my account automatically , 3 years I have never had to go on my account

Promotion

I just signed up today for $25 plan with 1 G. Somehow I missed the promotion button for extra 2 G for the next 12 months. Do i need to cancel my account all together? or someone can help fix this.

Not receiving verification code

Trying to log in to update payment information. After entering valid username and password its having me send a code to email which I am not receiving. Also means I cannot log in to switch the verification step to text. I have tried on my phone and a...

my 2 bonus add on had been removed.

I don;t know when, but my 2 bonus add on that I had for a while now it's gone.1 add on was for 2 GB data and another one for 5 GB data.I have 2 accounts and same thing happened for other account a while ago and someone from community had it fixed up...

Resolved! SIM cards discontinued?

The cell store that used to sell public SIM cards says they are no longer available and have been discontinued - is this correct?

Resolved! Only receiving landlines calls

Hello, I can only receive landlines calls. I can make calls, also text and receive texts. We have tried everything. We even got a new sim card. Can anyone help please? Thanks

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