Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Name - *** @ ***I have registered and order a physical SIM Card expected to be deliver on Thursday -this week-or Friday ( Nov 01/02 2023 ) the latest.- Understand that when go to activate ( transferring Number from TELUS to PM ) and prior to replace ...
new subscriber , tried esim, did not work, support said esim on iphone se not supported, bought actual sim card, swapped sim online, deleted esim(which was installed just fine)..still no service...did netword reset on phone again, still no service......
Hi,Under usage history I notice I have a history of calls to the number 647-580-4001. I’ve noticed some threads saying this means the call went to voicemail. My phone was on airplane mode, so I’m unable to check who called on the phone app. Is there ...
Hello thereI created my account yesterday to take advantage of the new promo for $ 34.00 per month and 15 gb I think it was and paid with my credit card....after entering my payment info and pressed entered I got the error message saying that it went...
I'm still waiting on my son's sim, money taken Oct 26th. I went to log into my account and it said activate, then carried me to a page saying "Payment Complete, we'll send your card in 2 days"... they've already take the payment for the month/$5 sim ...
I have the$50 Canada US plan.Today I went on a day trip to Port Huron MI USA. Roaming data works great. Voice calling does not. Number attempts to dial but hangs up immediately. Phone settings show roaming is allowed - data worked. Phone shows connec...
I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again. It looks like I was charged twice for $30. The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted. How d...
Hi there,I'm looking at getting a Light Phone II, but I'm wondering if it will work on Public Mobile.Currently, this device doesn't ship to Canada, but I was told by light customer support they were working on getting the phone to work with Telus. If...
Hello, it's been 10 days since I bought a Public Mobile SIM Card and a Plan, and my SIM Card still hasn't arrived in the Mail, and for some reason I also wasn't given an Order Number. Can anyone help me with this?
I have an Android phone on the Public Mobile network (Canada) which allows me to forward the phone calls to another phone. If I select this option and I remove the sim card will calls still be forwarded?Specifically, what I would like to do is:Buy U....
I got a new payment card so I need to update my payment card to pay for my service. When I click on the "Pay now and resume services" button I am redirected to a page that wants to force me to change my subscription plan in order to make a payment. I...
Hi All, I want to convert the reward points to Auto Pre-Authorized Payment as the rewards point allotment is not that much useful for me as compare Auto Pre-Authorized Payment. And also i want to convert existing reward points to credit. can someone ...
All incoming and outgoing calls were failing. Rings on my end as if it is working. I got curious so logged in to check my account to see that my service for some reason hasn't auto-renewed. I have been with PublicMobile for years now, so not sure why...
Please tell me when will Public Mobile start providing phone services. The previous phone service provider has stoped providing services to me. Very inconvenience.
I don't know why this isn't an option when it's supposed to be self-serve. The port failed on Public Mobile's end (I got the text from the old provider and replied YES). Now my old provider is still active and I'm paying for a new plan with public mo...
I am trying to add a 2nd phone line. I enter a new email address different from my regular one for My Account to register a New Account. I tried 2 different of my other email addresses. Eversafe says 'Already Registered' and won't let me go on.How ca...
Can someone please give me the number to call to have the port request resent? Virgin acknowledged that I approved the request but they cancelled it anyway. Right now I have the Public SIM in my phone and of course can't receive texts or calls. Every...
