Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi i need my number ported again i have not received a sms message to port my number. The app is at stage 6 to contact customer support and i cant submit a ticket with all the information in there please help. I have 5g internet from you guys and my ...
I can't log in to my account, Is there any known issues??
I setup a new plan on my daughters phone, the mistake i made was i was using my iPad to do it instead of her phone, now the esim attached to the iPad and i can confirm her new account as the number wont work on her phone to give the security code. Ca...
i recieved a sim card but ant activate it . I think its due to my telus account having a different email than the one im using now. I also have a name change on public mobile as its different than telus one. What can i do to correct this?
We switched plans from $15 (100mins talk) to $25 (unlimited talk) two months ago. We've had two months failed service: we're paid up and confirmed paid up but the system is still locking us out after 100mins—two months in a row. Really annoying. What...
How do I cancel my subscription?
Hi, I have just recently purchased esim plan, and I realize that is not available for my phone. Can I able to change sim plan if not can I able to cancel and repurchase with sim plan? Email account is xxxxxxxxxxxxxxxxxxxx
I am posting for someone who is unable to sign in to her Public Mobile account because the two step verification code goes to the first number she had but she changed the number right away and has a subscription with the new number. Not sure why publ...
Hi,I switched to Public Mobile on the $15/mo plan with 250MB of data back in May of this year, and noticed right away that my data only seems to work sometimes in some areas (I live in Ottawa). I put up with it / was too busy to do anything about it ...
anyone knows how to terminate phone service?
Hello, Please does anyone know a way I can check the delivery of my new public mobile sim card? It is been over 4 days and I haven't received anything.
Can I change my phone number to a previous one I used to have?
One of my accounts needs some help. I can’t do a ticket and have been trying for days. I do the other option but have no idea who to address. And have heard the other option is very hard to identify yourself.
I am interested to a phone - HONOR X50, wondering if it can be used in Public Mobile network.It'd better grateful if some one could confirm.Thank you!
I live in Ontario but I have a Quebec phone number.Right now, I am on the $15 plan and PM is making me pay the QC taxes.If I want to change plan, do I have to chose a plan from QC or (and) Ontario?
I had a username for the community that I created when I first joined PM. I recently tried to login with that username and I get an error message saying that it is already taken. But I know it is mine. Yet, I can't use it. So I had to create a differ...
I and my wife purchased US roaming unlimited talk. We are in the USA. I cannot call her on her cell, or vice versa. I can text, but cannot call anyone, anywhere.
I have 2 different accounts with 2 different sim cards. I am able to login to one of them, but I am unable to login to the other account. Email and password are correct, but when hit the login button, the login page goes back to the same login page a...
Is it possible to switch from a monthly plan to a 90-day plan, and keep all the rewards earned so far?
I am going away for a couple of months. I would like to suspend my service during that period. I know I can unsubscribe from my profile page. The question I have is, If I unsubscribe for less than 90 days, will I keep my rewards when I reactivate my ...
I have a current 1st generation Motorola smart on a current 1gb subscription.I would like to update to gigabyte to either 3 gigabytes or 4 gigabytes.My question is, I am able to load the higher gigabytes (compatible) on my 1st generation Motorola sma...
I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend th...
Hi,I currently have the $35 3GB plan with a bonus 12 GB for 12 months. I wanted to add the $30 US Roaming Add-On plan of talk, text and data. On the conditions it saysThe change will take effect immediately. Please note that we cannot offer a refund ...
I require some help from the community of (hopefully) smarter than I - good folks here . My Umidigi A15 C is being a huge pain in my rear. I checked beforehand and multiple sources said this phone was completely compatible with Public Mobile. I have ...
I got charged the same amount 6 times on my credit card bill for the exact same date.
How do I speak with a live person for help with my account
I accidently bought US texting by accidentWho can I speak to about fixing this? Is it possible to get a credit added to my account.My billing cycle is coming up for renewal very soon - Is it possible to have this $16 credited to my account as I will ...
have questions to ask about my subscription and need to talk to a CS agent asap
I would APPRECIATE if after clicking circled X offers Stop appearing on my screen. Kind of boring to do it every time. If I saw it once I do not have to see it again zillion times.
I have 3 phones and 3 accounts, one is mine and the other 2 are my grand daughters I have 3 different accounts that I need to sign in on 3 different email addresses is there a way to have them all on one account
