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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transfer of phone number does not work

I am not sure what is happening, I just bought a esim and a plan and I am trying to port my current phone from BELL over to public mobile. My iPhone just stays as SOS, I am not sure if this is normal and I don’t see any public mobile esim in my phone...

Resolved! Cancellation of subscription

Hi there, My name is Sing. I purchased the e sim on Aug , 27, 2023 but I no longer need it as I'm currently in Ireland and there is no public mobile service here. Thank you so much! Sincerely,Sing

Resolved! Transferring phone

I’m having trouble transferring my number. E sim wasn’t successful completing download. It said to contact for assistance but I can’t get anywhere with online assistance. I’m just wondering what to do. Thanks

Resolved! Port Stuck in Limbo

Hi All,I've recently submitted a port request to go from Rogers to Public. I received the text to authorise and then received a text from Public Mobile that the account number was wrong (it wasn't), and the port has failed, and that a member of the t...

Resolved! eSim Activation Did Not Work

Hello,I was able to activate my subscription yesterday, but kept get an activation failure message when I tried to set up my eSim (on a Pixel device) - it is not giving me any options to try set up the eSim anymore. I also tried to use the QR code bu...

Resolved! Register a new public mobile phone number

Hi All!How to register a new public mobile phone number?Thanks!

Resolved! Number transfer

I just switched from bell to Public. I choose an Esim and now I have no service because it says it’s is unable to transfer my number

Resolved! cant login

when i login and click resume activation it just takes me to a new login page, but when i enter the same email and password i used to login previously it just says email and password doesn't match, i've tried many times and i know that i'm not puttin...

Data missing

Just renewed, paid for 40G data. Plus I have 900 add on left. Can not access it. I had zero issues prior to payment. Can my data be activated please.Thank you

Resolved! unable to activate esim

I'm unable to activate esim on iphone 11 when porting from freedom to public mobile. Also getting an error when trying to submit a ticket. any help will be appreciated as freedom has cancelled the service already and now i can't use my phone

Hi there

Where is my account number found on the app or the website. Or you can just tell me it

SIM no longer working

I have a sim on another account that is no longer working and I can't sign into that account because I can't retrieve the code being sent to my phone because the SIM isn't working. Can someone reach out to me to get this resolved?

Resolved! Subscription change

My subscription was supposed to change from 10g to 40g on my renewal date Sept 1 but it didn't. My payment came out yesterday and I'm worried if I renew it now I'll get charged twice.

Can't login in my account

Although I have my phone working and I have a login, a password that works, when I login, the system ask me to "Resume Activation" and that's it. My SIM card was activated 2 years ago!I don't know what to do. I cannot send a private message to an age...

Resolved! What happens to Gift data add-ons when Switching

Like many others, I received a text offer to switch plans. I have saved a lot of the Christmas gift add-ons Public Mobile has provided us over the last couple years. My understanding is that you lose purchased add-on data when you switch plans. Woul...

Flash promo

Hi, I recently switched to the $39 20gb deal a few days ago but I didnt seem to notice the extra incentive of $34 if I chose a 90 day period. I tried to change it myself but I cant seem to even find the promo in my change plans page. Can someone he...

UK roaming

How do I get uk/Scotland data roaming...going on a w wk trip

Forced to buy data and if expires?????

I already have over 1GB data. Our Internet at home is dead for few days. I work from home. I can manage (coffee shope/family houses etc) but work suggested I buy data and they will cover it. So I just paid $33.90 for 3GB and it says 30 days only ?!!?...

Portal not loading

Hello, I have been a PM user for years and always had issues with my account. I am trying to login on the new portal and it is not loading the page. It logs in successfully, but just says "Good Morning {name}". It tries to load the page: https://myac...

Resolved! Having trouble with the portal

I just joined Public Mobile and completed the steps to activate my subscription plan on my phone. However, when I tried to log into my account on my PC, it kept bugging out saying that my email and password do not match even though I entered both per...

Difficulty signing up.

Hello guys, Quick question please. I signed up to public mobile some months ago but was never able to use the line. The phone appeared incompatible. Today I got a new sim and registered again and paid the initial subscription. But then at the last mo...

Voucher add on

I’m getting really fed up it won’t load the voucher I bought saying it’s invalid or already been used. Though I look at payment history and it shows my $40 top up. I go to use the funds available and it won’t work. Account still suspended!!!! Very an...

I was charged twice when I changed my subscription

I was suppose to sign up for $34 for 90 days subscription, however i got charged for $39+$102..Can i please get a refund on $39.

I was charged twice when I changed my suspcription

How can I get refunded as I was charged twice for the subscription I chose?

Can’t change plan

Hello, I have a 15$ plan now trying to change plan with 40$ , each time I try ask me to add payment methods and details ( it’s already added ) but even I enter it says opps there is a problem. Why it’s not allowing me to change my plan ? Could you ...

Refund request - Wrongly paid additional one month's charge

Hi,I wrongly paid one month subscription, 2-3 hours later paid 3 month's subscription to get the discount of $39.00 plan (of flash sale toady).Is there any way I can expect 1st payment's refund, please let me know.Thanks,Hasnaen Syed

Airalo data plan in USA

Has anyone used an Airalo esim on their phone when travelling in the States?How was your experience? Are there any special requirements with a Public Mobile service?

Resolved! Esim not activate

Hi, 5 hours passed, old provided advised they have approved the transfer of the old number, but my phone still showing SOS only. No signal no connection. Please help. I have used e sim before, on setting- cell . It will asked me to choose the e SIM c...

Esim

I set up 2 Esim by mistake , how the heck do I reach a customer service advisor to refund me? Did I make a mistake changing to a company that does not have anyone to talk to?

New text offer accepted but not applied

I got an offer a few days ago via text ($35 per month 20gb 4G). I accepted the offer and got a text back saying I will be subscribed to same at next renewal. Renewal day is today (Sept 1), and my old plan was renewed for another month.How can I get t...

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