Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26076 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37898 Views
  • 185 replies
  • 29 Bravos

No service after activating SIM yesterday

I am a new subscriber. I activated the Public Mobile SIM yesterday. My account is properly activated. Rogers asked for my permission instantly, which I provided instantly. However, Public Mobile is not working. There is no signal.

Sim card delivery problem

Good morning, On Monday Feb. 27th (early early am), I ordered a pack of 2 sim cards to be delivered to my home (vaudreuil, qc, can) On Mar. 2nd I got notice that an attempted delivery was made but I was not home. Right away that Thursday late pm, i f...

Self serve portal down?

On top of not being able to make calls. Auto pay doesn't seem to have happened when it should have and the self serve portal didn't seem to work to pay manually. *611 doesn't even work.

dapowell by Good Citizen / Bon Citoyen
  • 577 Views
  • 2 replies
  • 0 Bravos

Incoming and outgoing calls not working.

Data is working. Internet is working. I have ssignal but incoming and outgoing calls are not working.Samsung S22 Ultra has been working for months with the same sim card.The only think I did recently was to accept that at my next bill cycle date (in ...

TheHelper by Great Neighbour / Super Voisin
  • 423 Views
  • 1 replies
  • 0 Bravos

Extra 1

I have a Samsung galaxy 9 and most calls I get or dial have an extra 1 in front of them. My husband is having the same issue. Yes, we have tried turning them on and off!

ashleyskye by Great Citizen / Super Citoyen
  • 807 Views
  • 7 replies
  • 0 Bravos

Resolved! How to get discount through points ?

I am going to join PB. I want to know to get discount through points. How it's works?  I will receive points in my account and for the next month I have a option to use them OR it's automatic apply to my bills ? Thank you.

KD0979 by Great Neighbour / Super Voisin
  • 468 Views
  • 2 replies
  • 0 Bravos

Forgot Email

Hi,I forgot my email to login to my account. Please guide me for the next steps.Thank you

Roshni by Great Neighbour / Super Voisin
  • 390 Views
  • 3 replies
  • 0 Bravos

Can't make calls

Anyone else having issues with calls - in or out? Everything else works fine - text and data. I have another Public mobile phone in the household that seems to be working fine. Tried restarting phone and turning off and on the sim service. Pls help!

bola002 by Great Neighbour / Super Voisin
  • 428 Views
  • 2 replies
  • 1 Bravos

Battery issues

We got telus certified used iPhone 11s in February. Both chargers have ceased working.One phone will no longer charge.

Warren74 by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 1 Bravos

Cant receive incoming calls

Hi, I just recently joined public mobile. Its not letting me recieve calls as i transferred over my number. I already responded to authorization message and I was able to reply yes. But it still not allowing me to receive incoming calls to that numbe...

iamjuliusx by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

Can't make calls

Is there an outage happening? Vancouver- I can't make any calls. Texting is ok. I get a 3 beep tone when I try to make a call. Account up to date. Tried turning off phone and reselecting carrier.

beachy by Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 1 Bravos

Resolved! Removing the corporate account label from my account

I have transferred my number from "Bell corporate account" to "Public Mobile private account". However, it is still marked as a "corporate account" on my public mobile account.  How do I remove the corporate account label from my account?

Sosa82 by Great Neighbour / Super Voisin
  • 713 Views
  • 4 replies
  • 1 Bravos

phones

What is a good i phone to up grade to?I do not want to pay over $500.00

Gizmo2 by Good Citizen / Bon Citoyen
  • 776 Views
  • 6 replies
  • 0 Bravos

Voicemail

Can I just turn off my voicemail?

DWNB by Great Neighbour / Super Voisin
  • 482 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Downgrade Question

Hello PM Community, I have a work assigned phone and not using my PM line. The purchased data is going to waste unused. I forward my calls and text messages from PM line to work number. Considering to downgrade my PM line to the $15 250MB and 100-min...

majsiddiqui by Great Citizen / Super Citoyen
  • 954 Views
  • 7 replies
  • 1 Bravos

Resolved! Voucher number smudged

I bought a voucher to top up my minutes after monthly plan ends and the receipt smudged and I cannot read all the digits to input to redeem 

Witywonderer by Great Neighbour / Super Voisin
  • 480 Views
  • 1 replies
  • 0 Bravos

Resolved! Disabling Voicemail

I just want to disable voicemail I don't want to  see any calls going to the telus voicemail number 1-647-580-4001.That's not my phone number and I don't want to dial it if I don't dial it, nor have my phone dial it if I don't answer a call. I've tri...

jounbug19 by Good Citizen / Bon Citoyen
  • 5205 Views
  • 35 replies
  • 1 Bravos
Need Help? Let's chat.