Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I payed for a 15 day, $30 US add on this morning and nothing is working. The payment has been withdrawn from my account but doesn’t show. Is it because it’s the weekend?
The $15 plan appears to no longer include unlimited incoming minutes. For my current billing cycle I have only 23 minutes of incoming calls and no out going calls. When I log into my account online it indicates I only have 77 minutes of my 100 minu...
Hi there. My pre-authorized payment is enabled and has been working. My credit card is set to expire this month, and my current plan cycle ends on Apr 20/23. I've received my new credit card and it's been activated, so I want to update my card inform...
I want to change my plan
Hello,my number xxxxxxxx was terminated six months back because I was on vacation it is possible that i can get reactivate
I am about to travel for a few months and would like to avoid having to pay full account fees. How do I suspend or pause my account and services for the duration of my travels?
Hi, Originally, I set up my account in Montreal, back in 2017... Shortly after that, in February of 2018, I moved to Calgary, AB. I just realized that I have been charged Quebec HST along with GST on all my bills for the past 5 years despite having c...
I am phoning 1-888-223-3779) which is a BC ferries number and it tells me that the number is designed not to receive incoming calls yet it is when I use another phone which is on the Telus network and Public is owned by Telus. Why does this problem ...
Hello, I’m new to public mobile and ported over my number from Roger Wireless . However after a few days has passed I am still unable to receive phone calls. but data seems to work fine and I can make phone calls as well.
Hello, I’m new to public mobile and ported over my number from Sasktel prepaid. However after a week has passed I am still unable to receive phone calls or texts but data seems to work fine and I can make phone calls as well.
Ran out of data during the ice storm that recently occurred in the Montreal area. I looked into buying 1GB and saw that they have a better plan than what i currently have: 15gb for $40. I opted to switch to that plan now (as opposed to the next billi...
Hello, I recently purchased a Pixel 7. When I inserted my Public Mobile SIM card, it showed a exclamation point on the service bar. When I went to use data, it worked and the exclamation point was gone. But when I turned it off, it appeared again. I...
what the title says
Tried to call PM Canadian number from my Canadian PM number while in London, Ontario. Get a message that call cannot be completed because I do not have a US roaming package add-on. But I'm in Canada, with a Canadian phone number, calling another Ca...
I've had no cell service in my area since the recent freezing rain that hit most Laurentides/Outaouais (Québec) areas. Any idea when this will be fixed. Tried rebooting several times to no avail.
Hello I've had my family with mobile for at least three four years. My sister is going to the last year we both pay the same amount of money and she has 20 gigs. I'm really considering looking around for something else because even though I auto pay ...
Hi, I'm trying to change my current plan. However, whenever I click the button "Yes, change my plan on renewal date", it just continues to spin and doesn't advance/confirm any changes. I've tried on an iphone, laptop, Brave, Firefox, Microsoft Edge...
I changed my public mobile phone number but my sim card is still using my old number. Do I need a new sim card for the new number? My new number is active but I can’t receive calls.
I can call any number but when someone call to my public mobile number bell land phone rings not my mobile phone how to correct this
How to get my Public Mobile Account Number?
Hi My data speed is less than 1 mbps. But my plan is for 4G and I am supposed to get 100 mbps.Any idea would be helpful. Thanks
half of montreal is without electricity. fizzmobile is refunding their users for their data usagepublicmobile should too...
I tried to change my old plan to a new plan with the option of renew on the next renewal date, and when I press change my plan on renewal date it loads for ever.
Hello I bought a US roaming plan 11 days ago when I travelled to Lake Placid New York for 3 day Starting March 30 2023, returning to Montreal on April 2, 2023. I found I could not use my phone. I had very poor service. I tried to use my Google map...
Hello, I just purchased a Samsung Galaxy A03s through the Phones section of your website, and I have some questions: When will my phone ship? Will I be able to track it using the Canada post app? I'm just asking because of the Easter holidays. It's n...
Why is my plan not renewed after adding my payment voucher
How do I get into my public account after forgetting email that I used to set it up
Just wondering if adding another phone to my account
Got 15 days data to use in USA this morning, got here in the US one hour ago and my internet is not working.The add-on is enabled but as you can see the internet is not working.I really need help with this.
I migrated from Kodoo to public mobile last night but now I can not receive or make calls, what can I do
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