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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! update email address

So my current email address on my Public account had been locked out. So I can change everything on the profile. I need to change me email address. Why is this so difficult? I was able to do it with my Babk and Amazon. But here, it seems I can get w...

Resolved! Plan upgrade?

I'm not the smartest guy around but you'd think I could get to the 4g plan without help ut no....I wanted to upgrade to the 41 $ plan and I find the app to be less than intuitive for me at least. Do I have to cancel my existing plan first?How do I ...

no internet connection

Moved old SIM card to new phone UMIDIGI f3S ( unlocked) and no internet connection.

Travel overseas

Hi, I booked a trip to France for 2 weeks.How can I use my phone plan while I'm there?

Potential Credit Card Surcharge?

I saw that Telus is applying for permission to charge a 1.5% fee for credit card payments from October (https://globalnews.ca/news/9055717/telus-credit-card-processing-fee/). Any ideas if this would apply to Public Mobile too?

Resolved! Overcharged

Hello I went to reactivate my account because I couldn’t call or text out and my account was due for payment but I’m normally on autopay and I changed my plan when I did reactivate and now I have been charged for both my old and new payments please c...

Resolved! cannot submit a ticket

hi I have spent an hour trying to submit a ticket. it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not val...

No activation after voucher payment.

The upgrades messed things up.My plan is $40 per month, when I log into my account it shows there is $43 dollars in there, but it still will not activate.Is there someway to get it activated?

Add on

I have added funds to my account and am trying to add on US package with data ….. for over a few days it will not let me add the add on tho my plan. It says oooops something went wrong and try again later. This is very frustrating as I am travelling....

Resolved! exceeded login

Hi, My account has exceeded login attempts. I resetted password and verified the code to create a new password. But when I try to login with the new password, it still tells me that it has exceeded login, Please help urgently.

Resolved! Overcharged?

I am being charged hst 13% for Ontario. Although I moved to Alberta 8 months ago and changed the region and my address as well. I just noticed this since last month after the new site. I think I was charged proper gst (5%) for Alberta before this. H...

My sons are not getting my text messages

My whole family has Public Mobile plans. In the last few days, whenever I send a text to either of my two sons, they don't get the message. When they send a message to me, it works no problem, but when I reply, they do not receive anything. Strang...

New self serve is still a lagging mess - one time payment not working properly

Resolved! How do I turn off voice mail completely?

TIA.

Error: 6ut1: the number you are calling is not in service

Hi, When I try calling certain numbers that I know to be active and working, I get the pre-recorded error message:"Errorcode 6ut1: The number you are calling is not in service" or something thereabouts. Also, in the past there have been instances of ...

Not receiving text messages

I recently switched my account from freedom mobile to public mobile. And now I am not receiving text messages or calls. What should I do?

Resolved! Porting from Koodo to PM

I would like to transfer my number to Public mobile, how to do that

Triple Points

I just noticed that all of the plans (3G and 4G) currently offer "3x Points-back", "Get 2.25 to 14.25 points/mo" (points/mo varies, it's 15% of $15 to $95 plan cost). (There's also a couple of "Limited TIme" plan prices, $65 $60 15GB and $75 $65 20GB...

Resolved! Refund Please

Resolved! Payment

I changed my plan from $25 to $40 on July 27th but I was charged $44.80 and $24.64 and also $16.80 on the same day. I should have been only charged $44.80. How can I get $41.44 back?

Resolved! Hello peeps

Can someone tell me how to contact a real person at public so I can speak to a representative about getting my original number and account back I need it in order to log into my gmail so it's kinda important t.i.a

Due payment deducted twice

Hi,I got due amount deducted twice from my credit card. How can I get refund?

Doug Ford swallowed a horse fly not a bee! You rarely see bees flying around anymore Any guesses?

Resolved! New 4G Plans

Hello,I just upgraded my plan to 4G and it still says LTE on my phone. There’s a big difference between LTE and actual 4G, is there going to be a speed difference or is this just another company calling 4G LTE true 4G when it’s not? LTE is more like...

Data not working

Hi. So i have an issue where the phone shows service and it still receives calls but the data does not work. It keeps showing a message asking to sign into network but a message pops up saying that server is not working. i went through the assistant...

Can't Sign In?

Hello,We have multiple accounts and seems all our other accounts (aside from mine) are unable to be logged in.I get a code message everytime I try to sign in on Public Mobile My Account: message: "Unauthorized" Yet these accounts use to work without ...

Resolved! My account

I thought I was registered but I can't log on. Can I possibly do it all over again. Something went wrong when I did it the first time

Resolved! not able to call after making a payment

I recently ran out of minutes so I made a payment, but I also changed my plan, so I would not run out of minutes so easily again. It has been at least an hour now, and while my account online says the payment was paid, when I try to call, I can't mak...

Resolved! charged extra

Hello everyone, 7 days prior to the regular payment date I changed my plan from 40$ to 35$. However, on the date of payment, I was still charged 40$ and now I can see 5$ sitting in my account. I have no idea what I can do with them)) Can those 5$ be ...

Can’t log it

I cannot log into my account and I’ve tried changing the password and it says I’ve reached my max log in attempts

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