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Account Suspended

noidea
Good Citizen / Bon Citoyen

So I took advantage of the opportunity to upgrade my plan to $40 plan that includes 5GB at 4G speed after receiving a text from public mobile.  I logged into my account today to see if took place and at the top of the screen it says;

 

"Your Account has been Suspended" 

 

To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of non-payment

Deactivation Date: Feb 02, 2023

Reactivate My Account

 

Can anyone assist, as I am registered for auto pay

1 REPLY 1

dust2dust
Mayor / Maire

You might have hit up on a long-standing bug around here where changing up in plan cost fails. Make a manual payment of your plan cost and it should reactivate.

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