Why the current plan shows old details in my account?

[dreams2cometrue]

Hi All,

I renewed my old 4gb 4G LTE plan to the promo i got as 15GB 4G LTE. The payment tab shows the right amount after renewal but the my accounts tab still shows that i have only 4gb of 4G LTE instead of 15 Gb of 4G LTE. Can someone please advise?

[dreams2cometrue]

Thank you tried in a new browser but no luck but tried in incognito mode and it worked

[hTideGnow · Accepted solution]

hi @dreams2cometrue   it's caching issue, big problem with current My Account

just clear cache , restart browser and relogin

or Login using Private mode or Incognito mode

Or login using another browser or another device