Waiting for my phone number to be ported

[montgomerybc]

I submitted a request to port my current phone number (...-...-....) to this account yesterday.  I am currently on virgin.  When can I expect this to be completed?  When I switched _to_ virgin 2 years ago it only took a few minutes to complete the port.

[montgomerybc]

Yes. My bad.

[Phil_Adelphus]

@montgomerybc   That link is for koodo.  Is that correct?

Yes, I explained about that in the private message I sent you about an hour ago.  Did you not find your private message inbox?

[hTideGnow · Accepted solution]

hi @montgomerybc 

  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Phil_Adelphus]

@montgomerybc  Check your community inbox in a minute or two and I'll send you a number to call.  Watch your envelope icon top right of this page, or tap your avatar to the right of the bell icon to access Messages (inbox).

[montgomerybc]

I did not leave the Virgin SIM in.  I (tried to) go down the "no-SIM" route.  I can try again.  Should I re-initiate the port to do this after putting the old SIM back?

[Phil_Adelphus]

@montgomerybc  Did you leave your Virgin sim in the phone to reply to their port authorization text?  Assuming you did, did you reply Yes within 90 minutes of receiving it?   Once that's done it shouldn't take more than 5 hours, when I ported it was less than an hour.  Does your Virgin sim still work?  Once the Virgin sim has stopped working you can insert your new PM sim card (or are you doing esim?) and restart the phone.  

BTW tap the v in a circle top right of your post and edit out the phone number, this forum is not manned by Public Mobile customer support agents and is not private.  Once we have the answers to the above we can direct you to help as it depends where things have gone wrong, if they have.