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Transfer problems

Medic318
Great Neighbour / Super Voisin

I inserted the SIM into the phone prior to the transfer being completed now cannot get my phone to work

2 REPLIES 2

Neil11
Great Citizen / Super Citoyen

Use the link to submit a request.

 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If it does not allow, use the other link at the bottom to send a private message. 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


@Medic318 wrote:

I inserted the SIM into the phone prior to the transfer being completed now cannot get my phone to work


Even when inserting the Public Mobile SIM card before the number porting has completed, the Public Mobile service should be working with the exception of some incoming communciations.  Are any of your Public Mobile services working?  If outgoing phone calls are working, and it's been less than about 90 minutes since the request was made, please re-insert your old carrier's SIM card. There is a text message from your old carrier that needs to be replied to.

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