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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US roaming not working

US roaming not working. I have tried both manual and automatic selection.

How to get account number

how can I get my account number can you help me to get this my account number

My data doesnt work LG phone

Hi I joined Public mobile a few weeks ago, and am using a LG model H831. My texting and calls work fine. Data is on plan and doesnt work. I cant find Public mobile's compatible phone list... I did search the forum and found APN details and entered al...

Paid $48 for a new plan

Today I paid $48 for a new plan and they took the money off my credit card but gave me my old plan that I had that was $35 instead I would like the plan that I paid for.

Unable to receive calls

strange things in plan usage

Hi I went on-line to find some other information but got distracted by something in plan usage. There was a huge list of outgoing SMSs, most going to 7723, none of which I sent. Also on Jan 18 there were 3 calls to 1(778) 581-4001, none of which I ma...

Resolved! Error code 837

I'm trying to sign up and I keep getting error code 837. Anyone know what that code represents? Thanks.

Cannot receive incoming calls. Missed the tow Truck

Please help, I’ve been using my public mobile number for two years and the majority the time I do not receive my incoming calls. I saw a post that said to message the MOD to have them refresh the network? I have not transferred from another device pr...

Resolved! Typo and entered the wrong IMEI when transferring number.

Managed to enter the wrong IMEI and now the transfer of my phone number is stalled. No way to correct from my end as far as I can see from the text message sent to my old phone. Can I re-submit the phone transfer details somehow? Transferring from 7-...

CAN'T DO A PAYMENT

Hello, I have got an error, that my number is suspended and I should reactivate my account by pay, but, when I tried to pay, I have got a message: "Oops, something went wrong, please try again". And I don't know what to do, because I need my number n...

Resolved! How may one use only part of accounts available funds?

How may one use only part of accounts available funds?Is it possible to select only a portion of available funds and the balance by credit card on file? For example if one has a $40 plan and has $100 of available funds may only $20 of the funds be s...

Resolved! why is this chabot not working, my plan auto changed when i paid my bill

why is this chabot not working, my plan auto changed when i paid my bill and i lost my 2gb per month. I did not change my plan i simply click reactivate.

Resolved! Refer a friend

Just curious to see how many referrals people have on here. I'm having a hard time to get people to use my referal code (I might need a better sales pitch haha).

Password will not reset

Tried reseting my password and it all me all the steps but at the end it won’t allow it to change it gives me a message of your error? What the use of a reset if it doesn’t work?

Switch plan lost my loyalty and AutoPay reward

Hi there,I have switched from 3G to 4G plan since the end of last year. However, it seems that I lost my reward (Loyalty $3/month and $2/month) after that. I thought it shouldn't be like that. Anyone know what reason causes that?Thank you very much!-...

Resolved! Account De-Activated?

When I tried to make a phone call today, I immediatly got a message saying "You are unable to make a phone call because you do not have an active account with Public Mobile"I have always paid my bills with auto-pay-Public Mobile has always just taken...

Terrible long distance quality

So I bought the 1000 minutes US add on. In the morning I called the US government for an issue. The quality of the phone call was so terrible, with lag, random loud noises, random disconnections... it was like calling someone on a submarine at the ot...

Free unlimited internet

Resolved! Renew SIM card

I had an account with PM. In February 2020 I went to Thailand for three months. I ended up staying almost three years. After three months in Thailand I stopped paying my cell phone as I wasn’t using it. I’ve tried logging into my account but am unsuc...

Resolved! What is the process to transfer a phone number to a new Public Mobile account?

The recent amendments to this post are not "spam". This is not an advertisement for some scam or so-called "business". Changes have been made to this post to include corrections and recommendations made by people here, as is stated in one the final...

Resolved! Incorrect Plan

I took advantage of the Black Friday 15gb deal for $40 monthly. It was showing correctly on my account last I checked. I just got a 95% data usage text which was surprising and can now see I’m somehow only getting 5gb instead of the 15gb I’m paying f...

Resolved! Unused SIM card

Hi, a few months ago I bought a SIM card from Public Mobile for my daughter with the intent to get her a cell phone service plan with Public Mobile. In the end, her father bought her a cell phone plan with another service provider. So, I have an unus...

Fast fast please puk code

Can I please get a mod to give me a puk code phones locked cause I stupidly put a sim pin on my phone because I was trying to top up my balance and when 611 asked for my pin I didn’t know what they were talking about and when I saw that setting I th...

Resolved! no phone service

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

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