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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: incomplete account activiate

I have the same problem. Im trying to submit a ticket but i keep getting directed to the community. Help!

Can't log into account

Hi I cannot remember the email for my account so I can pay it. I need help

Activation

I opened up an account and transferred my phone number from Koodo however my new Public Mobile phone line shows no network connection. How do I get it to work?

My plan was updated without any reason.Debit cart has been charged

And no one can help me This is really not a way of doing business.Can you contact me please ?

Payment denied, but funds are there. Locked out of account

Hi I got a notice today my account didnt renew due to non payment.Im sure there is money, but didnt go through.Cant access my bank account or credit card because I only have access to unsecure wifi.Normally access through phone.Need help from rep ple...

How do I get an actual customer service representative!

Publics customer service sucks, can't get anyone online or on the phone to talk to xxxxxxxxxxxxxxxxxx. How do i get a customer service rep on the phone or online?? edited by computergeek541: comment in violation of terms of service remvoed

Resolved! Swithcing plans

My existing plan is till June 4th, which I already pre-paid for..If I switch to a 30 days plan ($40/Month). Am I losing the $120 I paid or will the new plan use the existing credit?

Resolved! $45 Plan

I received an advertising email from Public Mobile. As I scrolled through, there was a section that was promoting 4G plans, in small writing it described the plan I currently have ( 20G for 45$) which was available for a short time awhile ago (which ...

Resolved! US Roaming able to text but not receiving or make calls?

My wife purchased the US roaming package talk text and data 3 days ago. It was working great for the first day however she now is unable to send or receive calls. She is able to to text though. Any ideas what might be causing this. She is in an a...

Umidigi A11 pro max

I installed new SIM phone not working APN is Telus not public.I loaded SIM in to very old Blu phoneWorking.I changed APN on Umidigi to same as BluStill not working,need some help please

Resolved! Need help

I need a new cell phone old one doesn't work is it on guaranteed

Self Serve Log-In

I realized that I have to change credit cards on my plan as I changed cards and my service stopped at my plan renewal date (yesterday). However, when I try to log-in to self serve/my account, I keep getting the following message This page is down or ...

Can I keep my US phone number?

I lived in the USA for 6 years and now I'm moving back to Canada. Can I keep/transfer my US phone number?

My phone number is registered as a landline, how can I get this corrected to show it's a mobile?

I'm trying to register for ChatGPT and they don't support landline numbers for account verification. This is how I discovered my mobile phone is registered as a landline. I need this corrected, who do I talk to in order to get this done?

Accounts

I can't seem to get into my account. I'm not having any luck can someone help me please?

Can't login, forgot email

Hi, I have a few accounts incl. my kids and myself. On one account, pre-paid credit card is now expired. I'm trying to log into this account to change the payment method, but unfortunately I don't remember the email with which that account was opened...

Resolved! Activate PM SIM with TELUS landline number

I have my first Public Mobile SIM Card. I want to: activate my SIM Card, transfer my Telus landline number to the Public Mobile plan / account. Is there anyone who can help me?

Resolved! 20 GB data Plan

Hi,Currently I have a 20GB / 45$ data plan.I want my gf to have the same plan, but I can't find it in the web.Is that plan not ny longer available ?BRAlberto

Resolved! iphone 7 plus calling issues

Within the last few weeks my spouses iphone 7 plus suddenly could not make long distance calls, and local calls are seemingly random. Apple checked the phone and says its fine. We reset the phones network connections and even switched sim cards from ...

Resolved! Error 821 during the activation

I got Error 821 during the activation, could not finish the activation

I have add-on data but it's not working

I have add-on data showing as 2GB, and I have also purchased a further 1GB at $15, but it's just not working. I have no data

Resolved! Dose long distance call charge apply when receiving LD call from other country?

I don't have any "long distance call" plan package except "free calls within Canada", Am I going to be charged for long distance call made from outside of the country to me?

Resolved! Add on

Picked wrong add on , how can I change it

account problems

I have two Public Mobile accounts, one for my daughter, one for me. Both are linked to the same email. I thought this wouldn't be a problem because with my previous provider, accounts were linked to the cel #, NOT the email. So here's the rub: I can ...

Resolved! New to PM, need help with my old provider

Hey Guys,I am new to PM and have a problem. This might be a dumb one. When I registered with PM, I was under the impression that PM would cancel or contact my old provider to cancel my agreement with them, as I wanted to keep my old phone number. I ...

Resolved! Password

Been trying to reset my password a few times now and it keeps saying that there is an error please try again and I keep trying but nothing happens.

Resolved! not getting inbound calls recent number transfer

Hello, Public Mobile customer service,I'm a new Public Mobile client, and I recently transferred my number (April 17) from Freedom Mobile. On April 17 I got a message from Freedom asking if I was transferring and I texted "Yes". On My Public Mobile a...

Resolved! Messaging to Australia

I recently joined Public M. I have the plan that includes international texting and I tried to msg Australia and I am told wrong number. It is not the wrong number as I messaged often when I was with Fido and no problems. Hope I did not make a mista...

Resolved! Unable to receive calls and msg

I bought public mobile sim and i switched my old number to public mobile. My sim is activated and i can make calls. But i am unable to receive msg and same for calls can’t receive any msg and call. Why please assist me. I am iPhone user.

1B1 Error - Cannot phone another number

Whenever I try to phone a specific number, there's a message saying "1B1. The client your are trying to reach is not available at this moment. Please try again later." The other person did not block me, and they even changed providers, and yet this ...

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