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Getting charged multiple times for 2 accounts

Great Neighbour / Super Voisin

Since April 3rd I have got charged 6 times at $17.25 and I only have two accounts one for each of my daughters.  How do I fix this? And make the best of this one of the accounts are not working. Help!!!


Mayor / Maire

Hello @Chad29 

First and foremost, I always recommend contacting your bank or credit card company to see if these are actual charges and not pending charges. Make sure first. And if they ARE actual charges, you can submit a ticket to get help. 

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  Type: Customer Service Agent



Great Citizen / Super Citoyen

Use the link to submit a request.


If it does not allow, use the other link at the bottom to send a private message.

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