Community

Resolved! Is my plan grandfathered? Looking to possibly switch plans...

Hey everyone, I've been with PM for a very long time (I get the 15$/3m reduction, so I guess 5 years?). My current plan (been on that plan for a very long time) is unlimited international text, unlimited Canada wide talk and 6GB of data for 135$/3m. ...

Resolved! Recharge Amount

Hello, I bought a recharge voucher and downloaded on to my grandmothers mode it said the balance was now over 60 dollars.I tried her phone today and it’s saying her account is suspended when I try to re type the recharge voucher number in it says it’...

Resolved! refer a friend code after setup

need help, where do I enter in the refer a friend code after the account was setup?

Resolved! Credit card fraud

My credit card was compromised and the new one will not arrive in time for my next payment. How can I pay my bill without a credit card?

Resolved! New customer -- My REFERRAL REWARD Code didn't work on the person I referred!!!

Hello there,I was registering with Public Mobile on 2021-12-02, and set up my PM account on the same day to receive my referral code. Next day, it was 2021-12-03, I helped my family member to join Public Mobile, activated his Sim card by my referral ...

Resolved! Transferring a number

I would like to transfer my number from my current provider to pm. 

Resolved! self serve got blocked

My self serve got blocked and i for got the security question answer to reset my pin. How can i unblock my self serve and change my pin. Plz ans

Resolved! New sim

Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz

Resolved! Long distance minutes total

Resolved! How to contact moderators? I see a handle but it doesn't look correct.

I need to contact the moderators.   The solution I need is regarding a PUK code.   I can log in just fine on the forum but when I try to use SIMON with the same credentials, it throws back an error code when attempting to create a ticket. Thanks

Resolved! Changing phone number

I would like to change my phone number. But there is no area where I moved it recently. How can I change my number to my new town area number? 

Resolved! My brother died and need refund. HELP

Hello, I paid my brother's outstanding bill, and pre paid for his next pay period so he has a balance of 35 dollars on his account. He will not need it anymore because he died of a drug overdose yesterday. How do I retrieve those funds? It is impossi...

Resolved! Auto pay

Does anyone else notice their payment comes out earlier n earlier each month with auto pay?  Or every couple  months  Mine use to be the 11th of every month  then the 10th then 9th 8th 7th now this month it came out the 6th I'm not even getting a ful...

Resolved! Sorry ,your login has been disabled

I'm on a monthly plan but prepaid in a lump sum earlier this year.  I decided that I needed to top up the payment for my account but when I tried to login I got the "Sorry, your login has been disabled" message.  Researching the community posts sugge...

Resolved! Where is my 250 MBS from the $15 plan?

I have the $15 plan with auto renew on for payments, every time I look at the "View my usage" tab, I only see the bonus holiday data that public mobile gave for free, but I don't see the 250mbs that I pay for. There is no way I used all of it either ...

Resolved! Roaming

Hello! My name is George. I have a question about roaming. Can I use roaming when visiting the Russian Federation? Thank you in advance!