Failed number port

[Tapooty]

I received this message trying to port my number over to new public mobile esim. 

no one has called me. Do I keep waiting or is there a number I can call: 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. 

[softech · Accepted solution]

@Tapooty 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Abheer]

Hi @Tapooty 

If no one reaches you, then please private message an agent using the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437