Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone for the past week has been connected to the public mobile network, but I have had no internet access through my data. Is there something wrong with the servers? I don't know what is going on Public Mobile. I want access to the services I pay...
Hello,When I was setting up the new activation, I did the SIM card, create the account and enter the payment details, When it was at the last set, step 1, check mark popped up, step 2 check marked popped up, and it froze at step 3 and never stopped. ...
Rare but it happens from time to time. Lately twice in a short space of a couple of days.I clearly got audible/visual notification and the incoming Text appears 1st on the Login Screen. I catch the 1st few words and then it's nowhere to be found. Gho...
Is the account sign on down, …. Again????
Hi there, I'm having issues logging into my selfserve account to manage my plan. Hoping someone can get in contact with me to help address this. Thanks.
I enter the sim card number on the registration page but I get the error Please enter a valid SIM number.Why can't I use the PM SIM card that was used previously and is currently inactive? It was last used in Dec 2020.
Just wondering why so many deals come along for new customers While existing customers get nothing??????
Appears they combined the 15GB with the promo code (they did not work together before) Is that a typo? Maybe should be 5Gb + 12OR just the 15GB (no 12 bonus) not both combinedhttps://publicmobile.ca/en/on/plans#4G Even the link says 5G (link doesn'...
Hello everyone, I chose to change my plan on the renew date. But on that day, my plan did not change, but I got charged for the new plan price. PLEASE HELP!
The best promotions are for new activations or customers it seems. Are there any deals for existing customers?
The lack of support from this company really sucks.. The email that I registered with no longer exists and I need to update my credit card expiry date to resume service however since I don’t have the email I can’t reset anything online or contact sup...
hello im trying to set up and having trouble porting my old number from Zoomer Wireless, its not on the list of carrier's. i selected Rodgers but thats incorrect. please help
Hello. Can I go back for my previous plan? Because my son took my cell and by mistake he pressed “Yes “ for the text message and he didn’t say to me. I just figured out. I will pay for this month the amount what I need to pay for new plan. But if thi...
Request list of Invoice breakdown and services included emailed to me
Hi! I edited the SMS center number thinking it was incorrect. Then I couldn't send text messages anymore. I tried changing the number back to what it was but I still can't send text messages. The SMS center number was originally formatted as +1(XXX...
Hello, I renewed my subscription 2 days ago with the option to change my plan. In my profile it said I used up all my data and I don't see my new plan. In addition, I don't have data on my phone.
Hi, my account became inactive because my credit card expire. There is no phone service on my phone. Ha can I resume my phone service . I am ready to pay my due bill through credit card. thanks
I have just upgraded my plan from 3g to 4g. What happens? Do I get a new sim?
Hi I accidentally had a typo in my phone number when was trying to move over from Fido. Now I have two numbers with one digit different. How can I fix this and reassign/move over the right number? Thanks for the help
Hi I cannot remember my password to my email to my public account .I need my cell number to access my email and lost my phone I have a new SIM card I want to activate with my same number So I can access my online and emails. Please @linkstomembers
I activated my SIM card and when anyone calls me it goes straight to voicemail. But I can call out and receive text messages.
Travelling to US next week, am currently on a 3G plan. If I add on talk and text ($15), will this work in Hawaii?I ask as some telco's have dropped 3G in USIf I change my plan to 4G, the charge is $40.00, am just into the first week of my current pla...
When trying to transfer my phone number from Telus it is coming up as please provide valid Canadian number but it is a valid Canadian number and currently in use. I do not want to get a new number.
Hello!I've been with public mobile for years without any problems, but over the last year or so I've had call audio cutting out (both for me and for whoever is on the other end) for 5-10 seconds at a time. This can happen several times over a 5 minut...
I want to upgrade from $40 to include USA calls
My credit card was cancelled due to fraud. My new card won't be activated for at least 10 days. This happened just as my pre-auth payment was to be taken from my card. I tried to log into my account, but my email address and password is not being ...
Hi, I lost my sim card this week and wanted to replace it with an unused public mobile one that I had from last year. I couldn't find an option to replace an old sim with a new one on the "my account" page. What's the fastest and easiest way to activ...
Move SIM card to my older (ZTE) phone and same issue - calls goes to voicemailMy kids Telus network called my phone and went to voicemail again INTERMITTENTLYHome phone called and it too goes to voicemail INTERMITTENTLYWe fully Format and Reset phone...
Hello, I was in Asia for a month and misplaced the sim card. Upon my return to Canada, i ordered a new SIM card. I followed all instructions on how to change the Sim card number to the new one. However, every time I type the new Sim card number and h...
Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones)...
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