Number Transfer Issues

[jicrbuh]

I'm having trouble transferring my number. I can call/send texts from the new public mobile e-sim, but not receive calls/text from it - they go to the old SIM.

I talked with the old company (FIDO), they confirmed that they had a problem and have re-approved the transfer, but they said that Public Mobile need to re-initiate the request. How can I do that? what number should I call? The automated chat just said to open a ticket. Thank you

[Handy1]

@TheSterlinger Hahahahahah yes good catch @TheSterlinger @and yes they CAN @jicrbuh  LOL

[jicrbuh]

Thank you. I'm waiting on the line with them

[TheSterlinger]

Handy means can.

[Handy1]

@jicrbuh  I’ll send you the porting team number private message and they can trigger the port request for you 

edit typo