@cs_agent I don't remember my account email address. I can reset password by phone

[guyang2000]

@CS_Agent   I don't remember my account email address. can you help me to find it. I can reset password by phone, but by using email address, I did not receive the code sent.  

The email should be same as my community login email.  but seem not working for the account login.

[guyang2000]

Thank you for the helpful information and sent the private message.

[Meow]

You will have to contact gent directly, not through Community.

- Send a private message to the CSA - agent by clicking Here

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

[kb_mv · Accepted solution]

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@guyang2000 wrote:

@CS_Agent   I don't remember my account email address. can you help me to find it. I can reset password by phone, but by using email address, I did not receive the code sent.  

The email should be same as my community login email.  but seem not working for the account login.

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@guyang2000 You will need to contac a customer service agent.

You can contact a Customer Service Rep one of 2 ways.

1. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.