Subscription not activated

[PerterLee]

Hi, all

I just subscribed to public mobile last week, and received the sim card two days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?  Also how can I contact the customer support agent? 

Thanks very much.

[Handy1]

@LiamSilva  You can private message support here if chat bot not working 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @LiamSilva 

Instead of Chatbot, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[LiamSilva]

Except I cannot connect to customer service, and the support page keeps sending me to a link where I cannot connect to a person, always with a bot that circles back to telling me how to login! I have been stuck there for months!

[PerterLee]

Thanks very much.

[PerterLee]

Okay, thanks very much.

[Handy1]

@PerterLee  Are you using the app to activate ? You need the APP to complete activation of still no

luck here’s a direct  link for support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Teo0321]

Hello @PerterLee ,

Welcome to Public Mobile! I'm sorry to hear about the activation issue you're facing. To resolve this, I recommend reaching out to customer support. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Describe the error message you encountered during activation, and they should assist you in resolving the issue and completing your subscription activation.

Note that they are currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient.

Best of luck! 🙂